FFC Union Station

444 W Jackson Blvd, Chicago, IL 60606, USA

Address:	444 W Jackson Blvd, Chicago, IL 60606, USA
Phone:	+1 312-627-0444
Site:	ffc.com
Rating:	3.2
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 7AM–3PM 7AM–3PM

Location

Photos 58

Reviews 17

Joe Lachitavongs

I would like to start off by saying I rarely write reviews. The only reason I am writing this today is to warn potential gym members about the very bad experience I received here. I signed up for a FFC membership in late-January. During the registration process the representative and I agreed on a reduced initiation fee. This was a huge selling point for me since I travel a lot for work so I signed up right then and there. After going over the contract details (annual fees, monthly rates, etc.), I completed the registration process and left the facility very pleased. I was so happy, I even got my girlfriend to sign up that following Monday. By the time February came around, I received my first bill and called the front office to walk through the charges. When I spoke with the General Manager, Bob, I discovered the representative who I signed up with had manipulated the rates by splitting the "reduced" initiation fee into two installment plans. Therefore, I paid the full initiation fee when I signed up and on the third month of my membership. When explaining the situation with Bob, he was unsympathetic since I was past the amount of days I could cancel and receive my refund. All in all, I would not recommend this gym. The front office is dishonest and will do anything to make a sale. Additionally, the General Manager has very poor customer service. I would advise anyone who is looking for a gym to look elsewhere and take my experience into consideration before signing up here.

Sonia Martin-Ahmed

I wish that there was an option for less than one star - worst experience ever. First of all, the justification for the enrollment fee is that it is to maintain the gym. If that is the case, why are your membership fees so high? I enrolled in mid-July and was told that I could use my card for payment but that they were moving towards checking debits. I am actually still amazed that I joined with the ridiculous enrollment fees but that is a different story. I was charged $50 today for not providing my checking account number. Please keep in mind that no one ever told me that there was a time limit on providing my checking account. I was told that there was no way of reversing the charge. I was already feeling uneasy about my membership as the people working at the club are a bit snooty. I decided to cancel my membership at this point. I was told, "we do not want to lose you". I said, it is pretty simple, just waive the $50 since there was no notice provided to any type of time limit to provide my checking account information. I was told that this could not be done so I cancelled my membership. This gym is a joke. I only joined out of convenience...I take the Metra to work and wanted a place to swim. It is certainly not worth the unusually high monthly rate nor the enrollment fee, nor the rudeness you experience while at the gym. Stay away.

Maxim Shen

High enrollment fee. Certain sales persons are not friendly. Dont go there. You can easily find a better one in downtown. I was with FFC since 2010. I rejoined the FFC union station early 2016, and paid the enrollment fee $275. They told me I will get credit back to my FFC account if I showed up 36 out of first 90 days. I miss calculating for one day. So no refund, no negotiation. Ok, that is my fault. I got it. Then due to my work schedule and previous enrollement joke. I quit from FFC union station. Now, I moved back to Chicago, tried to rejoin again. I tried to talk to Bob. Guess what, Bob, the manager, let one of his sales pass the word to me that I need to pay enrollment fee AGAIN, while he was in the office next door ! I accept the fact. But I dont accept such a cold attitude for a long term member before.

Gabriel Acosta

Like many people have stated before me, Bob Dowdy knows how to run a gym with high customer satisfaction. I have been coming to this FFC location for 3 years and every time I go, the staff and management make me feel as if I were family. The equipment at the gym is top notch and well maintained, the layout is spacious and covers all your needs, and the pool is the best out of all the FFC locations. I have been to almost all other FFC locations, with the exception of Gold Coast and Oak Park. Union Station FFC stands, in my opinion, as one of my top three favorites (along with Lincoln Park and West Loop). Job well done Bob!

Melissa Sanchez

I came here to do Zumba for YSLs event here -- I was really motivated to come here again if I were to want to exercise on a daily basis. Huge space with two floors. And depending on where you are located you can see the Chicago river right out the window. Its full of people exercising -- different sections of equipment use. Staff is extremely friendly and make you feel welcome. It is right in the heart of downtown Chicago so if you work nearby, easy walk to get there. Also youre literally in close contact with 2 train stations - the Union Station and the OTC stations. What more can you ask for?

崔睿

actually their gym is awesome, the equipment is good, but the whole stuff about their membership is stupid, you must be pay the enrollment fee to join the club,theirs no way out. I just stay in Chicago for a month. and i have to pay the stupid enrollment fee. thats crazy! you guys should be felxible!

Damien Jones

The gym itself is decent (aside from absurd rules about dropping bumper plates on a weightlifting platform, while weightlifting...), but they have quite possibly the worst "customer service" Ive ever encountered. They will say anything to get you to sign up, then blame any "misunderstandings" on you.

P Serowka

Really hoping they can create more space for functional movement exercises on main exercise floor, saw very little square footage on main floor devoted to that and static exercise or endless treadmills are antiquated modes of exercise.

Dave Mordis

Bob Dowdy knows how to run a gym with customer satisfaction. He took control of an issue for me and is a great guy! Also I enjoy the boxing room and the Premier membership that includes a FREE massage every month!

John Wellehan

I had a similar experience to the ones described by many others at FFC. The customer service was poor, and the billing department behaved unethically. I would not sign up again.

Kevin Ma

Very bad service and the staff just dont help customer at all especially on your membership promotion. They just try to get your money out of our pocket.

Anonymous User

Okay gym, but canceling is intentionally difficult. If you dont mind a multi-week run around when you have completed your contract then its not bad.

Yogesh Vedpathak

The equipment are new and well maintained. The group classes are awesome. I like Zumba by Dominicks and Chesel by Antonio.

Andre Walker

Excellent gym. with Friendly Staff. Bob, the manager, is one of the nicest people you could ever meet. I LOVE this gym!

Ryan K-WAL

Only open until 3pm on Saturday and Sunday?! I work until 6 both days, really inconvenient. Will be cancelling.

Tom Klausing

great gym but west loop location has newer equip. good access for commuters and reasonable price for downtown

Dustin Sholly

Service was decent, rather quick. Space is laid out well. Friendly customer service.