Planet Fitness

Address:	215 W Central St, Natick, MA 01760, USA
Phone:	+1 508-319-2000
Site:	planetfitness.com
Rating:	3.2
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 36

Reviews 7

Alex Bauer

I have been a loyal Planet Fitness member for nine years. My experience has never been great, but it has been bearable at most gyms I have worked out at—something the low fees have somewhat justified. Until now. I was wrapping up a workout in the weights section when I saw in the mirror the reflection of the manager staring me down with a very threatening face. I finished my set and, in a bit of a daze because I had never seen this behavior before, asked if I had done something wrong. His response: "Its 7 oclock. Gyms closed. Lets get out of here!" I was appalled, not because the gym was closing—even though I had just started working out at this location and was unfamiliar with its hours of operation. No, my confusion was with the attitude of a manager of a service business claiming to be a "no-judgement zone", a place where you can work out without worrying about nasty attitudes from other customers—or, worse yet, from a manager. There are normal and decent ways to ask your customers to leave when the gym closes. Staring them down with a mean face as you stalk them behind the mirror is not one of them. Telling them to "get out of here" is not one either. On the other hand, showing some kindness and understanding—especially when they are new customers still unfamiliar with your hours—goes a very long way. This experience was enough for me to cancel my 9-year long membership with Planet Fitness and simply use my corporate gym full-time going forward. The beauty of having options is that when a business treats you poorly, you can simply take your money elsewhere—or, in this case, save a buck, since a corporate gym is free. If you are new to the area, there are good gyms with good customer service around. You can do better than this place. Give your money to someone who deserves it :)

Glen DeLoid

For $10 a month, I suppose its okay. They have a lot of cardio equipment, but far too little free weight space - 3 bench/squat stations! They should take out the useless circuit area (which is just the same crappy machines they have elsewhere, but painted yellow), which almost no one ever uses, and double the weight stations. Their Ab machines are an abomination - putting an awkward, anything but ergonomic load on the arms and shoulders, that makes getting a decent ab workout almost impossible. They should dump those things and get some normal seated ab machines. The place is too hot. The A/C is on, but its obvious theyre cutting costs by keeping it uncomfortably warm for people working out. The water in the coolers is luke warm or cool at best. Never cold - another obvious attempt to squeeze pennies on cost. Id rather pay 15 a month, and have better equipment, cooler air and cold water. They could also turn off or way down the overhead music, which is crap. Almost everyone that goes there wears headphones and listens to their own music, but the overhead is so loud you can still hear it even with noise-cancelling headphones. The employees are pretty friendly, but the managers a jerk.

Matt Broman

I chose this location primarily due to its proximity to where I live, and the ease of getting there on my way home from work. The price is right, and since I have a home up in Portland ME as well I opted for the $20/mo plan so I can go to any PF location. This PF is, like most others, very clean, huge number of cardio machines and a pretty good selection of weight machines. As noted by others, they have very limited free weight selections, and only three Smith Machines (used for bench press, dead lift, squats, etc), and of course the area in which to use them all is pretty small but serviceable. Staff are always friendly, always helpful, and I never feel judged. Theres people at this location who are clearly very experienced at body building, and of course many who are much more casual. My only real complaints are the lacking numbers of free weights, limited Smith Machines, and actually the hours. They open at 0500, and generally I try to be on the road to work by 0600 to beat traffic. Still, its worth the $20/mo or $10/mo IMO.

James Hardy

Was a member here and will never be again, All PF are cheap for a reason, They are Dirty, Stinky, and say they are judgement free, but for the people who drop a weight by mistake they ring the alarm on them! I have seen it more then once it is a bit to much. This is a normal gym day, you walk in and it smells like a locker room, you get on a machine and find dead skin in all the harder to reach areas. Then if you want to quit you need to buy out of your membership due to the fact you cant enjoy your workout. They have a yearly fee, and there statement is that the 29 dollars a year is a lock in fee so you never go over your 10 or 20 a month. But from day on PF has always been the same price, they will never lower or higher the rates. Stay away from any PF at least in this area, i have been to about 20 total and they are all the same. Do yourself a favor and spend the extra $$ and go to a real gym.

Lianne Gardner

I was extremely unhappy with my experience at Planet Fitness. I signed up over the summer, and was asked to pay my first months fee of $20, and a sign-up fee of $60. A month before my membership expired I was charged an "annual fee" of $40. I called PF to let them know that I am canceling my membership, and they maintained that if I had canceled prior to May 25, then they would not have charged the fee, but because it already went though, there is "nothing they can do." I signed up in the first place because it is a cheap membership, paid the $60 because they assured me that it would be the only fee, and now have charged $40 for a year that I will not be using their facilities.

Jack Egan

I beg you. never sign up to this gym. I never leave 1 stars but this is the most mismanaged business Ive ever had to take part in. They charged me a fraudulent $10 charge which I now have to dispute with my bank and when I brought it up with the manager, he told me "Theres nothing I can do about it." Immediately called corporate and told them and they said he can literally waive it instantly if he wanted. Outside of their abysmal moral and greedy policies, the gym itself actually sucks too. Always packed, smells awful, people are constantly openly judging people. Again, please feel free to personally message me and I would love to elaborate more on how terrible this place is.

Richard Herring

Be sure to check the contract renewal date. My wifes contract, signed in August renewed June first. Although she called prior to cancelation date and requested to cancel due to severe financial hardship both the woman who answered the phone and later the manger in conversation with me neglected to inform us the cancellation date was May 25. Our calls were placed a few days before the twenty-fifth. Very shrewd business people with no morals or sense of decency. Oh yes and be sure to get the cancellation form they should have told us about. They are not very nice people.