Address: | 86 Bridge St, Newburgh, NY 12550, USA |
Phone: | +1 845-565-6660 |
Site: | artandjohnsauto.com |
Rating: | 4.1 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed |
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Nicholas Graham
Art & Johns of 86 Bridge St., Newburgh, NY All I can say is Deceptive deceptive deceptive. I purchased a 2002 Ford Ranger from Art & Johns. At the time it was listed on eBay for sale as a "11 years young "Brand New Truck"" They listed it had such features as a CD Player, cruise control, and tires with 75% life on them. It was listed as 1 owner, and garage kept. I bid on the vehicle as though it had such features. Upon winning the truck auction, I was asked for information to complete registration paperwork. I was charged a $100 doc fee for said paperwork. I drove 4.5 hours to go pickup truck on scheduled day. When I arrived, Joe, the salesman, told me the truck was there and good to go. When he handed me paperwork, I was somewhat confused as the "1 owner" truck had 4 transfer papers attatched to it. The truck was not registered in my name and there was no temporary tag as Ive received at EVERY other legitimate car dealer Ive dealt with. When I asked about this he stated they werent registering the vehicle it was my problem to deal with and was advised to move my tag from car that dropped me off onto the back of the vehicle I was picking up. He even was nice enough to provide the tool to do this illegal act. Upon arriving at my home state of Maryland I proceeded to try and register the said vehicle. I was informed by the MVA (DMV) that the seller actually didnt own the vehicle, but 3 transfers back the paperwork was screwed up and that I couldnt register or own the vehicle when it was owned by Dartmouth College Trust Still. I was informed that the dealer should never have sold a truck they didnt own. I then contacted my salesman who said he could make it right by calling the auto auction he purchased it through. I trusted this to be true, and went ahead and began the other process needed to register, such as inspection. Since the truck had been inspected in New York as the dealer had touted, I was under the impression it would pass inspection, but upon inspection, the whole suspension required almost $2050 worth of work to be done. The dealer not liking the price offered to fix it (at my cost of bringing back and my time, not to mention driving illegally for 8 hours+ if I did bring back). I didnt want to go up to NY to have fixed because if there was a problem later it would be back to NY again and again. I got 2 local estimates (from national chains) and offered to cover $700 (tires) of the expenses if they would fix the other $1350 (suspension). I was told that he could do the work for "couple hundred dollars" and that he was within his rights to not do ANYthing. He then offered $500 to settle (still dont have). Reluctantly I agreed because I know as well as anyone else that to recover $2000 in court (whether you are right or wrong) costs money. I knew that the process would be more expensive than to just take the hit and fix the vehicle. He then told me the auction house had straightened out the paperwork and would overnight the paperwork to get it legal. That was a Friday, and he said expect to get it in the mail Monday. Here it is Tuesday, and no paperwork. I have been paying insurance and paid for a vehicle I can not drive. They lied about features and options, they lied about registering the vehicle, they are not honest and will rip you off. I cant say this enough. BUYER BEWARE!!!! All statements are accurate and I have documentation to back these statements up. This is not liable as they are accurate. If you want proff, ask me and I will provide it.
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joe vousden
In regards to "Nicholas Grahams" review, I would like to inform you, his real name is Brian Graham. I was personally involved in this transaction with "Brian". Mr. Graham bought the truck off of me in early February 2013. The vehicle was a 2002 Ford Ranger with 22k miles on the odometer. Relatively unused and in excellent condition. He arrived with no temporary transport plate ( as NY does not issue them) and he, not I took a plate off his transport vehicle and placed it on the truck. He left and I called him 4 hrs later to see if he made it home. He stated the truck ran beautifully and wrote a feed back on Ebay and stated: Truck was everything advertised :) Love it. Thank you for the easy transaction. Member id nickguitarguy ( Feedback Score Of 378) Feb-26-13 06:28 Mr. Graham then contacted me in early March that he wanted me to pay for ball joints that needed replacement. Even though the vehicle was sold "as is" I agreed to repair the vehicle. Mr. Graham didnt want to make the return trip and said he would have it done by him for a cost of 1350.00.I said if he did not want us to fix it, we could not pay what he was asking since it is normally a 500.00+- cost and I would compensate him. He accepted the payment, then deliberately and maliscously started on a smear campaign of misrepresenting the facts. I find it extremely troubling when someone can do this, and it needed to be responded to.Everyone knows Art and Johns Auto Repair has a reputation second to none in the area. Mr. Graham has continued to misrepresent the transaction, that he willingly accepted the settlement payment and agreed on acceptance this was settled.
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Frank Simmons
I was in an accident and was recommended by the local dealer to bring my car to this body shop. The insurance company payed for 6 days of rental but the shop had my car for 3 weeks and cost me 400 dollars. After 3 weeks they told me to pick my car up at 3 pm. When I got there they made me sit there and wait till 6 pm. On the way home I was pulled over because my lights were not working. I called the shop and spoke to John the owner and got nowhere. They are very unorganized and it appears that the owner has no clue. I decided to take my vehicle to another shop to repair the lights. Stressful experience.
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Allison C
I was in the area for the weekend & had an incident with side mirror. My friends googled the closest shop so we took a ride. The gentleman was so friendly and professional. I explained to him that I was from out of town and was nervous to drive back to NYC the way my mirror was. He told me that I needed a whole new mirror and it would have to be ordered. He then adjusted my mirror and taped it so I could get home safely without a problem. When I went to pay him for his time, he declined and said it was his pleasure. Thank you so much for your kind assistance!
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Anonymous User
As a female, I HATE having to have work done on a my car- every body shop or repair shop owner/mechanic is male and it seems they think "Oh a girl, let me rip her off." HOWEVER, at this shop I didnt get that AT ALL. They do awesome work at very fair prices, and quickly. I would absolutely go back (although I hope I wont have to!), and I recommend them to everyone.