CertaPro Painters of Cary/Apex, NC

207 James Jackson Ave, Cary, NC 27513, USA

Address:	207 James Jackson Ave, Cary, NC 27513, USA
Phone:	+1 919-422-0595
Site:	cary-apex.certapro.com
Rating:	3.3
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM

Location

Photos 100

Reviews 5

Frank Nelms

If I could give them less than 1 star I would. The whole process with them was very frustrating, from the general lack of communication from our project manager who did not contact us until they were almost done, to errors that were made during the painting of our home and had to be corrected not once but twice. At the estimate we explained that our contractor was still going to be doing some drywall work and we would need some holes patched and painted. We were told that would be no problem. We told them not to paint the ceilings where the work was going to be done until after our contractor was done. They went ahead and painted the ceiling before the work was done and then refused to patch and paint the drywall after the contractor was done without an additional charge, resulting in us having to hire someone else to come and patch the holes and paint the drywall repair because they tried to claim the work wasnt in the contract, even though the person they sent for the estimate agreed to it. The company rushed to get started on the job, the crew they sent did pretty good work but we were frustrated at repeatedly having to tell them to not put open cans of paint on our new quartz counter tops or in our new stainless steel sink. In addition, we had to ask them multiple times to please cover the new counter tops. Two of our bathrooms were painted the wrong color and had to be corrected, and when one of them was corrected they made several mistakes that they had to come back out and fix again. In addition, we were supposed to have been given a sheet to write down the colors of all the paint for the different rooms. This never happened, and is likely the cause of much of the confusion. They tried to claim they had emails with the paint colors but given they painted rooms the wrong color, emails were apparently not adequate We were also told after we agreed to the estimate that a project manager would be contacting us to keep us informed or the progress on the job and be our point of contact. We were never contacted by a single project manager and we had to keep trying to get in touch with the person who gave us the estimate, which proved to be very difficult. It was not until we escalated our issues to the owner that we ever heard from the project manager and didnt meet him in person until he and the owner came to inspect the mistakes their crews made. Each time a new crew came out to fix the mistakes from the previous crew, they would arrive with no instructions on what it was they were supposed to be doing, even though we were told they had been informed. My wife would then have to take time away from her job to walk them through everything. We also had issues with last minute notices that painters would be delayed or not showing up. This is very frustrating when you are moving your work schedule around and boarding your dog to accommodate them being in the house. We had our contractor take a look at the work in our master bathroom and mark where the mistakes were and he was shocked at what he saw: -There was paint on the new quartz counter top and backsplash -The top of the window trim still had the original wrong color paint streaked on it -The painters painted the newly installed grout along the edge of our new shower, rather than creating an edge to protect the grout and only paint the wall. Their solution for this was to just caulk all the grout around the edge and paint it. They should have removed the paint from the grout -We had new shadowbox recessed wall panels built, and the painters failed to caulk and paint them, they simply made an amateur effort at painting them -One whole section of trim was not painted at all -You could still see sections of the old wrong wall paint color on the ceiling after they corrected the wall color The company also attempted to invoice us before they had completed all of the agreed upon work, a payment I refused to authorize until the work was complete. Needless to say, should we have any painting needs in the future we will be looking elsewhere.

Terry Hamlin

DO NOT HIRE. Working with CertaPro Painters of Cary/Apex was a frustrating experience. Getting an estimate was easy but most everything after that was very difficult. Trying to communicate with the company was next to impossible. They almost never answer their phone. We were starting to wonder if they had gone out of business. The painters were friendly and hard working but they did not come prepared with the supplies needed and one young woman was inexperienced (had only been with the company 1 week) and came to our house by herself to do painting/staining she had never done before. We finally got a hold of the owner. He was always friendly as were the other employees. He tried to make things right but lack of communication and poor management is a real problem. We are happy with the results but not with the process. I would not hire CertaPro Cary/Apex again. Other CertaPro Painting companies may be great but not this one until they get their problems worked out.

Kiki Richardson

My experience with CertaPro of Cary/Apex was not great. Obtaining the initial quote was easy, and the price was cheaper than other quotes I received. However, the painters showed up late on the day they were scheduled to paint, and they did not bring the paint as promised! I had to make other arrangements for them to be let back into my apartment at a later time that day, because of course I had to leave for work. The paint job was shoddy at best. The bedroom is particular was so streaky, I had to insist the painters return to do a second coat (not in my original quote). Though CertaPro only charged me for the additional bucket of paint, the walls still do not look good, and I found a number of paint spots on my carpet and furniture. It was also irritating I had to request a second coat rather than them letting me know up-front it would be necessary. Next time, I would choose a more expensive company that provides better service.

Sara DeVaney

AWESOME JOB!!!! I contacted multiple companies about painting my office building and many would not even quote it after seeing the state the building was in. We have very old windows on part of the building that all needed to be resealed and repainted to match. There were many other areas that had started to peel and need to be sanded down heavily prior to painting. CertaPro of Cary/Apex priced the job very fairly and did a fantastic job. The windows look like new and the rest of the building really pops with the fresh paint. They were very professional from start to finish and paid great attention to detail. I would highly recommend hiring this team.

katswain02

I got an estimate from these guys for some interior painting. The price was great so I thought Id give them a chance. Filled out the paperwork and was told by the sales guy that they would give me a call at some point in time to schedule the work (big red flag there). Its been a month since then and I have still heard nothing. I got the work done by another company - paid only a little bit more but it was well worth it and they even did more trim and ceilings than expected (and more than CertaPro was going to do).