Route 1 Auto Services

Address:	218 Newbury St, Peabody, MA 01960, USA
Phone:	+1 978-532-4001
Site:	rte1autoservice.com
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 7

Reviews 14

Larry R

As The Owner of Rte 1 Auto, I need to respond, Overclocked and Ripoff report are spam that have no complaints listed, just a negative star which is an attack campaign they put on businesses to sell a resolve after, similar to a rogue virus. Perfect storm is an unkown customer. The few complaints that have crossed our doors are handled proffessionally and with resolve. The person George that is listed posted this after we asked him not to return to our shop for further service. George has a car that runs great and a van that runs well. The conflict is over labor time which is documented. There was never a quality of work issue. Please read carefully and seperate the spam/hatemail from honest reviews. Thanks for reading. As far as Barry goes, he has had no contact with this company in many years and choose to keep it like that. Barry and I went to court on the matter, and the documents were produced by Barry to the Magistrate. The Magistrate ruled in our favor due to the documents produced by Barry were phony. We also presented technical service bulletins substantiating the need for the work that was authorized by Carnes Company. I wish to have no further dealings with Barry and have told him so. Larry

Barry Carnes

Scott Rubenstein , I am responding to your post below: I posted a negative review about my experience with your repair shop. After a few months I removed the review not because it was not true only that I made my point about the dishonest service I received and decided to move on. I did not see your response until recently. When I called you out on this at the time your Father Larry began yelling and screaming just like the other review on this page stated. This is what prompted me to post my review long after my dishonest experience. Scott is right I have not done business with them in about 7-8 years. I use to have them work on several of my vehicles and after this bad experience I went someplace else. You can see the hostility they exhibit by calling me a COMPLETE LIAR and DISHONEST! Why would I, the owner of a successful local roofing company for 36 years lie? It would serve no purpose whatsoever. My original post was polite, honest and 100% accurate. I would never trust them again. I suggest people ask to see all the old parts and the receipts for the new parts from their supplier. I wish Scott and Larry the best of luck! Barry

ROBERT NADEAU

Recent backup camera installation. Completely satisfied, installation was completed earlier than expected. This shop is extremely honest and professional, they fully explain every detail, from the kind lady @ the desk, the technicians,and especially the owner, Larry. I would recommend this shop for any automotive needs or repairs. First class establishment!

Scott R

Barry Carnes is a roofer/ owner of AB Carnes roofing and a complete liar. The man has not traded business here in over 10 years and simply wrote a negative review to be dishonest as he always has been. This is one of the problems with online reviews and no proof of a transaction ever taking place. Really not surprised to find somethng like this from him.

Anonymous User

One of the best repair shops Ive ever used. They are helpful, informative, polite, fair and convenient. Ive brought 4 vehicles to them in the last 8 years and they always see me quickly and never pressure me to get more work done than I authorize. Its been a very positive experience overall.

L Bolger

I have been using for at least 7 years after discovering them on WBZ. My family that has cars out of warranty now use the services here. Knowledge , professionalism , reasonable price. Not only ExplainIng what needs to be done, but most important why. Never regretted finding them.

tony porciello

I have been a customer for many years. Larry and his crew can diagnose and fix any problem on any vehicle. They may charge a wee bit more than other shops but as the old saying goes you get what you pay for. Would highly recommend for any issue you may have.

Anonymous User

How this place stays in business is BEYOND ME!!! The owner is, by far, the rudest & most ignorant person I have ever met - complete phony and talks behind your back. Lousy repair/service on top of it all!!! Stay away, far away...........

Daniel Madigan

Route 1 Auto is a great place for car problems that do not have easy answers. The staff are very knowledgeable, and direct about finding positive solutions. Dan, Salem MA.

Joe Berardino

Peabody, MA on 05/23/2015 Consistent service and quality, Quick and efficient completing service Vehicle: 2013 Chrysler 300S Service Date: 05/21/2015

Melody Jaros

Friendly staff. Very helpful and knowledgeable. Went to get a flat tire fixed and the mechanic helped me find a tire that fit and got everything in order.

George Lyons

The Rubensteins and I had a disagreement about a labor charge; their mechanical work was not an issue. They are very competent in that area.

Tracy Mann

Had my car serviced with a complimentary oil change. I was treated just as I was a paying customer. Service was fast and great.

Micah Anderle

Larry and his people have taken care of my family vehicles for 20 years.