Synergy Fitness Club - Massapequa

5300 Sunrise Hwy, Massapequa Park, NY 11762, USA

Address:	5300 Sunrise Hwy, Massapequa Park, NY 11762, USA
Phone:	+1 516-541-4400
Site:	massapequasynergy.com
Rating:	3.5
Working:	5AM–12AM 5AM–12AM 5AM–12AM 5AM–12AM 5AM–11PM 7AM–8PM 7AM–8PM

Location

Photos 8

Reviews 9

M Lara

My wife and I mistakenly joined Synergy Fitness of Massapequa, NY on Saturday Feb. 23rd, 2013. We were offered a discount if we joined that day. So we decided that we would try it out and we signed the contract with the understanding that we had three business days to cancel without penalty and with a full refund (per the fine print). We paid our first months membership dues and went on our merry way. That night we started having second thoughts about joining after talking to some friends about their experiences at the gym. The following day we decided to back out of the membership, so I called up that day, Feb. 24th, 2013, and was told that they couldnt do a cancellation on a Sunday because no manager was available to authorize the cancellation, and was told to call back on Monday the 25th. I called at 4pm on Monday the 25th of Feb. only to find out that the manager that can help me was only on duty from 5am - 2pm, and that I should call back the next day. So I come in on Tuesday the 26th of Feb. 2013 at 9am and speak to a manager by the name of Chris, whom I explain the situation to and whom was very nice understanding. Chris tells me, "awe I wish you wouldve come a little earlier cause the girl just picked up all of the new contracts at eight oclock." He then proceeds to ask for my number so that he can call me after he gets in touch with that person, to let me know what happened. I received a call from Chris later that afternoon around 1:30pm explaining that its been taken care of and that the cancellation went through. He says that I should see the full credit by the weekend. The weekend comes and goes with no credit, so I come back to the gym the following week and speak to the girl at the front desk who proceeds to tell me that credits usually dont go through until the end of each month and that I may have just missed that cutoff. I tell her that Chris told me that I should see the credit on my account by that weekend, to which she replies "well, I dont know why he would say that but hes no longer with us." She recommends that I wait until the end of the following month. So I ask her if our memberships are in fact cancelled in their system. She checks her screen and actually showed me our names/membership #s on the screen with the word CANCELLED next to them with the date shown as Feb. 25th.. So, being satisfied with the fact that our memberships had been cancelled, I left. I waited the recommended month, receive my credit card statement and see that although no new charge had been applied, no credit had been issued either. So, I decide to cease my attempts to handle this directly with the gym and call up my credit card company to contest the charges. They said that they would give us a temporary credit while they investigate the charges and contact the gym. It is now May 16th, 2013 and my credit card company tells me that they have not heard from the gym either way. Whether to validate or contest the cancellations. So, to make a long story.... longer. This fitness clubs management and financial departments leave much to be desired, and I wouldnt recommend them to ANYONE!

Lori Sieber

working out here is like working out in a steam room. it seems as if the air conditioning is never on. I know that when you lift weights it shouldnt be cold, but seriously in the summer its 76 degrees in the place. the equipment is old and frequently broken. there is no area for floor work or to do lunges, you just do amongst all the equipment. there is a class room one can use when classes are not in session.. there is a small room next to the spin room where they just moved some free weights and mats, but it is frequently used by weigh lifters so not conducive to floor work either. looking for a new gym that is cleaner and is better maintained.

Jason Guzman

First of all working out on a second floor level, is just what makes this gym kinda interesting and you feel in command by the element! I worked out in the gym and there are many unique little equipment devices to try out! The bathroom area is clean but the locker room doesnt feel safe as there were some broken lockers. Other than that there are ongoing classes and there are fitness drinks to buy here! I would recommend this gym cause it does ring in synergy. Just dont be too judgmental on yourself or youll feel like your mighty judge on the podium, instead of a synergistic person who got there workout in.

A H

This location is a great facility, always clean in the ladies room and around the weight and cardio areas. The setup is perfect, place seems huge based on the layout. The only thing is they sometimes dont replace soap in the ladies room. But they do provide towels so if thats the only problem I see then Ill bring my own soap if needed. Great gym for serious lifters. Has a smith machine, two squat racks and plenty of other accessory machines to fulfill any workout you need.

Eddie Nieto

I have been coming to the gym for two years. The owner is always personally involved to make sure we get excaly what we paid for. The gym is keep clean by staff and there always on the move. Everyone is curtious and anxious to help in any way. Everyone is always encouraging and I would even think if going anywhere else. Ive since purchased yearly membership for my wife and daughter. The gym is like a family everyone looks out for each other

Anonymous User

Poorly run and never clean. Took almost one year to fix a ceiling leak that made it impossible to use the cardio machines. I have been regularly attending gyms for 20 years and this is clearly the worst effort. When the new gym opens in the mall next year I will join it as many others have already joined in advance. Bigger, cleaner, and nicer for the same price. No contest.

dan gervasio

Great gym. The trainers, the staff, the owner are all awesome. I left this gym when i moved away and rejoined when i moved back into the area and never had a problem with terminating or reacctivating my membership. Well maintained and unbelievable classes!!!

photographermike

Pretty nice have very tasty protein shakes has a variety of flavors. also have water etc nice equipment clean. opens around 5 5:30 am closes late has music playing has TV around the whole gym tvs on treadmills and lots more. great personal trainers

Anonymous User

My favortie gym, its cheap, not to packed, great parking, great customer service as well!!