Newcomer Funeral Home, East Louisville Chapel

235 Juneau Dr, Louisville, KY 40243, USA

Address:	235 Juneau Dr, Louisville, KY 40243, USA
Phone:	+1 502-245-0095
Site:	newcomerkentuckiana.com
Rating:	4.2
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–12PM Closed

Location

Photos 11

Reviews 10

Bobby Marples

The appearance of the place was neat and clean. Very small refreshment area and one of the staff members was quiet arrogant. You are not allowed to bring food or drink outside the refreshment area, but its compact and also can not hold more than 10-15 people. There were many people attending my cousins funeral and one of the staff members was trying to get through the crowd, he moved his hand back and fourth like you would shoo a fly, rather than just simply say "Excuse Me". Next, a there were 3 that were running late and the same man would not allow them to enter the funeral because it had already started. (This is not a movie, this is a FUNERAL) This is the last chance to say good bye and his lack of empathy was quite surprising. Next, while the funeral was ending and everyone was going row by row to see him for the last time, the same man said to my mother-in-law while she was crying in her chair. "Get up or go to the car!" Very arrogantly and showed lack of compassion. Finally, as we did have a long drive to the cemetery with many vehicles. Many people got lost and had to help each other get to the cemetery via using cell phone to find out where to go. This was the fastest hearse I have ever seen. Most of the people were quite nice, however there was one bad apple. I did not catch his name, but he was an older white male, bald head with minimal white hair on the sides of his head. Tall and slender. Out of all of the funerals I have been to, I have never seen a place treat its patrons quite like this. :-(

Benjamin Whitaker

Just wanted to leave a note here to say thank you again for all of your help during the loss of my father. It was all on short notice and we didnt know what his final wishes really were. At no time did we ever feel like we were being taken advantage of, sold a "premium plan", or forced into anything we didnt want to do. While coordinating with family out of town - Jim Hill was very patient with us while working out the details and made this entire event a success. We were very worried that Dad might not get the proper respects but we can all sleep better now knowing that he would have loved it. Your entire team was great. We were worried about how dad may look because he had been so sick but your team made him look 15 years younger and great in his suit. Covering all the angles and details also allowed my Dad to have a 21 gun Salute at his funeral to honor his time with the Army. Considering the circumstances, it was truly the best experience we could have had. Dad would have been very pleased. Thank you all again. I understand profit is a big part of any business but please NEVER stray from the level of care you showed us because every family deserves it and it means more than you can imagine.

Anonymous User

I preplanned my fathers funeral with Newcomer Funeral Home. The facility was very organized and clean. The people there were very comforting. I was not at all stressed or overwhelmed before or after the funeral because they went above and beyond what they had to do. They were abosolutely amazing. The staff was helpful and upfront with prices and did not try to hide anything. There was always open communication between the staff and myself. Even though I may haveforgotten things, they never left anything undone. I was the main contact person to organize my dads funeral, but the staff at newcomer contacted whomever wanted to be contacted about arrangements and did not mind doing so. If you want to save money and meet a caring, patient, and considerate group of individuals, I would recommend Newcomer Funeral Home.

mallory spraggins

The Newcomer Funeral Home staff and facility was the perfect experience. Everyone was so pleasant and compassionate. I am thankful that I chose this place for my mothers funeral. The staff and directors took their time customizing a funeral fit for my mother, everything was explained and they answered all my questions, They made my family and I feel most comfortable in making selections and picking out her casket.. We received excellent service and the funeral was beautiful. I would definitely recommend Newcomer Funeral Home.

Hall Donna

Newcomers staff made a difficult time easier. They could not have been more helpful. From pre-planning to leaving the cemetery, the staff could not have been more comforting or accommodating to our family. Mom had a very drastic change in her appearance prior to her death, the staff did an absolutely amazing job with helping her to look as she did before. This was truly a gift for our family!

Ivy Miller

The environment was clean and neat. I was not very pleased with the service. It seems like Newcomers should realize that this is one of the most difficult times of our lives and should provide better service to their guest. This was just a bad time for our family and I really dont know if the problem was Newcomers or just dealing with the situation. This is why I rated them 3 out of 5.

Garner Traher

I cannot correctly explain in detail how professional this funeral home, and especially Jim, is in handling a very difficult situation. My wife passed away without warning and this funeral home acted with all caring, understanding, and professional behavior that a grieving husband and family could ask for. In my mind there is no second choice.

Rachel Lighter

They turned a tragic and sudden event into a manageable process. They did not press us to make decisions until needed. They always took care of what we asked for very promptly and professional even when we needed more at the last minute. Cody Shafer was wonderful to work with. Thank you.

Rebecca Diersen

Great people. Could only do a cremation and their listed prices are their prices. I knew approximately what I was going to spend before I spent a dime. Even called me back on Super Bowl Sunday. Again, Great People!

Maren Hill

These people embalmed my father against our wishes. He was "accidentally" embalmed before cremation. Gross negligence.