Extra Space Storage

11845 W Florissant Ave, Florissant, MO 63033, USA

Address:	11845 W Florissant Ave, Florissant, MO 63033, USA
Phone:	+1 314-831-1277
Site:	extraspace.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed

Location

Photos 47

Reviews 24

Ingrid Johnson

Today I met with Lee Sesson to discuss my storage needs. Lee did a great job educating me on my storage options, insurance, and he provided information on the breakdown of charges. Lee provided excellent customer service and he was very patient. I was very impressed because he went over many details, such as: pointing out where the carts are located, explaining how to use the sensors to manage the lighting and doors, educating me on which door would be most beneficial to get to my unit, explaining the benefits of climate control verses non climate control, providing the office hours and the hours that are available to access the units, providing lock options, and providing me with the option to walk or ride on the cart. Overall, my first experience with Lee and Extra Space Storage was great. Based on my interaction with this company, I would recommend it to others.

Jodie Keys

We were in need of a storage unit. We came into your place to inquire and was immediately greeted by a smile and said Ill be right with you. She was very professional and friendly. She was knowledgeable asked what we needed immediately took us to look at units we found one right away she explain how everything worked did paperwork. Moving is never fun and can be frustrating she made our day a little bit easier. So I want to say thank you for the great service that you gave to myself and Anthony Coleman.

K Artis

My experience at this storage facility was awesome. The whole process was smooth and efficient. When I came in, I worked with Jennifer and she made every effort to save me money by offering me the best options to fit my budget. Moving can be very stressful but I thank Jennifer for making this part of my moving process hassle free. I will be going to this location for any of my storage needs in the future. Thank you Extra Space Storage!

L. Vices

Jennifer was amazing, very attentive and friendly. She was very professional and helpful with helping me decide the perfect size unit for my move in process. After a hectic day with movers she left me feeling like I had made the right choice. I would absolutely refer this facility to family and friends, this was one of the most pleasant customer service experiences Ive had in a while. Thank you!

Sandra Norman

I always receive excellent service from all of the employees, especially Cherylyn. She is very helpful and takes her time to make sure the customer is satisfied. She didnt make me feel rushed and took time to answer all my questions and help me get my account on a pay schedule that worked best for me. I would definitely recommend this location.

Ashley Nettles

Jen was the best! I was going to go to public storage and I went to extra storage she gave me a very good deal and I got a bigger unit for half the price I would have paid at public storage! If your looking for a storage facility I recommend this company and working with Jennifer shes awesome!!!!!!! Ps she also has candy for kidos lol

M DAVIS

WENT IN TODAY WITH A FRIEND AND WAS GREATED PROPERTLY AND PROFESIONAL MANNER I LIKED CHERYLYN SHE WAS VERY NICE HELPFUL AND FRIENDLY. SHE SHOWED HER THE BOXS THAT SHE MIGHT NEED FOR HER MOVE AND SHE HERSELF COULDNT BE ANYMORE PLEASED WITH HER CUSTOMER SERVICE AND PERFORMANCE. IF EVER NEEDED I WILL BE COMING HERE .....

Justt Alexx

Stopped in yesterday, spoke to Steve in an effort to reserve a storage unit for a friend, who had limited time. Steve was kind, patient, efficient, and had everything prepared when DB walked in. Excellent job Steve, a pleasure doing business with you! Im sure this will not be the last time I refer your location.

7ly Yahwehs

Jen is excellent at what she does. Her customer service skills are impeccable, she seems to genuinely like what she does and it showed to me in the way she carries herself and she definitely made me feel welcome and because of her professionalism and kind spirit I will recommend your business to my associates.

Larry Welch

I highly recommend the use of this facility, the staff was very helpful-knowledgeable-caring & understanding to the specifics of my needs & unit space along with assisting me further with GREAT CUSTOMER SERVICE throughout my storage stay at the location!!.. Thanks Cherlynn & George for all that youve done

Michele Y Wright

Great customer service, well maintained grounds and units. I enjoy the safety measures in place to protect my belongings. I particularly appreciate management wanting to insure customer satisfaction. I would recommend Extra Space Storage to my family, colleagues and friends. Michele Y Wright

Ryan Dundas

I have stored with Extra Space in New York and received the same great level of customer service here in St. Louis. The site manager Gregory Thomas was very helpful, answered all my questions and made me feel at ease. Would highly recommend this location and Extra Space Storage.

Carolyn Sherrell

Had the most pleasant experience at t this location. I had the pleasure to be helped by a lady named Sherilyn. She was so helpful and informative! This is my second go round with this storage place. I wouldnt put my things anywhere else. Safe and convenient!

Aisha Taylor

Ive always rented from this location because the staff is exceptional. Ive never had any issues with cleanliness. I always feel very safe when on the property no matter the time of night or day. They also always have very reasonable online offers.

Larry Jewell

The experience was painless. The facility was clean every time I visited. Staff was pleasant, professional and polite. No problems getting in and out, and there were always dollys available for use. I would happily do business with them again.

Love Life

My experience was wonderful! Mrs. Wheeldon was very welcoming and professional. Her customer service was the best I have ever had in a long time. I wasnt in a great mood when I arrived, but she put a smile on my face and made my day better.

harold jones

Jen was very professional. She walked me thru the facility. She gave me a visual on the storage that I wanted. She also recommened a larger storage to me based the size description of my items. I was very pleased by her professionalism.

Sherrel Townsend

Jennifer was amazing! So professional and friendly. She gave excellent customer service. She was able to save me money! Very clean and safe storage. If I ever need storage and I will definitely call Jenn. I highly recommend Jennifer!

Tyana Patrick

My experience was awesome.....A guy working explained everything and answered all if my questions...questions he couldnt answer, he gave me numbers to the correct person to contact.....took a tour an.... Overall...impressed

Ba Ta

Clean.Excellent customer service. Great manager. Very helpful by referring good moving company. Friendly.I felt safe going to storage in evening alone I was literally living out of my suitcase until I found a house. Barbara

Jay Obmerga

Jennifer was great in aiding me regarding my new storage unit. She explained the differences in the options that I had. I was more than satisfied with what she recommended in what would work best for me. She was awesome

Christopher Smith

Manager Henry Pulido and Assistant Manager Sam Wynn keep this location running like a"well-oiled" machine. Whatever you need, just ask, and they will be there to support your every need. KEEP UP THE GOOD WORK GUYS!

Anonymous User

Nice storage unit. Seems new. Climate control. I feel like my storage unit is safe at this facility. Some interior units are not very accessible. Reasonably priced although there was a recent increase in rent.

Stephen Moore

Really friendly and helpful staff members who are willing to help in anyway. Indoor spaces are clean and clear and very easy to get into and move around in. Surprising amount of space even in small units.