Done With Pride Inc

140 Shepard Ave unit K, Wheeling, IL 60090, USA

Address:	140 Shepard Ave unit K, Wheeling, IL 60090, USA
Phone:	+1 224-676-0127
Site:	donewithpride.com
Rating:	4.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 30

Reviews 10

Geoff Gilbert

So I am writing this review because of two things Ive noticed after Done with Pride assisted me with a new water heater in August of 2016. We had just moved in to a new house and our water heater went out. Done with Pride was sent to us by our home warranty company (purchased by the seller). The warranty company was a nightmare to deal with, but Done with Pride was easy to communicate with and helped us to get the issue resolved. Hence the reason I am willing to give them 3 stars. However, a few months in, I now have found 2 issues I am not satisfied with. First, they re-pitched the exhaust on the new unit when installed. At the time, I didnt think anything of it, but last weekend I went to change the annual air filter on my furnace I found out why the exhaust was pitched the was it used to be. I can no longer get my air filter out. Rather than pay to have the pipe work done, we figured it was time for a new HVAC system anyways so I had a contractor out to get some quotes. He pointed out a few additional issues with the install, but the biggest thing that he discussed with me that Done with Pride did not, was rebates. The HVAC contractor informed me of potential rebates I can get through our electric and gas providers. In researching those, I found out we could have gotten rebates from both companies on our water heater that would have been significant, but weve missed the window to make the claim because we were unaware. Now, were partially responsible for knowing that too, but thats the difference between a 3 star provider and a 5 star provider. The 3 star provider (Done with Pride) did their job well, but took no time or effort to consider any other aspects of what their job would affect (HVAC / Rebate). The new HVAC contract did.

Patrice Johnson

Id worked with this company briefly due to a plumbing issue. The claim was process through my warranty company and a technician came out. During the visit we were informed that they would need to use a camera to identify the issue and would contact the warranty company approval. After 2 weeks and no contact I called Done with Pride advised that I would pay the additional fee for the camera. At that time I was told that camera was broken because it has been some time since the claim. My main issue the they cashed the check without resolving issue. When i asked them if the deductible should be the same as a consultation and the manager " danced" around the question saying " that deductible vary" which was not my question. I again asked if the deductible should have been so much if nothing was done. Again, no "real" answer. I think asked what should i do and his response " you can go with another vendor because I dont know when the camera would be fixed". Why would you cash the deductible check without calling me to advise that camera was authorized? His response was it was his responsibility to call me. so basically you got an easy $100 bucks and you can wash your hands of the situation. UNACCEPTABLE! If for no other reason besides providing great customer service and call should have been made. I have since been able to get another vendor to help with this problem but i feel that this should be known about the company. Also, i failed to mention that at the beginning of the conversation no greeting was giving. When i started off the conversation with " Hello, how are you today" the manager "jumped" into the issue which further makes me feel like this is not a company I will ever do business. I wish I didnt have to give the company any stars.

Heather Berger

Done with Pride Plumbing responded to my plumbing needs very quickly! I called later in the evening on a weekday and while other plumbing companies were saying they could come within 3 days only, Done with Pride came out that very next morning. I was their first appointment of that day and the plumbers were right on time at 8:00AM! They were prepared with all the equipment needed to do the replacement of my water heater and even did the work in the time frame the service manger quoted me. I am highly impressed with this company and would recommend them to my family and friends instantly. If you are looking for prompt, friendly service at at reasonable rate reach out to Done with Pride Plumbing.

Dmitriy Konovalov

Never used a company that was so dedicated to fixing my problem. I had them replace a section of pipe in the ground that was cracked and prior to starting the work, the diagnosis they gave me saved me a heart attack. It stated that it might be an issue that is more severe than actually quoted. As the job went on, it turned out to be just that. So instead of running around like chickens with their heads cut off, they had all the proper material and people to fix the rest of the sewer. Very professional, dedicated, hardworking, and not to mention FRIENDLY!! company. Thank you Oleg, Elliot, and crew. Give this one a 5 star

Haseeb Siddiqui

I will HIGHLY recommend Done With Pride. They came, fixed a ceiling leak while only cutting necessary drywall, and even asked if it was okay to make additional cuts to understand the problem better. Elliot was amazing; he was always available, helpful, flexible and highly professional. Mike was assigned to us and he did amazing work. He was thorough, not rushing and took time to explain what the problem was. Overall, Done With Pride provided exceptional service!

Sam Rattner

After this recent flash flood that we had, I found Done With Pride through a friend, at first I was scared they were going to come and charge through the roof... considering it was an emergency.. but I am safe to say that even in an emergency situation, they did not steal my money and did not over exaggerate what happened. They came, replaced my sump pump, and left without hurting my pocket. I really did feel the "family owned and operated" part of the job.

Ronald Bell

Done With Pride stands up to their name. Needing emergency service over Memorial Day weekend we found them to be immediately responsive. The price was fair and all their workers take care of your property as if their own. They didnt give up until all issues were addressed. This is a First Class operation. Thank you to Oleg, Keith and Pete your hard work was appreciated. Doreen Bell

Jessica Amaral

Done with Pride came out to my house and fixed a leaking pipe that was an emergency leak and caused water damage to my ceiling. Their technician arrived quickly and took care of the problem without any issues. I am also very happy that the price of the repair was very reasonable, and additionally they had over the top customer service.

Thomas Hunter

Done With Pride Plumbing was very prompt and courteous. Their pricing was affordable and they had such good rates that I had additional work done out of pocket because I couldnt pass up the opportunity. I will recommend them to friends and family. Thank you Done With Pride Plumbing!

Judy Regan

Responded very quickly and was able to find the problem that has been plaguing us for years that no other plumbing company could find. I would recommend them to everyone. Professional staff who even followed up next day to make sure everything was working correctly.