Ulta Beauty

Address:	12635 Felch St, Holland, MI 49424, USA
Phone:	+1 616-994-0534
Site:	ulta.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 45

Reviews 12

B Mtzereb

Im not one to usually post a bad review but , I really felt the need to after last night . So last night wasnt my first time going into this ulta , Ive been there plenty of times . I havent worked in retail for over a year but know bad customer service . Let me start with the fact that when I walked in the door all I heard was 2 workers standing behind the cash registers gossiping . . Didnt get a hi how are you , hi welcole to ulta NOTHING . I proceeded to shop and the gossiping continued . No one on the floor asked if I needed help finding something , or asked if I was finding everything okay . I was in a hurry and finally asked a floor worker if they could help me find something , didnt say anything , looked very annoyed , he just nodded his head an said "its right there" no smile or anything . I went up to pay and the two ladies were still gossiping , it wasnt until one of the girls started ringing me out that they stopped . Just overall horrible experiences . Every time I have gone in there it was bad customer service . Prbly wont ever be visiting again .

joel stoin

This review is coming from a guy, so keep that in mind. Im quite overwhelmed whenever I go in there, gift shopping for my wife or daughter. The place has a ridiculous amount of makeup, hair and beauty products. I have no complaints with customer service, the employees have always been very helpful, to me. I know my wife loves this place as well, and would also give it a five star rating. I quite often go to Lowes, ( one of the neighboring stores in the plaza ), and my wife will go to Ulta. Im always out long before her, and I spend a lot of time looking at tools! All in all, I have no complaints. Again thats from a mans perspective. Hope that helps!

Kaylin DiCesare

If there was an option for zero stars, thats what I would give this Ulta location. My friend and I walked in expecting to purchase makeup for my prom but were met by extremely unfriendly and unhelpful employees. All I needed was foundation and the one girl that bothered to help me told me to use a shade that was two times to light for my skin tone and was very rude when we questioned her. The other two girls we asked for help were equally unhelpful and did very little to help us. I ended up walking out empty handed and am forced to take my business elsewhere.

Dawn Bush

The Ulta points are the worst! Last 3 times I went in to buy, I thought I had a $3.00 coupon through my points, every time I went to use it, they said I wasnt quite there, but next time youll have it. So next time I went in, same thing. Finally I inquired into what was going on found out the points expire at different times, so I kept loosing points. This time I put it in my phone calendar to use them before they expire and when I called to check on it, they said "Oh, it doesnt count for the Bare Minerals". Seriously!!!!!

Mallory Hardy

Went in front a pretrial makeup session to see if I wanted to book for my wedding, the makeup looked good in the salon. As soon as I went outside in day light my foundation was splotchy and where she covered my blemishes you could SEE the dark product she used. I am so upset $40 and $10 tip down the drain.

Alyssa Wolfram

This store gets one star simply for one VERY rude employee who works there. On multiple occasions she has been nothing but rude to me as well as others coming and going from the store. Ultra should start worrying about their customer service technices, weve decided to take our business elsewhere.

Wanni tho

I was very annoyed by the terrible customer service. I went later on in the day and no one was attentive at all. I couldve easily spent about 90 dollars there but I ended up just buying a product I promised my mother. Off to sephora I go, I will only be coming here if its my last resort.

Joey83 Sagland

Im a man who likes to find new fragrances to wear. This place has a very nice selection, a Latina worker name Alexas was very nice and helpful and gave me a good recommendation on a fragrance called Mont Blanc ! Wow I loved the way it smells on me omg thank you

Chey L

I scheduled a hair cut appointment for today and got a call a half hour before my appointment saying she couldnt fit it in today so it was cancelled. They didnt offer me anything such as a discount or an apology. Very disappointed and will not be trying again.

Copper Penny

Terrible customer service. Ulta seems to have a rapid turnover of young workers. Workers dont seem to know where anything is in store. Not professional at all. I will not go back!!

Mic Andrews

This particular Ulta would not be my first choice

Eric Van Dam

Rude, unengaged staff