Mattex Heating, Cooling and Plumbing - Mattoon, IL

Address:	117 Piatt Ave, Mattoon, IL 61938, USA
Phone:	+1 217-235-9705
Site:	mattexservice.com
Rating:	5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 69

Reviews 7

JD Lee

When we first moved to the area from Colorado a year ago our home had a newer complicated high tech HVAC system that I had never had any experience with. Not knowing where to turn I called Mattex and explained my situation and they immediately sent Trevor out. I feared that I was going to have some tech guy show up and talk down to me or even worse have a salesman show up and try and upcharge me for everything... and boy was I wrong... Trevor took the time to explain everything to me and made sure I understood how to operate the entire system. He treated me as a friend and made sure that my wife and I understood everything. After he left I did some reading on my own about some possible upgrades so I contacted Trevor again... he came back and helped me select the upgrades that made sense for me (I actually was impressed that he didnt try and "sell" me on things I didnt need). There were a couple of add one that I "though I wanted" and after discussing them with Trevor he explained to my why some of those things wouldnt make sense for me and would be money wasted for my system... and he made recommendations that would truly benefit our home... When the service tech came to install everything Trevor again took the time to walk us through everything step by step (and the service tech treated my home with utmost respect, taking care to clean up after himself and making sure everything was tidy)... and then, to my surprise, a month both Trevor and the tech called me out of the blue just to check on how things were going... at that point I realized that Trevor and Mattex truly care about each and every one of their customers. Trevor provides a level of service that seems to have vanished in this day and age. I applaud Mattex for staffing their entire company with compassionate and truly caring individuals. We are definitely customers for life.

Rachel Mattox

Our House was built in the 1950’s and most things had been changed except our furnace. It was a gigantic, gravity flow, coal burning, converted to gas furnace. Oh and I almost forgot an additional blower added sometime in the disco era! Needless to say it was a mess in every sense of the word. We received a flier from Mattex in the mail. We thought we would give them a call if nothing else it will be fun watching them run away from the house. We’ve had estimates before from other companies and they just couldn’t or wouldn’t touch it. Monday September 19th Trevor Buford shows up to our home and consulted with us. We figured out what our needs were and how to achieve them. We have pets, allergies and my husband has asthma. Trevor did not run away, instead he built us a system that was tailored to our every concern. He even found a way to put in Central air, major bonus feature! We couldn’t believe how fast the turnaround was from consult to install. We opted for a Trane system and once we had all the financials figured out (he is great there too) we were on to the install. Monday October 3rd Trevor and his team Jared, Seth, Cole and Dustin were at our home by 7:58AM ready to work! Everyone was prompt, curious and well versed professionals. Everything about our furnace is beautiful. I cannot thank them enough for their hard work and attention to detail. Our house is so thankful too. I am waiting patiently for our first utility bill. Thank you Mattex, Trevor and your superior team Rachel and Eric Mattox, Mattoon IL

robert howard

We discovered Mattex on line, and from the reviews we saw. We decided to try them out. They set us up with appointment right away. That evening Trevor was at our house. He gave us the run down and explained everything very clearly. He set us up for installation right then. Which I believe was the 14th. He set us up for the 19th. Cole and Vince showed up that morning introduced themselves and went right to work. They were very polite and professional, They answered all our questions which were allot. They did a good professional installation, double checked everything. Since we had heating and air installed they double checked both systems to insure they were running properly. they went over the thermostat a couple of different times to make sure we understood it. It is different from what we had. It hooks up to the internet So I can now control my heating and cooling from my phone. Trevor made a special trip by the next day to ensure we understood how it works, and that we got hooked up to the internet. So now I get the weather report on my thermostat. To conclude Cole and Vince were professional in everything they did. They did a very good job cleaning up behind themselves. I would recommend them very highly to all who are interested.

Rod Clark

My wife and I recently purchased a new home, new to us that is, and it needed a new HVAC system. We asked for and received estimates from five different companies. Mate was one of those we received and estimate from. We worked with Trevor Buford. His presentation was thorough, professional and focused on what we needed, not what he wanted to sell us. He went into the attic and the crawl space, checked out the old furnace and A/C and asked a number of questions regarding what we were looking for in a HVAC system. In the end, his approach to working with us was the deciding factor in which company and what equipment we went with. We put our trust in Trevor and fell as though it paid off. We recommend Trevor and Mattex to anyone looking for HVAC...we dont think you will be disappointed! Rod & Cindy...Savoy, Illinois

Not Listed

I have two LARGE dogs, and two small kids. my A/C died on Thursday, they replaced my A/C and furnace on Tuesday. They worked fast, professionally, and where super friendly. I am a paying customer, and will only use them from now on! if you need HVAC work, just ask for Trevor at Mattex! He was great with both my dogs and kids. He took the time to address my need, budget, and time. Trevor even took time out of his Saturday to bring by a portable unit to help us stay cool until they could get ours replaced. The two installers where knowledgeable, and also great with my kids, and dogs. just a great team all around!

Matt Pope

We just had a full HVAC system installed and it is fantastic! Trevor promised we could make it snow and I swear Ive seen snow flakes coming out of the vents in May! :-) Seriously, the system is performing 8 degrees more effective than our old one so far! Trevor was very professional and spent all of the time needed for us to make the best decision. This is a totally different experience than dealing with any of the contractors I have in the past. You cannot go wrong with Mattex or Trevor!

Bryan Russell

Our Central Air unit has started to majorly decline in efficiency. With the Muggy and hot Illinois weather coming, this was very concerning. Trevor came and diagnosed the problem and even loaned us a portable unit to keep my family cool while we save up the funds needed for a new unit. If you want someone honest and selfless to help you with your Heating and Cooling needs, then do not hesitate to give Trevor a call!!!