CPR Cell Phone Repair Wappingers Falls

1555 U.S. 9 Suite 2, Wappingers Falls, NY 12590, USA

Address:	1555 U.S. 9 Suite 2, Wappingers Falls, NY 12590, USA
Phone:	+1 845-296-1047
Site:	cellphonerepair.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM Closed

Location

Photos 22

Reviews 16

Jeff Miller

Worst experience with a small business ever! I brought my HTC One M8 there for a screen replacement based on a friends recommendation. The only reason I didnt do it myself is because I knew this phone was particularly difficult, best left to the pros. They assured me they could handle it, but it required more time hence the $200 price. Bottom line-the phone was out of commission for almost 2 months because they broke other things in the process. I finally pulled the plug and now have had to buy another phone. They said they would fix it, but felt I should be ok with them taking as long as they needed. They did refund the money I paid for the screen, but...It was returned to me with a non-functional microphone and ear speaker. The very short version: On the day I was supposed to pick it up they let me know they broke something and needed to order parts. They gave me a “loaner” that turned out to not work. I borrowed a phone from a friend and activated that in the meantime. About 10 days later they gave it to me stating it was fixed and all fine. The screen replacement was poorly done, it was no longer flush with the surrounding trim, but a very noticeable lip now existed, and not even. The GPS, microphone, and ear speaker no longer worked. Thats when it went back to them again. I had to chase them for information every time. You would think in this situation they would give periodic updates. We filed a complaint with CPRs headquarters, but they were useless as well. I will try to post this review on their site, but as others have stated it most likely wont show up there as they only post the most positive ones. Beware! Look at their reviews from their other stores as well. Im guessing the “techs” are of questionable skill. Update, they posted my review on their site, but turned it into 5 stars, theyll probably pull it soon. The 5 star must be automated-shady! Update 2-yep, they pulled my review-at least I took a screen shot while it was up.

Linda P

I tried to post this review on their website several times, but if you notice they only post 5 star ratings. They is is not an honest system at all. I had my screen replaced on my iPhone 5 by CPR about a month ago. Within 2 weeks, the screen cracked just by touching it. I didnt drop it; I didnt slam it. I did nothing but touch it. The screen that was replaced was either defective or of very poor quality. It certainly was not up to par as the original screen. I do not recommend CPR because they would not honor my request to replace the screen they just replaced. They just assume it cracked. Very disappointed.

Excellent customer service. Friendly, professional, efficient and super fast service. The screen on my mega cracked, initially I had it fixed at a kiosk at the mall. Total waste of money, it cracked again and it was not even installed properly. WELL THANK GOODNESS FOR CPR!!! I came in to CPR to get my mega screen fixed. The order placed, received and fixed in just 24 hours. Phone looks and works just like new! no comparison.. CPR is the place to get your phone fixed!

Patricia

On the two occasions Ive been in, CPR team members have given outstanding service and honest answers. I highly recommend, and make the drive from Montgomery because I trust them. The people here care about the customers, and are not out to swindle you for money. They have given me great DIY advice for my laptop issue, and also had the perfect case for my iPhone. The shop is immaculately clean, and they also offer a military discount with proper ID.

David Albert

This was one of the easiest and most pleasant transactions Ive had with a repair center. KUDOs to CPR and Andrew Helpern. If you were actually a cellular service provider, I would be switching to you, even it cost me a few extra dollars. Cant even begin to tell you how nasty and abrupt myt local Sprint Store was. All they wanted was another $650 for a new M8 or contract me for two years.

Alyssa Haynes

Absolutely ridiculous pricing. Walked in to get a small repair done for my galaxy s7 edge and the price to fix it was half the price of a brand new phone. Mind you the crack was in the top corner probably smaller than most phones theyve seen. Oh and I walked in to ask how much it would be and they guy didnt even know he had to ask someone else. Awful service and ridiculous pricing.

Hunter Fauci

Was directed from a co-worker to come here. And I must say I am completely satisfied with the work they did on my cracked rear lens on my iPhone6S+. They said around 45 mins but they were done in under 30 minutes. Would definitely come back, best repair place in the Hudson Valley. Prices were reasonable also on used phones and cases as well.

Lorrie Maupin

I dealt with Sal from CPR tonight. He was able to fix the screen on my phone in just about an hour and a half! I am very impressed with his professionalism and the overall quality of service that I received. Both Sal and Alyssa, who helped me at the counter, were friendly and courteous. I highly recommend CPR for any cell or computer needs.

John Laluz

Spent almost 400$ to repair my cell and iPad, both screens were loose and before I could bring it back my iPad cracked just from picking it up because the screen didnt sit flush, also home button sticks every time I touch it.. Never again.. Paid top dollar to have it done right and received the worst repair I have ever seen

eeimaso5o111

Terrible , I went there to get my screen fixed and they broke my front camera and now my phone glitches uncontrollably sometimes. Im saving up to buy a whole new phone now. I wouldnt recommend coming here to anyone. The only good part is that they only charged me $50 for their "services"

Cody Stecher

Was told by a friend to check out the store before heading to Apple to get it fixed. Walked in around 2:00pm and the staff were pleasant and helpful, their prices were reasonable and I left with a phone that was like new at 3:00pm! The phone had a broken display and it was unusable.

Ryan Maraio

My screen wasnt working and I thought that I had to pay so much to get it fixed yet again. Sal diagnosed my phone and it turned out that the connection was just loose and It was a quick and easy fix. Extremely helpful and quick service. Thumbs up!!!

Stefan Benkowski

Replaced my iPhone screen. Color was funky. Started peeling away just weeks later. I didnt have a chance to do anything about that and the screen just cracked in my pocket with nothing in it. Terrible product. They wont fix the situation obviously

Francine Mastrantuono

Brought my daughters phone in to CPR, Phone wouldnt turn on at all. Sal had it up and running in about 2hrs. Now I have a happy teenager again. Excellent service, we were very happy with the whole process. Prices are very reasonable too.

Mark Norman

I thought my cell phone was going to have to be replaced. But the friendly staff at CPR Wappingers repaired the on/off switch and had it back to me the next day. It was a simple repair but I would not have been able to do it myself.

Gloria Work Goverman

Very pleased with their service. Friendly and they do exactly what they say they will and it costs exactly what they said it would. Although I hope to never need them again, its quite a relief to know that theyre there if I do.