Adams Auto Group

Address:	1400 E Blvd St, Kokomo, IN 46902, USA
Phone:	+1 765-598-5860
Site:	adamsautogroup.net
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 78

Reviews 8

Max Blandford

Where do I begin? I called and inquired about a 2006 Ford Explorer, was told by Eddie that it was in perfect shape and would not find one nicer! Based upon this I drove 68 miles to inspect the vehicle. When I arrived I immediately noticed body damage on the passenger side rear fender. It had been very poorly repaired. After introducing myself, I expressed my concern over the damage and repair. I still drove the vehicle and proceeded into negotiations! That did not take long as I was told it was recently reduced and the list price was the best they could do! I explained that the list price was to be for a straight vehicle with no body work! Nevertheless, I was sent away with no apology for my wasted trip, or offer to put me in a different vehicle! As I was leaving I suggested to my salesperson Eddie, that before he tell someone to drive 70 miles to look at a perfect vehicle, that he should walk around it first! My suggestion was responded to with F*** YOU! I politely told the Sales Manager of this who did not seem concerned, and then I called the owner who was "not available" left a message, but he did not return my call! Clearly this sale was very important to Eddie, as he was very disappointed that he was not going to be paid! As I drove over an hour back home, I realized that this dealership must be struggling to become so upset over a lost sale, and truly felt bad for Eddie and the management team! They are clearly desperate to make a sale even if it means wasting a customers time and money! I would steer clear of this low class used car dealership!

Vanessa Stone

I have had a horrible experience with Adams Auto. My salesman name was Eddie. I bought an 05 GMC Envoy from them. After I had made my purchase it would not start. It was in the repair shop for two weeks while they tried to figure out what was wrong. Since day one, I noticed that the car was using oil but never could find a leak because it has been blowing through the exhaust. It now has a lifter knock and need a new engine a year later. I still have $10,000 to pay on it. I purchased a warranty with the vehicle and they never told me that it would only cover up to $3000. My husband and I were in the room when I asked the gentleman if the warranty would cover all costs and he told us that it would. They were only wanting to make a sale. They had no intensions of making things right from the beginning. I told them before I bought the car that the rear heat did not work and that it needed to be fixed because I have children that sit in the back. They said that they would fix it and never did. Instead the salesman said just get rid of the kids and you will be fine. What a low blow when a mother of three is looking for dependability.

jeffrey tanner

This was my first experience in buying A vehicle Mr Lopez was extremely helpful and very happy to answer every one of my many questions. He was never pushy and to tell the truth just a great salesman. They were the only ones in town that would give me a chance in financing. Their financing manager did everything in his power to put me in the car that I chose and he was able to at the end of the day which was great. Just a great experience all around there service department IS OUTSTANDING theyve been able to help me with absolutely everything Ive asked them to with my vehicle Ive upgraded a few things of my own with my car and they were able to install aftermarket parts that I brought to them which was just great and very convenient. Everytime I speak to them they are just ready and and willing to help me with everything I need. I will be buying every car I get here in Kokomo from Adams they had a great selection and great financing options. Again just a great experience and thank you again mr. Lopez for everything you did for me!

Nixx Storm

Throughout the purchasing process, my experience was great! My salesman, Patrick, was awesome and incredibly helpful, as was the rest of the staff. However, the problems started the day after I picked up the car. I had the vehicle back there the very next day with coolant pouring out of the engine and the CD player not working. I also mentioned that I was told that my car had Bluetooth, but I couldn’t figure out how to set it up. They fixed the coolant issue (radiator cap wasn’t tightened) and the CD player, but told me that my car did NOT have Bluetooth as I was told it would and I could only get it if I wanted to pay another $2000. After 3 months, they purchased me a device for $35 that still forces me to use my phone to do practically everything and say that they’ve put enough money into my car and they’re unwilling to do anything else.

Aaron Elsworth

After trading in my perfectly running 2010 Jeep Wrangler, which did have a cracked windshield, I down graded with an 05 Jeep Cherokee. I have taken the jeep back a total of 4 times with problems (ALL WITHIN 30 DAYS OF PURCHASE). The contract I signed with these people stated there were NO ISSUES with the 05 Jeep. Less than 2 hours after leaving, the problems began. The 4th time taking the vehicle back with the same gasket issues, Brant basically called me a liar stating there was no leak. Sam, the guy calling the shots, acted like I asked him to cure cancer when I asked him to have it washed, for some sort of compensation for the time wasted bringing it back to them so many times. I WOULD NOT RECOMMEND THIS DEALERSHIP TO HITLER. The ONLY positive was Eddie, the salesman.

Anonymous User

I bought a 2008 dodge avenger and with in 24 hours it broke down. This dealership did try to get me another car but stuck me in a 12 year old junker car for a week before getting another one. I called and called and tried to help find another car but it just made them upset with me. Bottom line is yes they did make it right but they were always in a bad mood no one but the salesman would even talk to me like i was the one who caused the problem. Ok fair enough we bought a lemon but do not take it out on your consumers who are just trying to make it right. I felt like when it was done and over with they were just glad to see me off there lot and thats no way to conduct business and get return customers.

Maria Peterson

We worked with Brandon Crull to test drive and then purchase a Yukon XL. He was very knowledgeable about the vehicle and answered all of our questions. We never felt rushed or pressured. Brandon and the sales manager worked with us on trading in our car and we had a great experience. The financing process was easy and fairly quick. We also appreciated Brandon helping us when we had a small problem with the Yukon a couple days after taking it home. Thank you Brandon and Adams Auto Group for your great customer Service! Greg and Maria Peterson

Anonymous User

DO NOT BUY HERE! I bought a 2008 minivan from them in June 2010, and it needed an additional $1200 of work done on it! They only reimbursed me $550 of that, and refused to reimburse the rest, nor fix it! The problems were with the electronic keys, power door lock, and exhaust manifold crack. These were existing problems.The sales rep Brent has lied about a check being mailed to me for 3 months. I filed complaints with the Ind sec of state and Attorney generals office. DO NOT BUY HERE OR YOU WILL REGRET IT.