LTM Auto Truck & Trailer

Address:	1591 E Highwood, Pontiac, MI 48340, USA
Phone:	+1 248-333-3772
Site:	ltmservice.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 45

Reviews 10

Joe DeBose

Untrustworthy/lied to me/disrespectful/held vehicle for 4 days with no work done or phone call. I have an 85 Chevy Military Blazer that was having electrical issues. I am getting the truck ready for a cross-country trip to go to a search and rescue course and I needed the truck ready in a week or so. I called on a Friday and made an appointment to have my truck towed in bright and early Monday morning when they opened. I arrived with my vic right when they opened on Monday. I spoke with the woman working at the front and explained in more detail the issues I was having and that I would also like a detailed inspection to insure I wouldnt have any surprises on the road. She took detailed notes and was very nice and helpful. The tow truck driver had already explained to her I was on a bit of a time crunch for the SAR course and I explained in a little more detail of my plans. She then told me they should be able to have it by Thursday. Sounded good to me, and I left confident I would hear from them soon with an explanation of the problems they found and what it was going to cost me. I didnt hear anything from them the rest of the day Monday but I figured they might have other vics they need to get finished up. Tuesday rolls by and I still havent heard anything. Now Im getting nervous because I know how long electrical problems can take to figure out. I gave them a call Wednesday around noon and asked to get a status report. The woman I spoke to told me Tim (the person working on my truck) was out at the moment but would give me a call as soon as he got back. I waited until 4:30 and called back cause I still hadnt heard from them. I was put on hold twice while they tried to find Tim but then told me he had left for the day and no one there could tell me anything about my truck. I explained I was told my truck would be done by Thursday and it was Wednesday evening and I hadnt even gotten a price quote or heard anything about the status of my vehicle. She told me she would have Tim call me in the morning and tell me something. Thursday morning comes and no call from Tim. 9:21 rolls around and I get a random text saying "Mike sent you an email." (I never received an email from anyone regarding my truck). Then another: "Sorry Joe, please call the office on your truck. thanks. Tim LTM." So instead of calling I drive down there so I can see what the heck is going on. As soon as I started speaking with him he starts making all these excuses on why the truck isnt done, (theyre busy, electrical problems are hard to find, I am asking too much to have my vehicle done in that short of time, blah, blah, blah). Then he slips up and had to confirm with me that it had two alternators. (If youve been working on it, you cant miss two 100amp alternators right in your face.) Then he slips again and tells me the batteries arent charged. (Seems to me, if youre trying to diagnose an electrical problem, charging the batteries would be near the top of the list.) I call him out on him lying right to my face and I said that all his reasons for not having it done are legitimate but they knew I was on a time crunch and if they knew they werent going to be able to get to it in time they should have told me that from the beginning or called and as soon as they figured it out so I could take it somewhere else. He stands up and starts walking away telling me to take it somewhere else! Tim: A little something I learned in the Marine Corps: When you screw up, own it and fix yourself. What you dont do is make up lies and excuses, thats the cowards way out.

Jan Getts

I have had 3 experiences with LTM in the last year and found each one to be courteous, professional, and right on track with the diagnosis of my motorhomes problem. I would recommend this company. The owners are very active in the business. The staff is also friendly and helpful. Dont hesitate to take your business there.

Mark Pleatman

I dropped off my motor home for what I thought was a simple exhaust leak problem. It turned out to be much more complicated than we thought. The technician agreed to stay late that night to get it fixed so I could leave on a planned cross-country trip. I was very pleased with their service.

Laura Steinkopf

I HAD A DRIVER WITH A BREAKDOWN, I PICKED LTM BECAUSE OF THEIR LOCATION, I HAD NO EXPERIENCE WITH THEM PRIOR TO THIS. THEY WERE EXTREMELY PROFESSIONAL, AND GOT MY DRIVER BACK ON THE ROAD ASAP. HAVE USED THEM SEVERAL TIMES SINCE THEN. HIGHLY RECOMMEND!

jacob holland

These have been by far the most helpful people Ive meet to do a repair . Graham went above and beyond the call of duty for our needs . I would recommend them for all your repair needs . Very pleased with the service .

Eric Hoppe

Quite possibly the worst service Ive ever had as a consumer. Terrible communication. Very slow repair times. Very high price. Id recommend finding a more customer-centric shop.

Bob Ventura

Exceptional customer service and couldnt ask for a more friendly staff! I would highly recommend LTM to anyone looking for an auto repair shop to call home!!

Jeff Glynn

LTM continues to exceed my expectations. Professional service and exceptional quality. I trust them to take care of my vehicles.

Harmony Bailey

Got our box truck back in tip top shape! Very friendly and honest!

Greg H

Service seems good. Prices very high. Slow repair time.