Total Restoration General Contractors

7002 S Brookville Rd, Indianapolis, IN 46239, USA

Address:	7002 S Brookville Rd, Indianapolis, IN 46239, USA
Phone:	+1 317-351-0555
Site:	totalrestorationgc.com
Rating:	3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 16

Reviews 4

Sigrid Wallace

Zero stars, avoid them! I cannot recommend Total Restoration. If you want the work to be done professional, look for someone else. They use subcontractors who have unskilled workers and their work is unprofessional. We had fire damage on our metal shed, fence, gutters, window and siding in the back of our yard. All these things needed to be replaced and we got the contact to Total Restoration from our insurance agent, since they claim to be professional and specialized for these kinds of damages. The estimate came fast and they started the work on time. But since they started, they did everything wrong at the first time: They installed a single-hung window with a fixed screen instead a double-hung window with a sliding screen without our confirmation. Also they installed it not centered. I agreed to keep it but to center it since they had already the new siding installed, but I wasn’t happy. Later I recognized that this window wasn’t even for our climate zone. We also sealed the inside of the window by our self. The assembly of the metal shed (it was a kit with very detailed instructions) looked incorrect and had bended pieces, missing screws and washers and they missed to install the weather strip at the top of the roof and just threw it away. The siding was ok but there was a piece missing over top of the back door. They forgot to install tension wires on the top and bottom of the chain link fence and just digged the bottom of the fence into the ground. The space for the gate was to narrow so that they had to fix it. They installed the wrong size gutters (too small), they didn’t match the other gutters of our house. So they had to rip off them again and to install the correct size gutters. All these things needed to be fixed, some twice, some never got fixed. They smoked all time while they were working and there were cigarette buds everywhere at the ground. They also damaged our carport with their pickup truck and had to compensate the cost for the material for repair. There was no foreman or project manager to check on the work progress, not one time. When they thought they were done, the worker just left the work side. We received the invoice without a final inspection. I had to request and to force it. Finally the project manager came for the inspection and had for everything excuses or told us they will fix it. We waited 6 weeks for the revised invoice so that I had to request it too. This is very bad customer service. When we chose them to do the work (April 2017), there was no google review about this company and unfortunately we missed to check facebook. If they think all the fake 5-star reviews without a qualified comment will help their reputation, they are wrong.

Mike Williamson

ZERO STARS, AVOID THESE SCAM ARTISTS At the recommendation of our plumber, we called these people after rain flooding. The water never rose above the surface of the carpet. Their technician showed up, insisted that while he couldnt really tell anything, probably the entire level of the house would have be stripped of drywall and carpet. I asked about extracting/drying the water, and he insisted I should LEAVE IT SIT until they responded, which might take up to three days. He pulled the "Im a homeowner like you" and "I know its hard to hear this" bit at least four times. I asked for confirmation on the assumption that the carpet was ruined but we could mitigate further damage. He again insisted we should do absolutely nothing, let the water sit, wait for our insurance adjuster (who was four days later, due to other damage in the area), and that he estimated the repair to be "$6000 to $7000," and that our furniture would be ruined, too. Everyone Ive spoken to in this business, our insurance company, everyone whos ever been flooded all agree that IMMEDIATE water removal mitigates ongoing damage. Im sure the furniture would have been ruined, and the drywall, IF Id taken his advice to just leave debris-laden water sit on my floor for three to four days. Instead, we spent about $300 renting extractors, dehumidifiers and large fans. We did have to remove the carpet and it will be replaced. There was ZERO mold or moisture damage to the drywall--the bottom edges are still clean, white and factory looking two weeks later. They have been treated with a preventive spray. The carpet is being replaced. Because we extracted the water and dried within 24 hours, it was never able to soak up into the framing or drywall, and there was no further damage. I can only assume their intent was to cause such damage to pad out the bill, which they assumed our insurer would cover. As it turns out, foundating flooding is not covered by most insurers, so that "$6000 to $7000" bill would have been all ours. We resolved it for about $1500. Dont waste your time or risk your house with these clowns.

Jon Hedges

The services provided were fine, but their billing was awful. They came to do a small sewage leak cleanup, and the tech was able to take care of it quickly/easily. No prices were given at the time of the visit, but when I asked, the tech advised that it would be "close to the minimum", which after prompted, he elaborated would be "a few hundred dollars". Upon leaving, he mentioned that hed like to leave a dehumidifier in the room to dry it out a bit(even though we told them it was being demoed by the installer in 24-48hrs). We shrugged and agreed. The bill came and included 2x the actual work hours, an "emergency fee" for coming out a day after being called during normal business hours, an extra $360 for rental of their dehumidifier. In short, "a few hundred" turned into a $1000 bill. After speaking with the personnel, they begrudgingly agreed to reduce the balance by approximately $100(which coincidently brought me just under the $100 off expenses over $1000 coupon I had...making it worthless). Bottom line, they did the work well enough, but unapologetically screwed us on price. Terrible customer service.

Danielle Best

Becareful with their billing. We had a job done and they completed only 25% of the original job that was to be done and then billed for the full amount, they said they originally quoted wrong. We would have never used this company if we knew they werent going to complete the job as originally planned and still be billed full amount. Company is also very slow at returning phone calls. I wouldnt recommend this company.