CJ AUTO & TOW

Address:	55 Pond St #8a, Waltham, MA 02452, USA
Phone:	+1 857-829-0750
Site:	cjautotow.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Closed

Location

Photos 10

Reviews 5

Kristen Chamberlain

After reading the other comments, its hard to believe this is the same place. The sheer amount of time I spent getting service, and poor service at that, was unbelievable. This place was horrid, and easily my worst customer experience with an auto repair shop ever. It took 4 hours and 2 tow trucks to even get my car to their shop (the first tow truck didnt have the correct tow hook for my car, and refused to jump start me so I could get into the trunk for mine). Was told an hour max for the second tow truck, waited an hour and a half before I called and was assured hes at the shop and will be there in a minute". He finally showed up nearly 40 minutes later, a feat considering I was less than 2 miles from their shop. Both tow truck drivers were told the car had a blown fuse, possible dead battery, and coolant leak. Apparently the coolant leak got lost in the mix, because it was never fixed. I asked them the potential cost over the phone, and I was told "$75 for the towing, and then whatever needs to be done. Well tell you when it needs to be done." However, after the car was taken from me I lost all communication with them; they did not answer my phone calls at just before 2 (shop closing time), 3, or 3:30 (theyd said theyd be working late). Assuming theyd closed for the day, I finally gave up on waiting and decided to go out and run errands, using the bus. At 4 I was finally called and informed that theyd fixed the fuse and battery but he didnt really have time to look at the coolant leak so he was just going to give it back to me. I was told I had until 5 to pick up the car or it would be a $35/day charge. I explained that I was now a good distance away and this was my only day off, and I was told to stop trying to guilt trip him, that is the fee. When I proceeded to then challenge him on the amount of time the entire day had taken so far (nearly 4 hours to get the car to them, and then 3 in the shop) and the lack of communication, he declared "Heres this for a guilt trip, Ill add on $35 for today and Sunday too if you dont get it within the hour." and hung up on me. I then got to bus-hop back to the closest bus stop at about 4:30, where he said hed drop my car off to me in lieu of me walking all the way to the shop. Half hour went by, called him. Once again, phones ring but no pickup. Called again at 45 minutes. Finally got them to answer after repeatedly calling-- they claimed they were writing up the order just then and would be there in 5 minutes. They finally arrived after an hour of me sitting at the bus stop and presented me with a bill for $158 for essentially towing (which I had okayed) and an hour worth of labor to jump-start it, which I had not been informed of their rates until that point. When I objected to that high a cost for something Id asked for at the parking garage and the lack of consent on the charge before theyd done something (which is the law), I was told too bad. A threat to notify the BBB was met with insult-slinging by the driver, calling me an idiot amongst other things. Added bonus, now since getting the car back from them a new error alert has appeared on my dash. I dare not take it back to these chuckleheads if I ever want to see the car again. I understand that delays and errors happen, I didnt even hold the tow hook thing against them; it was the total lack of communication and caring that they essentially wasted my day that gets to me. I guess this is what happens when youre one of the few tow trucks open on a Saturday.

Jam Outtoo

Do not take your automobile to this business for repair. I had cv axles and ball joints replaced by this company they placed the wrong parts on the car. when i began having trouble w the car i.e. leaking around seals, cv axle not snug into trans housing, they even had the ball joint oil pin rubbing against the cv boot. Ive had 8 mechanics look at this problem and they all shook their heads in disbelief. one even said, "a child couldve done a better job." when i called this company to address this situation first he argued basically saying i was wrong, i didnt know what i was talking about. then, they said bring the car back and hell take a look at. well, the reason i got the car fixed in the first place was because i was moving to another state. sometimes when doing a job you gotta do it right the first time. otherwise dont be in a profession where your work could risk peoples lives. now im having to pay another mechanic to the same job which shouldve been done right in the first place.

Anonymous User

I recently moved to Waltham, 1000 miles from my mechanic father who always took care of my crazy car. My starter went bad while I was out, and I called my boyfriend to go on Google to get me some help. CJ Auto & Tow had the best reviews, and I quickly found out why. Craig showed up (in 20 minutes at rush hour!) and he got my car started. He only charged me half price for coming out because I wanted to wait a few days before getting work done on my car. A few days later, I got my car to the shop (with Craigs help, of course) and they got a new starter installed in just a few hours. He explained everything they did and gave me some good advice for dealing with my aging automobile. This is a number Im keeping in my cell phone. Quick, reliable, affordable, overall great customer service. Too often women are taken advantage of when it comes to cars. I found someone who I can trust!

Anonymous User

I actually chose to use CJ Auto & Tow based on the below reviews, and I found them to be very accurate. My car broke down, and Craig came out with the tow truck. He actually called me on the way to tell me that they hit traffic and would be a little late, which I definitely appreciated. It turned out that I just needed a new battery (instead of a starter). Once Craig got my car started, he had me follow him to where I could get a new battery and he installed it for me on the spot. It was very affordable, and it was great service. Craig is very nice, and clearly very knowledgeable. I would highly recommend CJ Auto & Tow to anyone in the area, and they will be my first call if I find myself in need of assistance in the future.

Anonymous User

I called CJ Auto for a tow when my car broke down. These guys quoted me the cheapest price for a tow to Revere from Weston. After the stress of dealing with a stranded car on the side of a road it was nice to have these guys pick up my car take it to Revere while it was cold, raining, and middle of rush hour... they charge me the price they originally quoted. Even though it seemed to take forever... still charged me half as much as other companys I had called and got quotes from. Those other guys basically laughed at me when I told them where I needed to go... not CJ. He was super nice, clean cut, and professional. I would recommend them to everyone! Thank you guys so much! -Jenn from Texas