Flanner and Buchanan Funeral Center - Washington Park East

Reviews 4

JA

Jackie Traut

Absolutely horrible! Please Do Not use this place! Kerri Jones funeral director is certainly in the wrong line of business her stock answer for everything is "there must have been some misunderstanding" always on my part even though I was able to repeat the conversation word for word, but I "misunderstood". In my opinion Flanner and Buchanan was upset that we opted to purchase our casket ourselves which was absolutely beautiful because Flanner and Buchanan did not have one like it. Once we bought our own casket Flanner and Buchanan no longer wanted to handle the life insurance and literally gave us 1 hour to pay for the funeral in full over $12000.00 or we could not have our loved ones service for another week. We complied and paid for it, but how heartless and shameful. I was told by one of the employees "that this same situation happened to another family, but that family could not come up with money and had to cremate their loved one". Kerri Jones and her team do not know how to handle grieving families, save yourself the trouble and further anguish use another funeral home to pay respect to your loved one.

---

JO

John Hall

Our son and daughter-in-law were married here at the Community Life Center and our entire family found it to be a reasonably priced yet beautiful environment. With a pleasant outdoor courtyard and indoor dining hall with dance floor it served as a great combination location for all aspects of the event. From married to buried they appear to do it all with beauty and style.

---

CH

Chad Pittman

No services: I spoke to a women on the phone. She did not listen my needs and kept trying to sell me higher priced packages. She has horrible communication/listening skills. Horrible experience.

---

AI

Airin Wesley

The staff here were very helpful. And they helped my family with everything.

---

Other organizations