Star Fitness Center

340 Falconer Dr, Covington, LA 70433, USA

Address:	340 Falconer Dr, Covington, LA 70433, USA
Phone:	+1 985-809-6399
Site:	starfitnesscenter.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 8

Reviews 6

brittany coudrain

Only giving a one star because they make you. I was super excited about this place. I just had a baby so Im ready to get back into shape. Explored their website, contacted management via email a few times and was finally ready for the commitment. Went in and the nice lady who helped me and my sister was super helpful and gave us a few different prices than what the website said but no big deal. I didnt mention it. Also gave me daycare hours for my little one and said they dont have it only from 2 to 4 when no one comes but its only 10 dollars extra a month. I thought "ok something has to be wrong. Too good to be true for this price". We leave. Super excited to start the following day. Well manager called me the next day telling me its not 10 dollars more a month for daycare, its 20. A little peeved I said no big deal... in my head Im thinking wow, this is getting pricey. But they said theyd wouldnt charge me for the key to call it even so i said okay. I pack my little on up and get there at 11, only to be greeted by the same lady I met yesterday telling us day care is only from 8 to 11 and 430 to 7.... what the hay? Talk about horrible hours and I guess she must have forgotten our entire convo from yesterday . I just turned around a walked out. Manager called me again (now the third time) telling me to come back, she felt bad and was going to get someone to watch my little one I said yes at first but then said no and I wanted a refund only to be told they had just ran my card... how convenient. I said fine, keep the money. But I will not be coming. She called me again telling me that I should utilize the month I paid for. I said no and that I want a full refund. Now I am still waiting for a response. Do not go there everything on their website is out of date. I explained my frustration to the manage but there was nothing she could have said to change my mind.

Anonymous User

When my wife and I joined the club, we specifically questioned if the lack of treadmills ever presented a problem. We were assured it was never a problem at the time we generally use the club. In our first week there were three occasions that a treadmill was not available. We asked management and we we told to come at a different time of the day. I am sorry, I did not realize that Star Fittness would dictate a time for us to use the club. After the three incidents, we informed the club we did not wish to continue our membership. The Club manager (Paul) was very rude and just blew me off. I asked Paul to have the owner (Matt Slimming) call me. Paul refused to give me the owners name. I guess Paul underestimated my intellligence, I hung up and called the club right back and was given his name. I have left three messages for Matt and to this date I have never received a call back. I had to stop payment on the auto draft which cost me $90. Today I received a letter from a collection agency attempting to collect $1830.98. This more than double the amount of the the entire contract. There are much nicer clubs, with ample equipment that are around the same price. Their equipment is out dated, several of the cardio machines are broke and several of the tvs mounted on the cardio equipment is not working. Spend your money elsewhere, where customers are appreciated.

Anonymous User

I may not have been the biggest person losing weight, but I was far from in shape or healthy. I religiously went to boot camp for about 2 months ago and completely changed my eating habits. With diet and exercise alone I was able to lose 11lbs and 3% BF. I feel healthier and stronger everyday that I go to the gym. It just took a little motivation from my fellow gym members and the Star Staff to get me going. Now I have set another goal to lose 10 more pounds and I know I can do it with the help from the Star Fitness facility. Over the past few months Star has made tremendous changes to its facility. They are now open 24 hours which is super convenient and they have also started updating their free weight area. The facility has so many different classes that I am sure anyone could find a workout that is right for them. Above all else Star offers a child care area for parents. Even though I do not have a kid, most of my workout partners do and it has been such a benefit to them to be a part of the Star Fitness Center.

Blessed and Favored

I dont know much about the owner. Other than He is all about his revenue! Which any business owner should be but not at the cost of putting money before your genuine interest in people. I noticed a pattern in poor choices in front desk managers, that lacked "life" experience when dealing with people. Probably because they get paid pennies on the dollar. The trainers get paid like crap. The machines are worn out and the budget around there Squeaks...These things speak volumes! It is a reflection of poor outsourcing, marketing techniques, and poor customer service. There is no wet area, the flooring in the area where the group classes are held is cheap and will kill your knees, they throw anybody in child care before the ink has dries on the application, there is a huge turn over. Why Simply because its all about the mighty dollar. There is also lack of diversity (hint hint)!

Miles Kipper

STAR has helped me get back into fighting shape. I have been a rugby player for the past 10 years and unfortunately due to constant moving and conflicting schedules I was forced to take about 18 months off. In this time I let myself slip a little bit and in mid January I decided it was time to hit the gym and try to get in playing shape once more. Thanks to a lot of hard work on my part and support from Nannette, Will, Wendy and Cal I was able to drop nearly 14lbs and 4.2% total body fat in less than 12 weeks. This hard work allowed me to earn a starting position on the New Orleans Rugby club and help my team win the South Divisional Championships last weekend! I would give them 5 stars but they do not have a sauna or steam room. I really like the staff and facility besides that. Thanks STAR I am just getting started

Anonymous User

This gym is terrible. The equipment is old and out of date, the equipment is facing into the sun in the evening making it difficult to stay on a treadmill or elliptical machine. The management (Paul General Manager) is not helpful at all. If you try to contact them by phone you will get the runaround. Also, this gym prefers to automatically debit your account. When trying to get out of my contract I went through a terrible time trying to get someone to respond to me about it and then was denied due to penalties not explained when I started. Dont join this gym there are better ones our there that will give you more for your money. Also the class schedule changes on a weekly basis and the instructors never show up. It is terrible consider yourself warned!