Butler Auto Collision Center

931 N Range Line Rd # X, Carmel, IN 46032, USA

Location

Photos 32

Reviews 8

Felipe Garcez

I selected this place to do the hail damage repair in my car and I had a very bad experience. I dropped my car three business days before the scheduled date because I had to travel on business and the repair took 4 weeks to be accomplished, when the estimated time was 2 weeks. I was told that I would get regular updates by e-mail about the status of my car, but after waiting 10 days I decided to call. The person that was responsible to provide the update was never available. I called several times (I mean, A LOT OF TIMES), always provided my contact information to get a call back and nothing. In the few times that I was able to talk to the person, there was never a reliable status about the repair, estimated delivery date. The blame was always transferred to my insurance company, but there was no evidence that this was true. Anyway, the lack of availability to provide feedback, the lack of care about calling back is unacceptable to me. The quality of the repair was ok, but they lost the radio antenna that was in the roof. Again I contacted the person and asked if they could look for it in the shop. Its about a week now and no reply, as expected. This is a very bad example of customer support.

Matthew Whisler

I have been taking my vehicles to Ken W at Butler for the last 4 years. I have taken everything from Porsches to Acuras to Chevys to Ken and no matter what the problem has been, he has been very honest, quick and upfront about the solution. If for some reason they cannot do the work, he is always quick to refer me to someone who can and even his referrals have been top notch. His quotes for both time and the expense of the repair have always been accurate and in the rare occasion it was off, it was due to a lower fee than what was quoted. I have taken vehicles for body work and also for repair, again, with the end result always being positive. I recommend this operation to anyone I come in contact who needs work done and even take my vehicles to him for a once over before I buy them. For the first time in my life, I have a business I can take my vehicles to that I trust will be honest, fair and fast. Dont listen to the negative comments on this site. They have to be coming from a former employee or something because this place really has their business dialed in. Keep up the GREAT work!

Tom Buckley

Over the winter I bumped into a concrete planter hidden by snow. Caused enough front-end damage that I wanted to get it fixed. Not enough to warrant an insurance claim, so I was paying for this out of my own pocket. The place that services my car recommended Butler Auto Collision Center, so I called them. They got me right in for an estimate. Dave was my advisor, got right to it, I was in an out in 15 minutes. He e-mailed me the estimate later that day. I then set up an appt. to get the work done. They did the work, beautifully, in the time they said they would do it and in keeping with the estimate. Dave was great about going over everything they had done. Checkout was efficient. Theres an Enterprise Rental Car location in the same building which was very convenient. Fortunately I rarely need body work done, but when I need it again, I will definitely come back here. Friendly, professional, efficient. What more could you want?

Steve Hugenberg

We had to have my daughters new RAV4 fixed when we discovered a radiator leak when she was home from Chicago. Quite a bit of work was needed to repair stuff under the hood. We were under some time constraints based on when my daughter was able to come back to Carmel. Barry Hanna and his crew was able to get the work done with high quality in the time frame necessary. I had to email or speak to him a lot through the process and he was always professional and responded promptly and kept me posted of the progress. He made things happen so the work would be finished on time. I am sure he got tired of hearing from me but the timing of the completion of the work was essential to getting the vehicle back to her. The quality of the visible work was excellent and the under the hood stuff was repaired correctly. The overall customer service aspect of this repair was excellent.

Josh Orendi

Dont make the same mistake I did. I was quoted $1500 and 3 days. A week later the price jumped up to $2000+ and I was told the car wasnt driveable unless I did the extra $500 in repairs. I conceded. They said it would take 2-3 days to complete. Literally 3 weeks after the initial drop off, I got the car back. In hindsight I should have called the BBB. I think this was incompetence more than it was a scam. When I asked them to "make it right" at the end of my experience. They agreed I was mistreated, they apologized. I told them I wanted to pay the original quote of $1500 considering the 2 1/2 week delay completing the work. They said, "No, we should have charged you another $300 for a part we forgot to include in the bid, so technically you saved that money." I almost lost my mind and walked out the door.

Jessica Brockway

I can not say enough how wonderful they are at Butler Auto Collision Center! I stopped in here after I ran over a large object. There was something hanging from the bottom of my vehicle and I had my toddler with me so was nervous to continue driving. I saw Butler collision center so pulled in. They got my car in immediately to look it over. In the amount of time it took me to bring my daughter next door to eat some lunch and come back, they not only had looked at my car, but also fixed it. Luckily for me the damage was minimal, but I was blown away when they said they were not going to charge me for the work. What wonderful people! If I ever need work done I will go back there and I will tell all my friends. Thanks Butler Collision Center!

Anonymous User

I took my late model Buick Lucerne in for service and I could not have been more pleased with the result. Their main interest was getting the car back to its original safety rating which took some fighting with the insurance company. They fought with the insurance on my behalf to ensure the repairs they felt necessary were done. Communication, quality of work, and professionalism from these guys cannot be beat. The manager who handled my repair looked out for my best interest the whole time. He mentioned more than once that he wanted my car to be able to handle another rear end collision since I have my kids in the back seat from time to time. My car came back better than it was before the accident. Great work guys!

Thomas Miller

Wow! Similar to the Butler Toyota dealership, this place is staffed with friendly and knowledgeable people. Dave Smethers took one quick look at my car, (I swiped the side of the garage and had a lot of paint on the door and a few scratches), and immediately knew how to go about getting things into presentable shape in about 15 minutes. He then explained my options with regard to buffing out the scratches and further possible steps, taking into consideration my budget and my taste. I look forward to the quote!