Firestone Complete Auto Care

Address:	120 US-44, Raynham, MA 02767, USA
Phone:	+1 508-692-9043
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 17

Reviews 12

souljjah1234

I went to Firestone in Raynham, MA this past Saturday after work, because I feel uncomfortable with the FACT that its difficult to brake easily, with the fact that the car swerves easily on wet road, and the fact that I smell a weird smell sometimes while Im driving. These are FACTS considering I drive the car every day. I went in and told Paul at the desk exactly what I said above, that Im uncomfortable driving because its hard to stop, theres a weird smell and the car swerves easily. He told me they were too busy and I said ok and I started walking out. MIND YOU, I did not push the issue further, i walked out and he called ME back and asked the manager if they could make room for the car. He took the car for a test drive beforehand and even told me, "I think I understand what you mean. The car stops abruptly when you put your foot on the breaks, and the tires look pretty old". He even agreed with me. So he took the car in the garage to have it looked at. I thought Paul was sooo nice to do this for me. He seemed so thoughtful and so genuine. I knew then that Id definitely come back to this location for future service. NOT. After some time had passed one of the techs (beard with bald head) came in like a smart ass and said he didnt find any issue with the car and he was shocked "considering all the commotion". He was so disrespectful and rude. Who says that? "Commotion"? Then after that, Paul came back and said "So there was nothing wrong with the car?" and he started making unnecessary comments saying "Well its just you came in making it seem like it was a dire situation". Are you serious? I hardly said anything when I went in there. I went into a car repair shop because I was experience these things with my car. Like any customer would, I went in there and reported those things. I can do that. I was walking out and he was the one that called me back and he test drove and he put the car in the garage. It sounded to me like he was embarrassed by the way HE handled the situation, and after the rude tech "found nothing dire", Paul wanted to save face and act like I was the one that made a commotion when I didnt. If anyone "made a commotion" as the rude tech said, it was Paul, not me. If anyone "made it into a dire situation", it was Paul, not me. They made me feel like I not only forced them to look at my car when I didnt, but also lied about my experiences. They made me feel like I was crazy. Paul blamed me for something he did and he was totally rude and unprofessional, and the tech made unnecessary comments as well. I told those guys off, but Im still irritated by the way they treated me that day and I will never go into that location again. And PS: the car did brake hard many times today while I was driving, and I smelled something weird as I was pulling into work too. But I guess those were all lies too and all in my head. Jerks.

Ryan Naylor

The customer service is amazing and above expectations for an auto care shop! They have been understanding and taken care of me multiple times at a reasonable price. Ex: i needed my E-Brake adjusted, just tightened up, i had gone to Midas & sullivan tire asking them to tighten the tension in the line and they both wanted to charge me around $50 just to look at it and do a full diagnosis before even doing what i was asking while also charging me ANOTHER $50! Estimating $100 before even passing the greeting at the counter...i went to Firestone and explained my situation and that i just wanted the e-brake line to be tightened, they too said they would like to examine the ebrake pads and system before tightening the line but would just tighten the line for me at $29.99. They went on to offer me the initial $19.99 diagnosis for only $10 if id be willing to pay for it. Just $10?! Why not?! They took everything apart down to the e-brake shoes to check the wear & after finding that the shoes were in good shape but the line i needed tightening was very rusted at the bolts, they then tightened it as much as possable for the time being, sprayed the rust with a penetrant and said they wanted to let it work itself in over night and to return the following day to complete tightening the line. I left that night no charge. They didnt make me pay anything until the next day when i returned. They finished the job thoroughly and charged me not a dollar more then estimated. They were great! I give them 5 stars for customer service and care. I highly reccomend Firestone for all of your auto care needs.

Arsenio Martins

This location has lacked in service in the last year. They have gone through multiple store managers recently. We were frequent customers and now will only come here unless we really need to. We had brake issues and had to return multiple times to have them fix work that was performed incorrectly. They once forgot to complete an oil change we requested with other work being done. We had also bought a replacement rim and requested it installed with some other work being done and again they completely forgot. Its really gone downhill in the service department.

Scott

I called late on an Sunday afternoon and this shop was able to see me the next morning. They replaced my front tire under warranty with no problems and even re-checked the balance on my other front tire. Rob and Carlton were both working the front desks and were polite, professional, and expedient. I drove past two other Firestone shops to get to this one and Ill do it again if I ever need their help in the future.

Melissa F.

This place is horrible, got my car back all my accessories on my mirror they took off and threw them on the side of my passenger door, guys were very rude in the shop, they told me things were wrong with my car, when i brought it to another shop they explained much better and it wasnt the same problems they told me here... go down the street ull find better service and a smile...

Re-use Recycle Restore

Overall Firestone is a good place to bring your car. You have to be firm because the upsell is overwhelming and haggling is necessary on your purchases. They want your money even if you let them know your on a budget. I am very happy with their work and I do go back often I have 3 cars. My car is there today. So watch your bill and youll be fine.

Stealth Watch

Worst service ever!!!! Joshua was my adviser and he kept me in the office for 3 hrs having an appointment. Also he didnt know what is wrong with my car, he couldnt read the mechanics notes. Just ridiculous !!!!!

linda Taylor

Not to happy with there work and finishing up there work had to go back day later because they forgot to put tries away after asked them to and they said oh we do that automatically.

JoAnne Marie

OMG ~ What a Very Very Shady let alone Sneaky place ~ Never Ever Again!

deeceehawk

Great service, very fast. Very professional respectful.

Damon Menard

Always thorough. Very nice people. Quality work

Donna Maher

Very easy and professional staff.