Address: | 957 Woodcrest Executive Dr, Creve Coeur, MO 63141, USA |
Phone: | +1 314-310-0163 |
Site: | clubfitness.us |
Rating: | 2.7 |
Working: | 5AM–12AM 5AM–12AM 5AM–12AM 5AM–12AM 5AM–10PM 6AM–8PM 8AM–8PM |
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Kit Blanke
DO NOT SIGN UP WITH CLUB FITNESS EVER Update: I finally got around to canceling my membership. Although I was assured at signing that I could cancel via fax, email, or online, their website states you must go in-person, during specific hours, and meet with the manager. So I emailed my cancellation request to their customer service a month ago, no response still. In a final, desperate attempt not to be charged yet again, I attempted to remove my payment info. They FORBID you from even removing your card from the account!! You are forced to pay indefinitely, barring a song and they made up. This company needs to be put out of business. Previous: TL;DR - Overcrowded all the time, broken equipment, rude staff. If you can go to another gym, do it. So bad, Ive stopped going. Unfortunately, theres nothing around as convenient for me. Ive thought about making the trek to Golds up the way, but I plan to just cancel my membership. This place is stupidly overcrowded., all day, everyday, at every time of day. In fact, I should probably check to see if they are violating fire code. Weights, cardio, and locker room are so extremely overcrowded its sometimes difficult to move about. Youve got two free weight bench presses and two squat stations. And theyre almost never open. You feel like if the meatheads would just stop squatting there for 10 minutes between sets you might have a chance, but then you realize theres like 15 other people hovering around to get their full workout in. The dumbbell area is also frequently impossible to get to because there are people lining up in front of it two layers deep. You wind up doing curls in the middle of the walkway. Half the machines are broken, and weights are left all over the gym. Youre lucky to find the plates you need. If youre using the machines, good luck and youre taking your life into your own hands. Half the cardio machines are broken or sticking. I just want to come in with a can of WD-40. Often the safety mechanisms on the weight machines are broken. The cushions on the benches and seats are cracked and the plastic scratches you. The locker room is so small its hard to get changed. The bathroom smells like people are straight up peeing on the floor. Considering the toilets are often broken, that might not be an exaggeration. The doors and locks on the lockers themselves are often broken. Ive taken to leaving my keys and wallet locked in my car so they cant get stolen. The staff is rude and unhelpful. Dont bother asking them how to use an unfamiliar machine. They are only there to get overpaid as personal trainers. (Seriously, like 200 bucks for 3 sessions.) Often times, they just take equipment off the weight machine youre using so they can hurry through their PT session with some schmo. What they need to do, is find where their clients are coming from, and open another location. This gym needs to be twice the size it is with double the machines. If they had more, maybe less would break and go unrepaired for weeks.
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Scott Marie
Most treadmills dont completely work. They dont incline, the audio doesnt work, they just stop while running etc. Ive reported a few times in the past months and still not fixed. The weight plates in the back are not even garage sale quality. The rubber surrounding them is all picked off, ripped, and/or missing. The rubber mat on the leg press is hanging off the machine. Most of the bars look rusted, all of the weight collars for the bar bells are bent and not able to work. The machines in the back are so close together or to the wall, you cant get some of the weights off the rack. Weights are laying against a wall. Tricep ropes are faded and frayed. They have circuit training machines but for free weights - dirty, horrible quality, old, damaged, and needing replaced. The dressing room is so small and compact, it is not possible to have more than two people in a section at a time. They could use a couple more ceiling fans to keep the air circulating in the very front of the cardio/audio room and the back (free weight) room. Most of the staff at the front are polite. Dont get the blond in the morning, she is not a morning person or one that believes in customer service. I suggest 24 Hour fitness or even a Planet Fitness.
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Richie Abeyta
This place sucks. The staff is extremely rude. Equipment is so nasty you dont even want to touch it. The weights look like a Pitt bulls chew toys. The gym is crowded and to top it off there have been SEVERAL broken down machines every time I go. Be careful when you sign up bc in my friend and Is personnel experience the guy lied to us and said we could bring a friend anytime for free with the $20/month membership and that definitely was not the case. According to the ads I personally was under the impression it was 1 penny to sign up and that was it, well no they still charged me a 10 dollar fee and referred to it as something different than a "sign up" fee. I had a 5 dollar club bucks coupon to use when I signed up, bought a drink for less than 5 dollars and instead of crediting my account they just took the whole 5 and said they cant credit my account. This place is such a joke and I was personally looked straight at and lied to, then when I confronted the person who signed me up his "boss" I guess, in my personal experience I felt got extremly dominate and tried to intimidate me.
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Ambeer Rossi
I went to this Club Fitness with a friend who is member to try it out, when we walked in he told the girls behind the desk that he brought a guest and wanted to know if I needed a guest pass or what. She rolled her eyes and said I would have to pay $10.00, which was ok, but then I noticed a sign that said Free 2 week trial, so i asked her if I could just do that instead, sighed and literally tossed me something to fill out, I had to ask for a pen, when she rolled her eyes again, I promptly requested the manager. Spoke to manager who was very apologetic and did offer me a free month, which I turned down because who wants to have to deal with those types of girls everytime they go there? While they were very cute young girls, which Im sure is why they were hired, they have NO cusotmer service skills at all. My friend who has a membership was so embarassed that I was treated that way he found a different location further away but states that the extra 5 mile drive is worth it.
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megan bressler
Creve Couer location. The group class I took was too distracting to even get a good workout, people just dart in and lay their steps anywhere, pointing every different direction, there were no clear paths to walk through. No direction from staff. It was awful. Childcare is BAD, they had the door propped open with a toy! Why, you ask? Because it was so hot in there the kids were going to pass out, and it was May! Only 85 degrees out.... wonder what its like there in the summer!? Also looked like 25 kids with only 2 adults... not good. Supervision of kids was not adequate. Also, BEWARE of their contracts, what they "say" to get you to sign up is not necessarily true... bad bad bad. Just look up at the reviews and how the 1 star category blows the other ones away! Save yourself!