James Collins Ford Louisville-New-Used-Trucks-Cars-Sales-Service-Parts-BodyShop

Address:	809 S 5th St, Louisville, KY 40203, USA
Phone:	+1 502-584-9731
Site:	jamescollinsford.net
Rating:	4.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM Closed

Location

Photos 83

Reviews 5

Anonymous User

DO NOT BUY from this place. Our experience was HORRIBLE. My Wife bought a Toyota Matrix last summer 2010 and had to leave for a trip out of town right after purchase. Before purchase my wife asked the sales person that if she encountered any issues while on the trip could she bring the car back in and get anything fixed she might find. The sales person said "sure". While on her trip, she found a couple small issues and brought it back to the dealership to fix; a door panel that kept falling out, a small dent in the hood and a whistling sound. She brought it back in and the sales person said "sorry, but no". She then asked for the General Manager and he said no. When she asked if she would have noticed those items before she bought the car and asked that they be fixed before purchasing the car, would he have fixed them and he said "absolutely". So we just dealt with the items not being fixed. A year later (November 2011), the tires needed replaced and the tire dealership said the tires on her car had been replaced with smaller wheels that didnt meet manufacturers reccomendations so he put smaller tires on based on the wheel size that was on the car. Not a big deal we thought, but today, my wife had a flat car and while stranded in the rain discovered that the tire jack that came with the car doesnt work with the tires because the jack was too big. Im blown away that a car dealership would switch wheels on a car, but the mechanic at the tire dealership said he saw it all the time and they ware trying to save a few bucks when they sell a car. DO NOT BUY FROM THIS DEALERSHIP. THEY ARE CRAP AND THEIR GM DOESNT CARE ABOUT THEIR CUSTOMERS ONLY HIS PAYCHECK.

tim hrastinski

I was in the service department at Collins Ford about a week and a half ago. Reason: While driving my 2015 Mustang I began hearing a chatter on take-offs. the noise grew at every take-off and I started feeling it trough the pedals; to the point I drove home and left it only driving again to get it downtown. On my trip down the noise was no where near what I experienced. my nephew and a friend of his met me there to give me a ride home. I called the night before to set the appointment, but there wasnt one when I got there. I started explaining the problem to the service counter. I told him I am in a service industry and to please just trust me and pull the cover and he will find a problem. I actually had a video with the noise that I showed him. He rolled his eyes and "huffed" at me. I was completely offended by it. But like speaking anything but nice to someone serving your food can cause some problems; he was about to take care of my car so I just swallowed it and left. Soon as I got outside the other two asked, "what the hell was his problem?" I know and just forget it if he takes care of my car I said. Well the car was returned as we checked everything and its fine the next day. 2nd time Ive gotten that-but another review there. Well Im 100% sure what I heard was in no way OK and that this "service department" (using that term loosely) had done nothing> So I changed the fluid myself last weekend and it was filled with metal particles seen as swirls in the oil and all over the magnetic drain plug on a car with 4000miles. So here we are. well see what the future holds with how much bad, true, news I can disseminate.

Elizabeth Weaver

I have had nothing but bad experiences with this dealership and service center. It started with lies from the salesman. There were a few chips on the car that needed to be touched up by their paint department, but instead of scheduling that properly and making sure it happened correctly, the salesman chose to poorly touch up the spots with paint that wasnt even the right color, requiring me to bring the car back and get it done in yet another visit. Then, the car that I ended up purchasing has been subject to numerous recalls. For one in particular, the part was backordered and I was left hanging for months. When I eventually brought it in, they told me it would be about a week. I didnt get my car back for almost a month and never received updates initiated by them. I had to call them to find out what was going on. This morning I was scheduled to take my car in for yet another recall. They always tell me to come in at 8am, which is very inconvenient for me. Then after getting through traffic get to the appointment, the man tells me with a smug grin that they are out of the parts. I got no warning of this and would have loved to have known this was a possibility. He did nothing to apologize or make it right. Do not shop at this dealership or go there for service. They are rude and unhelpful!

Anonymous User

Many consumers today (like myself) know what car they want and the price they should pay before they even walk into a dealership. I started my communication with email, then phone calls trying to locate a particular mustang. Other dealers werent exactly willing to go look for one outside of louisville. Downtown Ford (Ben and Jeremy) were more then willing. After a couple of visits I actually decided on the Boss. What I feel set them apart is their upfront openess to questions about fees (dealers like to call them something....VIP, etc...but in the end they are just dealer fees), price negotiation, and no pressure sales. I like to decide on things myself, and they let me do just that. They spent a considerable amount of time first trying to locate cars for me, or working to get a car I found on someone elses website. Even with the holdback considered, with no trade-in a salesman doesnt get a very big commission on A/X/Z plan members. With I decided on the Boss, which is exempt from any financing or pricing deals, we were still able to accomadate some of my requests. Overall, I paid less then the bigger ford dealers in louisville, and it was a pleasant experience. I would recommend Ben and Jeremy to anyone.

Danielle Nicole DeVoss

Im glad some people are having good experiences at James Collins. I called on Monday to schedule an initial appointment to have the back hatch on my Ford Escape checked out. The guy on the phone tried to tell me to just drop it off, but I just moved here to Louisville and have a busy schedule, and was fine doing an initial check so they could look at it, order the parts they needed, and I could schedule the service. I was clear about this on the phone. I arrived there this afternoon for my "appointment," which I dont even think was actually written down anywhere, and the guy at the counter barely looked up from texting long enough to make eye contact. I said I had an appointment to have the hatch checked out and to schedule service. He said "I dont have any technicians for that." I told him I had made the appointment on Monday to bring it in today for an initial check. He said "you can leave it here. I dont know what you want me to do." I asked why he didnt tell me this over the phone, given that I was really clear about what I needed help with, and he just stared at me. I left. I am so frustrated.