Stuart Mortuary

2201 N Illinois St, Indianapolis, IN 46208, USA

Address:	2201 N Illinois St, Indianapolis, IN 46208, USA
Phone:	+1 317-925-3000
Site:	stuartmortuary.com
Rating:	3.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 7

Reviews 8

LAWANDA J

Stuart Mortuary managed the funeral care of my grandmother the matriarch of our family and everything had been paid for in advance. They did an incredible job with her and she loooked amazing. My grandmother was buried back in December of this year... After that, everything went downhill. The homegoing bookmarks had the wrong time for the viewing listed, and today is Thursday June 2nd and my grandmother still doesnt have a headstone. I called at least 6 times and left a detailed message with Mara Stuart to call me back and finally someone named Damont Glenn called and scheduled an appointment for us to select the headstone. I selected the headstone and waited to hear back with a follow up after several weeks passed. I called back at least 3 more times after a month and left messages. Finally someone called back only to tell me that Damont Glenn no longer worked there and they had no record of what we ordered, so the process had to start all over again. This is by far one of the worst customer service experiences that Ive had. LITTLE OR NO FOLLOW UP, NO SENSE OF URGENCY, AND A TOAL LACK OF PROFESSIONALISM. 6 months ago, our grandmother passed away and was buried, and there still is no headstone present for our family to go visit to commemorate our grandnmother. No grieving family should ever have to have this experience!!!!!!!

Jlynn Cee

My entire family has used Stuarts for many years. My son passed away Oct 2015, his dad and I paid for everything in FULL the day we chose to use them for his service. Everything was nice our son looked very HANDSOME. We were told that his headstone would be down by April because of the winter months and weather. April has come and gone and it is now June 17 and our son still does not have his headstone. We have called and gone up there several times, there is never a return call as promised nor is anyone available to answer questions when we go up there. This is not good for business. We were told a month ago that the headstone had to be reordered and there was a rush put on it . It would have been nice to have his headstone by Memorial day but even better if it was there by fathers day.. STILL NO ANSWER ON WHERE HIS HEADSTONE IS ....

Michael Ortiz Cruz

I was traveling home when a funeral procession started right next to me. I tried to turn left to get home and out of their way, when two cars pinned my car against the curb in order to blockade me. They arent police vehicles and act like they have the right to do anything they want. Also wore badges which are not issued by IMPD

Brandi Gill

Well on 5/6/2016 they showed so much compassion and respect for my whole family and they even made sure that no cars cut into the funeral possession and they made it so easy for me to let my gammie fly high

Eric Cunningham

My sisters mother was entrusted to this establishment, 5 star quality service and outstanding compassion shown to us. They made everything so much easier for them.

Marjorie Lyle

Professional team. Compassionate and friendly. Flexible with time. You all really made our experience surprisingly enjoyable. Thank you so much!

Deanna Gaddie

They have handled several family members with dignity and professionalism.

Nj Bryant

Very caring people and you will trust your love ones with them.