U-Haul Moving & Storage of Boone
| Address: | 849 North Carolina Hwy 105 Bypass, Boone, NC 28607, USA |
| Phone: | +1 828-297-1723 |
| Site: | uhaul.com |
| Rating: | 3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 7
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Rhonda Chesson
Holy Cow . . . this is a long rant so the gist of it is save yourself the hassle and go see Atul at the Quick Serve down the hill for your U-Haul truck and trailer rentals. Now for the rant: My son called this location to rent a storage unit for his college stuff – special deal of rent a truck or trailer and get one month free storage. He talked with two different employees before he finally acquired a reservation for a storage unit and trailer – he was told the deal was that the trailer had to be returned to a different location. No problem. My husband and I arrived to pick up the trailer and get the keys for the storage unit to be told by the third (and rather grumpy) employee that there were "no notes" on a free months storage unit rental under my son’s reservation. He did, however, inform us that we had to rent the trailer from a different U-Haul location and return it to the location of our storage unit for the free month. Okayyyyy, different story but we’ll play along because we really wanted the free month’s rental. Frustrated but resolved we hiked down the road to the Quick Serve to rent our U-Haul trailer. Atul was at the top of his customer service game and got on the phone with corporate to make sure we were all square with the rules of this free month special (which is not so special anymore). Atul found out that yes, indeed we had to rent the trailer in one location and return it to the location where the storage unit was located. Great, we are all on the same page now and we left with our trailer. When we returned to this location to get the keys for our storage unit and return the trailer, we were told by the fourth different employee that no, we could not return the trailer to them because "it was a big deal for them to take a trailer from another U-Haul location" and sent us back down to the Quick Serve to drop off the trailer. Atul at the Quick Serve U-Haul was speechless. Despite the dramalamalama, mis-information and snarky employees at this location, we THINK we are getting a months free storage rental. Ill keep you posted if my bill reflects anything differently.
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RosaMaria Gomez
Their customer service rep was very nice and she was pleasant to talk to and thats it. The man at the desk was snarky, rude, and condescending. After making a reservation way ahead of time and confirming that I would not be there the date of my reservation and wanted to pay ahead of time I was screwed over. I realize that their policy is that they do not charge you for the unit until you show up but seeing as I would be out of town I had told them to just charge me because I was absolutely sure I needed that unit and I was told that they could do that by the rep. Well I get a receipt and all and then come to find out when we go to move our stuff into the unit they cancelled it without warning or notice. When we talked to the front desk associate he refused to help us smiling the entire time and making smart remarks about how we shouldve been there. To clarify we just wanted to see if we could get another unit and did not go in complaining about the cancellation. Well now thanks to that man Uhaul has lost a lot if customers because we found a local storage place owned by a sweet local lady and we are sending tons of customers her way. Thanks for nothing Uhaul of Boone and that man lost you $200+.
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Laura Smalling
Thankfully our truck was available at the day and time we reserved it for. However, they failed to make the reservation for the four days we needed (only made it two). Then, the owner, who checked us in and gave us the truck, wouldnt correct the reservation in the system and made us call the 800 service number instead. Additionally, the card I used to make the reservation, not the card I physically inserted into the card reader at the uhaul store in Boone, was charged for the rental fee. It doesnt end there. We were charged an additional $100 for extending our reservation two days. And, when my husband dropped off the truck in Raleigh, the lady he spoke with at the Raleigh store said our truck should have never been used for a one-way trip. It was old and had too high of mileage. Ive filed a formal complaint, followed up with the western NC corporate office, and am waiting for a response.
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Brian Wilson
Horrible customer service. I never wrote these but wow. I talked to a woman about getting a U-Box delivered. She provided me with a date that worked so I booked it. Only to find out a month later that the box couldnt be delivered on that day and in fact the earliest possible date was 12 days after the reservation and too late to work for me. I then went in person to talk to someone who said they cant deliver them but I can pick them up and store them in boone. I went with that option, well I had to find out from the confirmation email an hour later that I had to go to Charlotte to pick up the U-Box. Because of this delay all of the storage facilities in town are full, I may have been able to get one a month or two ago when I made the original reservation with U-Haul. Now Im forced to get a trailer to bring my stuff to a storage facility in my hometown 3 hours away.
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Alex Sturla
0/5 stars...I almost never post a review, but I had to today after what just happened. The pretentious smirk Don had on his face earlier today was like he was looking down on me for some reason. I didnt think anything of it until he denied my business even tho I had a reservation made! There is something wrong here... this place is not friendly, in fact, kinda the opposite. Maybe its just Don but he seemed like he didnt want to help me from the moment I walked in this place. Most unprofessional Uhaul service if u can even call it a service. Don ruined my time, day, and the worst part of it all he was smirking down on me the whole time grinning until he could tell me that my storage space was given to someone else...
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Lindsay Deyton
I just got off the phone with the most unprofessional customer representative I have ever heard. I am completely disgusted with the customer service that I was provided with by a very rude woman. I told her I was looking for a storage unit in Boone and after she got done taking all of my information she told me that there was none available and then said that she will sign me up for a storage unit in a totally different state and tried taking my credit card number. After I told her I wasnt interested in a storage unit all the way in Tennessee she hung up on me. SO RUDE. I would never give them my business!!!
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Kelsey Goddard
What people do not understand is that this is the busiest time in the year to move. College kids renting trucks/trailers and reserving storage units MONTHS in advance. If they do not answer the phone it is because they are extremly busy and it is also rude to answer the phone if there is a customer in the store. If no one is able to answer at the Boone location, the phone automatically transfers to the regional office based out of Phoenix Arizona. High praise to this type of customer service, it is very difficult to deal with people that are moving, especially when emotions are raging.