ICC Restoration & Cleaning Services

451 Commerce Dr #800, St Paul, MN 55125, USA

Location

Photos 16

Reviews 19

Jacqueline W.

ICC Restoration & Cleaning Services is a company that we used for a water damage claim in our home. They treated us rudely, performed poor workmanship, never actually finished the job, and grossly overcharged us for services provided. They had to keep coming back to correct their poor workmanship, and never could get it completed to our satisfaction. They also didnt honor their years warranty as promised. They grossly overcharged us for services provided, and couldnt explain their incoherent invoices. When we made a spreadsheet, and added up the line items on our insurance form for the work that ICC performed on our house, there was a huge discrepancy between our calculations and what they were charging us on their invoice. Our spreadsheet included a 10% profit and margin for the project manager at ICC, plus additional supplements that were allowed by our insurance company. There was over a $2000.00 difference between the total on our spreadsheet, and what ICC was charging us on their invoice. They were not open to discussing this with us, instead they rudely sent us to a collection agency and threatened a lawsuit if we didnt pay. We had a terrible experience with ICC Restoration & Cleaning Services, and would not recommend this company to anyone.

breezeymom

In April 2013, my sump pump malfunctioned and left me with 3 inches of water in my finished basement. ICCs staff was very understanding and courteous from the initial phone call for help. Their on-site crew was prompt and very capable of handling the situation, moving furnishings, removing carpet/pad and quoting the damage and replacement value for the insurance company. They followed up to make sure I was satisfied and sent a folder with a detailed breakdown for my records, along with a satisfaction survey. I would call on them again, should I ever need their services. They were very thorough and I highly recommend ICC Restoration & Cleaning Services!

Gregory Sailer

The team Tom and Brenda Laska have put together at ICC are remarkable. The company is such a fine tuned machine they were able to respond to all of our needs and even anticipated many of them before we new we needed their help. Our flood in our house was a mess, over whelming actually, but they held our hand through all of it and restored our house back to what it was and helped us make improvements. Chris and I are very thankful we chose to work with the ICC team, it was our first flood but not for the ICC and they knew exactly what to do in the restoration and working with the insurance company. Thank you ICC! :-)

Craig Toquam

ICC Restoration did a great job on mitigating fire damage in our rental property. They worked with me and the insurance adjuster which made the process easier. Kudos to Mark and Sarah. Mark really knows his stuff. He is the reason I chose IC instead of another company. His is very valuable to ICC. Sarah provided excellent updates and overall superior communication. Craig T. Minneapolis

Adrian kuczynski

ICCs various crews were great. Ryan and Jake kept us well aware of what was happening with the mitigation. The moving crew handled all the furniture with care. Erich kept us up on all the various steps. And even though it was only over the phone, Jaynelle was fantastic. Both the plumbing and kitchen cabinet company people made sure that things were repaired very well.

Stephanie Greene

Ive been calling around to find a reputable company to clean my carpets and was so impressed with ICC - and this was just over the phone! They explained their process and gave me a great quote. I will definitely be contacting them to clean my carpets when I close on my new home later this summer!

Stephanie Greene

Ive been calling around to find a reputable company to clean my carpets and was so impressed with ICC~ and this was just over the phone! They explained their process and gave me a great quote. I will definitely be contacting them to clean my carpets when I close on my new home later this summer.

Will Anderson

I have had excellent luck with ICC. As an insurance agent, it is very important to me that if I refer a client to them, they take great care of them. ICC DOES! There are very few companies that are as customer centric as they. I recommend you use them. Will Anderson

Julie Breheim

Chris was wonderful from the beginning of the project to the end. He listened to our needs and wants and was very patient with the whole job. I would definitely refer your company to my family and friends. Thanks for everything. It turned out beautifully.

Frank French

We experienced a recent fire loss, and the team at ICC responded in a prompt and always courteous manner. Their industry leading expertise throughout the remediation & restoration process, was evident and appreciated.

Jody Urbano

We had a devestasting house fire where the entire inside of our home. Tom and Brenda and the ICC crew came to our rescue. They not only put our home back together but helped us restore our family life

Mark Fuhr

We had moisture and structural damage to the front of our house. ICC worked with us and the insurance company to resolve and repair quickly. Cant be happier with the service and end result.

Patrick Ruggiero

ICC is a valuable asset to me in the property management Field. Their staff is friendly dependable and easily accommodates my needs.

jay feider

Great job! Quick response! Kept good records and pictures for insurance purposes. Thanks ICC Team

Jeremy Robertson

The service you provide is always outstanding. Thank you! I would recommend to all.

Brooke Mitchell

ICC is a great company! Friendly and prompt service! I would refer them to anyone!

Kim Slizak

I always enjoy ICCs professionalism and eagerness to help whenever I call them!

Thomas Stormont

Great job with service focused on the customers wishes. Highly recommend