CertaPro Painters of Indianapolis

Reviews 3

SA

Sacha Brady

Our house had bright colors in the living room, dining room, kitchen, family room, upstairs landing, and all the connecting halls, all of which I wanted repainted in a neutral color plus one accent wall. We asked to have some water damage on the ceilings repaired and then painted, too. The contract included a price for painting the walls and ceilings ($2226); an estimated total for wall repair, ceiling repair, and 3rd coat of paint ($45 per man per hour, estimated total of $674); other services we decided against (baseboards and door frames); a free paint upgrade; and an Angies List discount ($359). He said the work would take 3 or 4 days total and asked if there was a room wed like completed first (yes, the kitchen). The painting crew came on the scheduled day and time. There were 3 or 4 guys, including the foreman, I dont remember his name. I was here when they arrived to discuss the job and then I left for the day. The 1st day I arrived home around 4 PM to find so much more done than I expected; the crew had already finished for the day. The 2nd day I talked to the foreman in the morning about little things here and there I wanted them to fix and he was very receptive. I asked him to patch a hole in a room that wasnt being painted and gave the go ahead for a third coat on the accent wall; I assumed I would be charged the per-hour rate for those things like the contract specified. The foreman told me the job was complete around 2 PM on the 2nd day and we took a walk around to check out the work. I gave the OK but the paint hadnt dried yet. I was very surprised that the work took half the time expected. At the conclusion of the work, I expected to pay the discounted amount for the painting ($1866.60) plus a per-hour rate the extra services. The foreman told me I owed $2610.08. As best as I could tell from talking to him, there had been no tracking of the time for patching and extra painting. He told me the office told him that was what I owed on the contract. I paid it, thinking it must be what the estimate was, but later realized the estimate was for $2540.60. I noticed some issues over the following few weeks and called CertaPro about them. An area that was patched while the rest of the walls were being painted and therefore painted later, separately, was obviously a different finish than the rest of the wall. Several spots on the ceilings in multiple areas were missed. And roller marks were obvious on the accent wall. CertaPro sent a representative out pretty quickly, who checked out my complaints and scheduled follow-up work with another crew. The two-man crew that came out to fix the issues was very good. They went beyond quick fixes to do a thorough job, even noticing other gaps that I missed and fixing those. I wouldve liked Marcos to have been the foreman for the original work. In addition to some inconsistencies in the paint job, the original crew left paint in places where it shouldnt be: brush strokes on the range hood and droplets on the counter tops & front patio. They damaged the connector for our sectional sofa when they moved it, which means the two pieces no longer lock together. I didnt bother telling CertaPro about these because I didnt think it would matter, although I did factor them in when I gave the ratings here. Overall I have mixed feelings about CertaPro. I chose them instead of an individual provider because I thought Id have a more professional experience and, in some ways, I did. The crew(s) arrived when expected and worked quickly. The company was clear and copious in its communication. They stood behind the work and addressed any concerns immediately. The paint upgrade and Angies List discount were nice perks. But I wanted it to be done well the first time, and I wouldve liked an invoice or something to explain why I paid what I did. The work wasnt cheap and I dont think I should have to follow up to have it done right. Im not sure I would choose them next time I need painting done.

DR

Drew P. Sach

Save yourself the headache and do it yourself. Here is what happens when a mediocre company attempts to stain your fence: The original salesman gave us incorrect information on dates and said we had to be home in order to proceed with power washing and staining the fence. I understand that dates may change per weather delays, but we were never informed. We had to waste a lot of personal days at work. The salesman completely ignored us after sending emails and leaving voicemails. We had to contact that national line in order to get a response. The manager that we spoke to was helpful at first. He explained how it wasnt their intention to be so terrible with communication ...yadda yadda yadda ... It was the typical, "we goofed up, were sorry" song... moving on. The crew came out and did their work about a month behind schedule. We, again, had to take time off of work because we were told we had to confirm the color of stain. The crew laughed at us and said we didnt have to be there. Gee thanks, guys. After a few days of work, they completed the job. I was completely disappointed with the quality. There were so many missed and splotchy spots, we had to call them back out. I will give the manager credit. He did negotiate the price for our troubles. The pictures I have included are after the second time they came out. I feel like they made it worse. Not to mention they stained my vinyl siding. I appreciate the fine detail, guys. Here is the best part of this terrible experience... the manager began to ignore our emails. We (again) had to go through the national line to get a response. I will mention that the manager did reach back out to me via email after I contacted the national email. He did offer to fix the issues (this would be the third time). After seeing how they fixed the first problems, there is no way Im going to invite them back out. Im just glad to be finished with this headache. ----------------------- Tl;dr version -- Do it yourself. This is a mediocre company that doesnt value their customers time. Their work is iffy at best.

MI

Mike Childers

THE VERY VERY BEST PAINTER COMPANY AND STAFF FROM MANAGEMENT(I COLLABORATED WITH A TAYLOR, DIRECTOR OF RESIDENTIAL OPERATIONS) ALL THE WAY DOWN THE TEAMS FOR POWER WASHING AND PAINTERS IS THE CERTAPRO COMPANY FOR ALL OF YOUR PAINTING NEEDS. CERTAPRO USES THE HIGHEST QUALITY PAINTS AT A PRICE YOU WILL FIND ARE STRONGLY COMPETITIVE. CERTAPRO BEAT LOCAL HAMILTON COUNTY PAINTER QUOTES ID RECEIVED BY HUNDREDS OF DOLLARS. IN ADDITION TO THE HIGHEST QUALITY OF WORK THEY PERFORMED THEIR TEAMS WENT ABOVE AND BEYOND DURING THE ENTIRE PROJECT. THE TEAM LEAD AND TEAMMATES WERE ALWAYS PERSONABLE AND EASY TO WORK WITH. WE HAD A MINIMAL NUMBER OF AREAS REQUIRING "TOUCH UP" WORK. AJ TAYLOR LISTENED AND TOOK CARE OF THE TOUCH UPS REQUIRED WITH UNDERSTANDING, EMPATHY AND A "CERTAPRO WILL FINISH THE JOB WITH EXCELLENCE UNTIL THE CUSTOMER IS SATISFIED" GOAL. SO MAKE THE CALL TO CERTAPRO INDIANAPOLIS FOR ALL YOUR PAINTING NEEDS. FOR ME AS A BELIEVER I LEARNED AFTER THE JOB WAS DONE CERTAPRO TIDES BACK TO THE COMMUNITY THEY SERVE IN SEVERAL WAYS. SO YOULL KNOW WHEN YOU CHOOSE CERTAPRO AS YOUR PAINTERS YOULL GET A CHRISTIAN ATTITUDE WITH HIGH ETHICS AND YOULL BE PICKING A COMPANY THAT WILL USE SOME OF THEIR PROFITS TO HELP THE NEEDY AND LESS FORTUNATE. THANK YOU CERTAPRO!!!!!!!! CHOOSE CERTAPRO READERS OF THIS REVIEW YOULL BE VERY GRATEFUL YOU DID.

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