Royal Touch Car Wash & Detailing

2711 Mannheim Rd, Des Plaines, IL 60018, USA

Address:	2711 Mannheim Rd, Des Plaines, IL 60018, USA
Phone:	+1 847-296-6300
Site:	royaltouchcarwash.com
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM

Location

Photos 17

Reviews 20

Ashly Chen

This review probably wont change anything but hopefully theyll make a change for the better. Ive been paying for the monthly service for about 8 months now. 80% of the time the service is good but lately, no one has been out to dry the car or open wit in the operating hours. I called and spoke to the manager whom was very rude and short with me. He didnt care to take any time to listen to my complaint and hung up on me. For an owner/operator to treat their clients this way is extremely bad business. However, this is just a car wash and you obviously get what you pay for. With that said, hopefully the owner wakes up and changes his attitude for the better because it is rotten nasty. Good luck guys.

Przemyslaw Kocylowski

I have been using this place for few years now and was never disappointed. Very friendly customer service and they do great job. The only thing that I dont like is the new system for the tire dressing that is being applied by the machine. It leaves the dirty tire dressing marks on the whole rim and I have to clean it myself every time I run my car through the wash. If I dont clean it, it looks dirty and it attracts break pad dust really bad. I am leaving 5 starts for all the guys that are doing awesome job all year round! I highly recommend this place - best automatic car wash ever! Thanks

Razi Uddin

If I had a chance to give negative rating.. I would not hesitate to.. This is the worst car wash I have ever been in.. it literally scraped the paint out of my bonet.. plastic like brushes.. they dont use water at all.. worst of all is the management.. I had interaction with the owners and they are the most unprofessional and greedy people you will ever deal with. They dont know the c of the customer service.. I feel extremely pity on the limo drivers who hand over their expensive cars to them.. I will never recommended this to anyone.. even if he is my enemy.

James Monserrate

This was my first visit to Royal Touch Car Wash and Detailing. I read the reviews, called, and made an appointment. My car had several scratches and my carpeting was a mess. When I picked up my car it looked new! I got several compliments from friends and even the service technicians from the auto repair shop where I get my car serviced. The detailing shop did an awesome job. Its great to drive a clean and shiny car! I think I even get better gas mileage!

Marc W

First timer. Experience was just so-so. Black smudge still on the front left hood. Wiped it off myself with a towel. Customer service by the interior cleaner was less than what I would have expected. Guy said my car ready, waited for his tip (I already had it in my hand to though). Then he disappears without asking if I was satisfied with his work. He was no where to be found when I wanted him to fix something he missed. I wont be back.

Jose Chavez

I have been going to Royal for almost 2 years now, over all Excellent service. They pay close attention to detail, and if you notice something that might have been missed, bring it to there attention, they are more than willing to make the customer happy. I would highly recommend this place, I have a new vehicle and not a scratch on it. I would like to say though, tip generously, those guys work extremely well.

Caio Aragon

They tried to charge an extra fee of $10 because my car had a little bit of mud on the left side. I told the employee this was not fair, so he answered me "So dont wash it". The worse part was when I found that he was the manager. I cant believe that this type of business could be managed by such a bad and rude manager. Definitely, I will never come back.

John Kilroy

Royal is the best place in Chicagoland for a wash and/or detail. I have tried places from Kankakee to Rockford to Chicago and continue to go back to Royal. They are the most thorough, the team doesnt miss any spots inside or out, and they never play "finders keepers" with items that have slipped between seats or on the floors.

Laura Ryerson

With all the rain and flooding recently, I went to the Des Plaines Royal Touch. Ive been coming here since it opened. Their employees were great and very outgoing. They went overboard to clean my muddy car, When they were done, the car loooked and smelled like a new car. Thanks for opening up in Des Plaines.....

Simon Mall

Rip off!! This car wash is only good for $5 wash the inside out detail wash is like you are throwing money in trash.... I get a car wash every day with them and have complained many times nothing changed.... and the owners have the nastiest attitude like you owe them money.... 0 customer service...

Andres arroyo

1st time there today service was good the wash was poor quality my truck is still dirty they didnt clean and dry it right paid $23 and i was getting offered the $50 good thing i didnt go for it got a 5 day wash so just gonna get it washed there free again n never go back.

Raluca Topor

Although I loved the overall job, I was expecting just a little bit more attention to details. I will definitely go back since they are very fast and do a great job, but I dont go there often enough to draw a definitive conclusion. Great customer service!

Julie Chung

Its close to work, so on the days I drive instead of taking the train, I go here during lunch to get a quick wash and clean. Theyre quick and professional and the prices are pretty reasonable relative to other places for the services. Would recommend.

Mario Arellano

Automated place. You arrive and choose what wash is neede and pay. Drive in and its one of those automatic car washes. They do undercarriage wash so I was happy with that. Prices are well priced. Take advantage of there winter specials.

Nick Dumitru

The autonated car wash works and cleans ok, but when it comes to people the guy acting as a manager lacks any customer service skils and it is the rudest and sadest person I saw in while. If you can avoid this place or just wash@go.

Gabriel HH

I payed $20 for basic in/out- most expensive Ive had in 15 years in all Chicagoland - this was the one place where they rushed it most. They did not touch the rear windows inside, the leather has feet prints all over - never again

Laura K

I have been going to Royal Touch for quite some time now and have never had a bad experience. The workers are friendly and do an excellent job no matter how busy they are. I would recommend this car wash to anyone.

Donielle Knight

Wish I can give 0 came to get a car wash as well as a vacuum the man tell me that the vacuum is not included with my wash which is $5 not to mention I still had dirt and bird poop on my windows

Elizabeth Trettin

They did a great job cleaning my car from inside to out. Plus they have a nice waiting area. Another perk is they sell Yankee air fresheners which I love! Staff is friendly.

Carlos Sanchez

Car comes out in very good and clean condition. Great location and always fast service. Sometimes the car isnt dried as well as one would like, but overall very good service.