Coastal Auto Center

742 Chief Justice Cushing Hwy, Cohasset, MA 02025, USA

Address:	742 Chief Justice Cushing Hwy, Cohasset, MA 02025, USA
Phone:	+1 781-383-0095
Site:	coastalautocenter.com
Rating:	4.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–6PM Closed

Location

Photos 10

Reviews 11

Adam Boynton

The most miserable auto experience of my life. After less than 3 months of driving a Coastal Auto Center vehicle, I have a $14,000 paperweight.Would not suggest to anyone purchasing a car there. The staff primarily deals with customer frustration by passing the buck to an uninformed employee, often not even in the same location. Purchase process was very painful. First visit to view car (over an hour drive one-way for me) was for nothing as car had been sold a week prior; man I talked to before leaving my home said it was still available. Upon arrival was told there was a "probably a miscommunication somewhere." Got a call a week later saying the car was available again as they only got the deposit from someone that was actually not an American citizen. Met with agent Lance Ward and agreed to purchase vehicle. Had my own financing; they continually attempted to force me to go through their lender even after specifically telling them I didnt want to discuss that option any longer. Lances decision was to then bring sales manager Mike into the fold to press the financing options. Once they finally let up, it turned out that purchasing the vehicle required visiting two of their other locations for paperwork. Upon completion, I then had to return a third time to actually pick up vehicle. This third trip was after countless reminder phone calls to get back to me with information as they never met the timelines they stated. Knowing my frustration after finally getting the keys, Lance sensed my anger but suggested maybe "I could lie a little and post a good review for them on Yelp." I posted nothing at that time. After 5,000 miles the vehicles rear brakes became so bad the car was unsafe to drive.The metal-on-metal screeching was unbearable while visiting family for the holidays. I had the vehicle checked by a shop and they showed me there was nothing left of the brake pads and the rotors were ground far beyond salvaging. I called in and they stressed they could take the car in and have a look. However, to do that, I would have to call in another day to talk with the Service Manager. It took several days to hear back from the service manager and ultimately was told by Mike the sales manager that there was nothing that could be done. He seemed surprised by the fact I would feel ripped off; after hearing my story of pain of continual trips and bad service, he suggested that I could "drive it down and they could have a look and probably give you some good pricing."

James Alvord

GREAT Experience! We recently purchased a VolvoXC90 from Coastal Nissan. Our salesman Tom Di Pesa was super knowledgeable, helpful & friendly, which made the total experience effortless. Tom took the time to listen to our needs and we worked together as a team to find the right vehicle. After purchasing our vehicle we had a minor service issue and Tom jump right in and worked on fixing it right away. It was WELL WORTH the trip to Coastal Nissan. Looking forward to enjoying our car. Thank you Tom and the Coastal Nissan team for the stress free experience!

John Nycz

When purchasing a vehicle from this dealership the salesman ignored the fact that I had obtained financing else where. Even after repeatedly stating this he attempted to trick me into signing their finance agreement when closing the deal. When this happened I said that I had financing and you know this. His reply was to use their financing and change it to mine afterwards. High pressure bait and switch. Minus that clown everything else was fine. Bring your A game when purchasing from this dealership.

Anonymous User

Bought my new SUV over the last 2 days and dealt with Tom and Lance. Let me tell you, after searching the typical "Big Boston Area Dealers" first, this was quite refreshing. These guys were down to earth, honest, approachable, efficient, fast and fair. I would highly refer anyone to Coastal. They made an advocate of me in just 2 days. Every person I encountered from Coastal Nissan and Auto Center was great. I will sure be a return customer and tell my friends about it!

serdar sinan

Week after I got my car from them I noticed my brakes are pulsating really bad and I went back there and they said they replaced the front rotors and breaks which they did not.and they said they are at state minimum so they cant do anything. And I already having problems with my transmission which I figured that was a common problem with the car I bought. But they acted like they never heard of that problem , thank god its under factory warranty if something happens to it.

Matt Samson

Recently purchased a car through Lance, and experience was very good overall. The used lot in Cohasset is small, which caused some concern with a late model used car, but Lance showed a lot of knowledge and professionalism and lefT me comfortable moving ahead. I felt we got a good deal on our used Subaru, good value vs other large dealerships.

Patrick Greggo

These guys are a team and they have treated my family well. we have bought 7 cars at this point and I am sure we will go back. Lance has been great over and over, Mike the Manager is great at working the deal to make it all work. WE just took our son in for his first purchase and they were terrific with him. Thanks Guys!!

Kevin Howlett

I met with lance ward a handful of times over the past week as we hammered out a deal. Throughout the whole process he was understanding and helpful, making the car buying process easy and painless. I ended up getting exactly what I was looking for from this local dealership.

Christine Keating

I recently bought a 2013 Corolla S from Coastal Auto Center in Cohasset. It has been a while since I bought a new car and the salesman Lance Ward was very friendly and informative. He certainly made the experience a most pleasant one from start to finish.

Sean Cunning

Thank you Tom. Great experience with my used Q5 at Coastal Volkswagen. Fair prices, very easy to work with.

Elizabeth Testa

Very nice experience!!