Boston Sports Clubs

70 Station Landing, Medford, MA 02155, USA

Address:	70 Station Landing, Medford, MA 02155, USA
Phone:	+1 781-391-1622
Site:	bostonsportsclubs.com
Rating:	2.7
Working:	7AM–9PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–10PM 7AM–9PM 7AM–9PM

Location

Photos 18

Reviews 5

Trang Nguyen

BSC just topped Comcast to become the company with the worst customer service to me. I have been a member with them for more than 3-4 years with the $20.00/month special membership fee. Since I moved to a new place and no longer go to the gym there, I wanted to cancel. So I called on Feb.27 to talk to a local manager, and he went over the document and processed my cancellation. He informed me that I would got charged for another month (March) because of the 30-day cancellation notice policy. I was fine with that and paid everything on that day, and my bank account showed that the money was withdrew by BSC on Mar. 1. I thought that everything was all set until I got charged on April 1 for another $20. Then I got frustrated, calling the local office, and left the voice mail because the "Cancellation manager" was not there (Yeah they have a job title for that)! He never called me back, and I had to call again 4 days later. They gave me the Corporate phone number, and I talked and the customer service agent told me that the local office cant cancel over the phone. So they actually cancelled my membership on Apr. 8, and informed me that I will no longer get charged (Like it is my benefit for not getting charge more!) I now received an cancellation confirmation email. When I asked for a $20 refund that they charged me for April, they said I had to talk to the local manager. I called the local manager, and he said there is no confirmation that I called them or asked for the cancellation. So I said, the money did go out of my bank account on Mar. 1, and how is that my fault when I was informed that the cancellation was all set. He first blamed on my credit card problem, and I went to check that money did go out normally. He then blamed on me for not having the confirmation email (how do I supposed to know, they said everything was all set) The most ridiculous fact is that, when I called Corporate again, the lady said that without the confirmation, they can not do anything. THEY CAN! THEY JUST NEED TO GIVE ME MY MONEY BACK FOR JUSTICE! THEN I LEAVE "HAPPIER" ! Then I asked to talk to a manager, she denied, saying "THERE IS NO MANAGER WHO CAN HELP YOU!" So I went on for 30 mins to ask to talk to a manager, and ended up being very upset and said "YOU KNOW THAT IT HAPPENS A LOT. PEOPLE ONLINE KEEP COMPLAINING ABOUT THE SAME ISSUE THAT I HAVE. I FEEL LIKE I AM DEFRAUDED BY BSC. IT IS NOT ABOUT $20. IT IS ABOUT WHAT IS RIGHT SHOULD BE RIGHT." And still she denied to transfer me to a manager. I came to BSC happily and worked out in the gym, and actually enjoy the facilities. But now I leave with being frustrated and angry. They really need to work on their customer service again!

Shirley Camargo

The worst and unprofessional management I ever had to deal with. I signed off for 6 personal classes and after it ended they charged me for more 6 classes without consulting me in any way, when I call to complain the manager said that I will have the reimbursement, I am still waiting for this reimbursement on the past 3 months. I also upgrade my membership on September of 2013 for the most expensive one where I can use any gym at any time, I did through the phone with a manager he said was changed and the new charge will occur on the next month, sounds perfect !! On the beginning of the year of 2014 I got an extra charge for annual maintenance fee besides my membership fee. When I call to complain about this charge that I was not aware off, the manager explain that was on the agreement when I upgrade my membership in September. 1- I was never informed by the manager that upgraded my membership on the phone at any time about this charge will happen every year, once was a new policy. This information didnt have on my first agreement. I never signed this agreement because was made by the phone and they never asked me to do it. 2- The BSC Wellington Circle never send me this agreement by mail or email for verification. Conclusion BSC Wellington Circle management, does not inform the members about anything. I guess they charge first and tell later, but only if you call to complain about it, even so they will do nothing for you.

Mike N

I have been a member here for a few years and it has really gone downhill. I joined the gym knowing it was not a budget gym. As a result I expected them to maintain the facility which was nice when new and for the place to be a little less crowded. That was the case for about a few years. Then they started offering $20 memberships which doubled the number of people in the weight room. Oh and if you are an existing member paying $50 or more a month even if you are month to month they charge you a change of membership fee to get the cheaper membership. I stayed as long as I did because I had an excellent trainer. But a summer of black flies in the shower, broken equipment, and fellow members who leave dirty towels, Powerade bottles, etc every where was enough. By the way if you workout in the morning the weights are everywhere and the dirty towel issue is very noticeable. Why? Because they dont have anyone to pick up at night nor does anyone really clean the place heavily at night. They arent going to wash the place down during the day so you can guess how often stuff gets disinfected. I could go on, they cant bill correctly, constantly change policies, open late, etc. I was month to month and it was surprisingly easy to cancel so they get one star for that.

Astrid Araya

Just cancelled my membership today, this place is not worth the money it costs and its not as clean as you would think. Only reason I decided to sign up to this specific gym was because they allowed you to bring a guest each visit. Well all of a sudden that changed, without proper communication. I bring my sister here and there. As we are about to check in last night, the man at the desk asked if shes been there before. I said yes, so he told me about the policy they have about guests. Supposedly you can only bring people once, and if the person comes back they have to pay $10 per visit. I told the man that I had been coming here for almost a year and never heard about this nonsense. So I asked him to show me where this policy was written. He said there were signs around the gym on February but they were taken down and no longer had them. I just find it ridiculous that a "business" can come up with a new policy, dont bother notifying members properly, cant even post it on their website or mention it on their contracts. This man stood there enforcing this "policy" when he couldnt even show me where it was. I had no major complaints about this gym up until now, unfortunately for me it was a deal breaker. Very disappointing.

Mark Marquis

If you join, it will take you forever to quit. Somebody needs to start a class action suit. Ive been a member of various Boston Sports Club locations and as I moved around, had kids, had injuries Ive had to quit and usually join another later. Every time Ive tried to quit, even with the month to month option they make you talk to the manager who is totally unresponsive and makes you chase them. This usually results in an extra month or two of dues being charged until you can track them down. This happens at all locations and other people complain of the same thing. Imagine all the extra revenue they generate across all the gyms for all those people they intentionally give the run around! This seems like a case where somebody should try a class action suit with all former members to recover the hundreds of thousands of dollars in memberships paid by this systematic practice of delay. And thats just in the Boston are clubs. If this were to be found a practice corporate wide then a much bigger suit. Hey wait, instead of waiting another week for the Wellington BSC to call me back I bet I could get a lawyer to call me faster.