Title Boxing Club Newbury Street

Address:	338 Newbury St, Boston, MA 02115, USA
Phone:	+1 617-426-9464
Site:	titleboxingclub.com
Rating:	4.7
Working:	5AM–9PM 5:30AM–9PM 5AM–9PM 5:30AM–9PM 5AM–8PM 8AM–2PM 8AM–12PM

Location

Photos 51

Reviews 8

Hannah Yoon

Please spare yourself the trouble of having to deal with the most unorganized, belittling, and dysfunctional customer service a business could provide. Please also note that this review is in no way a reflection of the quality trainers they have. This is simply a review based on the customer service experiences Ive had. To give you background. My roommates and I participated in their First Shot Promotion in September 2016. We had an AMAZING workout and our trainer was the best! Feeling incredibly empowered by the workout, we were interested in signing up for a monthly membership. Long story short, we were told by the front desk woman that there was a student membership that we would be able to purchase, but when we went to go sign up, we were told that it was never something the studio had offered. When I messaged the studios Facebook paged to simply let them know of this discrepancy and asking them to clarify why we were being told two different things, I received a very unprofessional response from Cam, the studios Chief Operating Officer (I have screenshots if youre interested in reading). Minutes later, I received another message, one that sounded more professional, apologizing for the confusion. To me, it is totally understandable and tolerable for a company to have miscommunication issues. However, when I get an inflamed response back from the studios head personnel asking me not to "make negative claims against our business", and to call him at the studio instead (by the way, no one picked up the phone), that is where I put my foot down on poor customer service. Now to get into the issue I faced today. I am at fault for even bothering to give Title at Newbury Street another chance. But here the story goes... My friend and I signed up for ClassPass, which is an app that allows you to pay a monthly fee in exchange for participating in a variety of fitness classes. I had such a great experience with the trainer at Title last September, I decided to look past the issues I had with customer service. While it did not that quote This studios First Shot Free promotion only applies to new visitors and NOT ClassPass users and that gloves are required and are provided for your first class only as ClassPass users, NEVER does it say in the terms that having used the First Shot promotion before starting a ClassPass membership would count as a first visit. Because I am paying for my ClassPass subscription, my first visit to the studio in September is irrelevant. As a ClassPass member, it is my first time using Title, and therefore, I shouldve been given the gloves for free. That was not the case unfortunately and a white, male with shorter hair and facial hair was incredibly short with me. He also called me sweetheart, which made me uncomfortable, considering I had never talked to him in my life and as a 23 year old woman, I never thought I would have to be called such a belittling term (Look at the older Yelp reviews, people have complained of this language before). I told him that if this is the studios policy for ClassPass members, I respect it, but it needs to be more clearly outlined in the terms listed on Class Pass. He offered no empathy or apologies about the confusion. It would be absolutely accurate for me to say that he was not there to serve me as a customer, but to deny the misunderstanding and to pin it as the fault of the customer. Needless to say, I walked out and was furious. Please use your better judgment when it comes to experiencing what this studio has to offer. Again, this review is simply a reflection of the inadequate customer service and the managements refusal to accept any fault. If you are a member of management at Title Newbury reading this, I hope that youre able to reflect on how youve been treating your customers. Without the trust and loyalty and respect of your customers, your business means nothing. Take a look at countless number of negative comments that have been left on your page. Think about it.

K B

Caution before joining ... They wont let a member participate in class even if running a couple minutes late even when there are open bags. I have an unpredictable work schedule and look forward to coming here to destress after work..... travel 45 minutes on the subway just to take these classes... very infuriating to be told no, and that Im not allowed to jump in the class when I am a paying member and am just 5 minutes late, especially after a long and challenging day at work. Ive been to several other Title Boxing Clubs all over the US, and this is the only club that has a late policy like this. Ive been coming to this location since it opened and they just now started enforcing this new ridiculous late policy last week. I understand if Im late and there are no open bags, but it makes no sense if there are plenty of spots left.

Samar Ibrahim

Such an awesome and intense workout! The mix of boxing circuits along with some HIIT circuits (jumping jacks, burpees, squats, mountain climbers, etc...) moves your body in every single way. The energy is amazing and the instructors keep pushing you to do more. Will def. be back!

Victoria Kennedy

I loved the energy of the workout and the instructor was great. He was motivating and helpful in demonstrating proper form. I never felt intimidate by the workout at all.

Maura McC

Title is the best! The trainers are talented and motivating, the playlists never fail to pump me up and the workouts are unbelievable

Lauren Lampert

Best boxing gym around!! The trainers are kind and professional and the workout is challenging but you will get results :)

Sarah Erickson

Great place for a fun, challenging workout! All the instructors are great!

Cary R

Life changing.