Used Tire Warehouse, Inc.

Reviews 3

JE

Jennifer Quinn

This review was written by my husband who was extremely disappointed in their service today: Ive never written a negative review of any local business, but I feel it necessary to make an exception in this case.. My family have been customers of the UTW for many years and have referred several friends there in the past.. I brought our 05 Sienna in for 4 tires today. The tires were all worn evenly, but the car had no alignment issues at all. I was the first person in the shop at 7am. At about 9.30am or so, they told him the car was done. After driving the vehicle down the road not even a mile, it was evident the alignment was extremely off, pulling the car extremely to the right. (Not a big deal, especially since the tires were worn and I didnt mind paying for an alignment.) Returned to the store and they decided to swap the front 2 tires and told me it should be all set. Left and drove a mile down the road to have the car pulling in the opposite direction. Returned to the shop and asked them to put four different tires on it and check the alignment. The claimed they did so, and showed me a report that the alignment was off, so I agreed to pay for an alignment. Got the car back and drove away after receiving an alignment report that it was all set. Got in the car and began driving down the road; this time noticing that the steering wheel itself was no longer straight and the car was again tugging to the left. (After I returned to the shop in disbelief, one of the tire installers actually got in the car with me and confirmed it extremely screwed up). I returned to UTW one last time and waited another hour. They told me they did alignment again and showed me a report indicating it was in line, but informed me they took it for another test drive and it was still tugging to the left for some apparent reason. They said they checked everything and could not figure it out. I am giving them 2 stars because they refunded me for the alignment. Otherwise, they manager, Matt, seemed like he could have cared less about the craziness that had gone on there. It was 1pm when I left. A few of the installers seemed like they may have cared, but what kind of a tire shop cant get a car to track straight. I am at a loss for words and will have to take it to another place to have it re-aligned. (And I guess Ive learned my lesson the hard way that it doesnt pay to be cheap.) I always considered this place a bargain and a well run business, but this last experience may have soured me for good. Goodbye UTW. I guess it was nice knowing you.

MA

Matt Nee

UTW...sold me a set of tires with 80% tread and were "run flat" tires. "Run Flat" tires shouldnt be on my car for one. One of the tires had a bubble in it and when I called about replacement I was hung up on. After 3 months these tires were no good. I came back to get replacements hoping they would practice good business based on my already terrible experience. They slightly did so. HOWEVER after installing the new set .... I IMMEDIATELY went to get the vehicle aligned. The new set had CLEAR markings on the tires as to which side should be inward (because they are assemeteical tires) and 2 were on backwards. It was also pointed out that one had a gash in it. So 3 of 4 had an issue immediately. I called very agitated at this point and was treated rudely on the phone and when I returned a mere 1.5 hours later the attitude continued. If I hadnt paid what I paid for the first set I would have never returned. I have now paid almost what a new set would have been to begin with. I was told "theres no expressed mileage parameters on used tires". THIS PLACE IS UNPROFESSIONAL AND A JOKE. PLEASE PROTECT YOURSELVES AND NEVER GO HERE. My inclination is they prey on people who have not much money and dont regularly service their vehicles to catch the errors they practice on,what has been proven now, as a regular basis. Im so glad I have now wasted half a day with their ineptitude. Update: UTW did their best to rectify this situation after this initial review. They fixed the error on the tires that were installed incorrectly. They ordered a new tire for the one with a gash in it. The next day they installed this tire for me with no waiting. That being said upon completion they had 2 employees walk to my car and remind me that they did what they eventually said they would do. They also asked me to modify this review. As a consumer I have explained the entirety of my experience with UTW. While they rectified this situation it wasnt without aggravation and TIME on my part on 2 different days. I stand by what I have written and as I explained to their employees I put my name to this review for a reason. Its an honest account from a customer. I had given a 1 rating and I have modified to a 2 based on eventual resolution.

MI

Mike Grosso

So here is my honest review of this place. Back when they were in the old building prices were better and they seemed to care a little bit more. First the good. They do have pretty decent equipment and the know how. There are a few good people there who really know there stuff but there bad people skills really almost out weigh there knowledge. I have installed tires for a living myself in the past and this is back in the day when we had no extra assist arm on the old machines to help with low profile tires and I have no issues getting them on with zero damage to the rim be it OEM or aftermarket. So I need some tires mounted today. It is 7:40 in the morning so I figured I would call. I tell the the man I have 4 tires I need mounted. He tells me its $25.00 unless its afterarket then its another $25.00 so $50.00 ea. Wheel now I was going to ask why that is. However I explained these are 19" stock mustang wheels. I tell him but there not on a mustang. Long story short he couldnt give me a straight answer as to what the cost would be. So Im going to the guy who is 8 mins away and will do them for $15.00 ea. I have to assume that they want double the price to mount tires to after market rims because they can damages easier. Ummm really. Almost every make and model of car these days have a trim level that comes with something other then steel wheels weather it is a painted aluminium, brushed aluminium or any other material and finish but I dont see the need they never did this before. They know they can to it with out damaging the rim I have done it my self countless times and I have seen them do it countless times as well. Bottom line tires are way to expensive Poor people skills Not very honest in what they tell people They do have the ability to be so much better but maybe there over head has gotten so high they have to nickel and dime idk

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