Capello Salon & Day Spa
| Address: | 220 Franklin St, Buffalo, NY 14202, USA |
| Phone: | +1 716-852-5600 |
| Site: | capello2.com |
| Rating: | 3.9 |
Location
Photos 42
Reviews 17
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Norma Rivera
Capello salon on Franklin Street Buffalo New York was the best experience, it was my first time at this location with Capello Salon. After I had went to capellos salon on Transit Road in the Delaware hotel and was given a very bad experience, the staff at the capello salon in the Delaware hotel did not give me a good experience. When I made the appointment a few days ago they did not advise me of what I would prefer to have a male or female for my massage. So when the massage therapist came it was a male. I asked if I can have a female instead I was told that no other staff was available. My experience with this location was very poorly. I looked for another location and found the downtown location which was a very helpful very welcoming experience, my experience at this location was amazing the staff was great and the owner/ manager Lisa was amazing and she gave me the best and made up for what the other location did to me.
CH
Christa DiFiglia
I took my mother here as a treat, we finished about 5 minutes ago and I was inclined to write a review to set the record straight. Ive read some negative reviews on this place but it is absolutely amazing! We both got massages, manis and pedis. Not only were they very affordable, but the staff was extremely professional and so kind. Trent was our masseuse and Katie-Lynn was our manicurist. They were both perfect ! Trent was funny, attentative and made you feel comfortable. Katie-Lynn was such a sweetheart, easy to talk to and she made it very relaxing for us.. They both did. I would definitely recommend this place and we will most DEFINITELY be coming back. Thank you guys for the great service !!
BR
Brett Doster
Bought my girlfriend a gift certificate here, she wanted to get her hair died a deep purple. She told this to the staff on the phone when making an appointment, but when she arrived for the appointment was told they dont carry vibrant colors. The gentlemen said he could get it close-turns out close was a fuscia like pink. Thats not close to a deep purple. He also did not bleach her hair prior to putting in the dye (she is a brunette) and only put the color over some blonde highlights. Nowhere near worth a premium price of $200.
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Anonymous User
I have had an issue that I have been trying to speak to the manager about and she refuses to pick up the phone. They always ask if they can take a message but she never calls back. Im not sure who in their right mind put this woman in charge but they clearly dont care about their business. I will be cancelling my bridal party and taking them else where!
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Anonymous User
This is the second time that my highlights dont fully cover my roots and dye wasnt put throughout my hair! Also, had to pay to have my hair dried! Front desk staff is extreamly rude and unhelpful. There are many other salons in Buffalo - and I wouldnt suggest getting your hair ruined at Capellos!!
JE
Jennifer B
Simply the best. Lisa & her crew are the consummate professionals. Ive been coming to Capellos since they were in the Hyatt many years ago, and now most of my friends, coworkers, and family all come here! Cant beat the combination of service, quality, and pleasant staff.
JO
Joseph Zwack
Beautiful salon with lots of character and a friendly staff!! The employees are very professional and knowledgeable. I get my pedicures and haircut here and have always had a great experience. Definitely would refer others to visit for salon and spa services!
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Tim Waziak
What an incredible experience in the heart of downtown! The salon is a beautiful space that is incredibly welcoming. It rivals any major salon in any major city. Definitely a place to go and be pampered. Treat yourself to a great experience.
GA
Gabriela petrucci
Walking in I was amazed at how clean and professional the staff was! Very friendly and a great atmosphere! Love how the salon is decorated and how the pedicure station is in a different room
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Elisa Rodriguez
You will not be disappointed! Masters at hair color and great hair in general! Ive been a client for many years and am never disappointed!!! Beautiful salon in the heart of downtown.
JO
Joyce Krieger
Capello Salon on Franklin is amazing. Great staff, beautiful salon, and convenient private gated parking area! Best place in town! Highly recommend it.
ST
Steve Roney
Beautiful salon with talented stylists . I would recommend this place to everyone!
KI
Kim willer
Amazing owner and stylist! Beautiful new location in the heart of Buffalo.
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rebecca bish
Clean! Heather is awesome manicurist! Will go back in the future!!
AN
Anna Marie Sinatra
Friendly and helpful! Love my new do! :-)
SU
Susan Ward
I enjoy using their services.
MA
Mariah Lynn
They were very disrespectful
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