Chipotle Mexican Grill

Reviews 40

MI

Michael Quirk

I read recently that Chipotle has fallen to seventh in a recent customer satisfaction survey, and this Chipotle is perfect evidence why. Most of the employees are generally friendly, but there are a few with major chips on their shounders. During a recent visit I asked for guac, something the restaurant charges extra for. The young blue-haired lady forgot to put it on, and when I pointed it out she wordlessly put a dollop in a small container. Since I was on my lunch break and eating in my car, I wasnt really into the idea of messily unwrapping my own burrito to put in the guacamole myself, so I asked her if she could please put it in the burrito. She sighed heavily to indicate her annoyance and slammed the contents of my burrito into another tortilla and raked a tiny bit of guacamole across the whole mess. Totally terrible behavior. On top of that the chips - which I also paid extra for - were totally stale.

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lexl23

I was less than impressed with the service I received tonight. The girl that started my order was too busy talking to the other employees to take my order. She kept yelling over me when I was telling her what I wanted to talk to her co-workers and then I would have to repeat what I wanted back to her again. I told her I wanted a burrito to go at least 3 times. Each time she would yell over me she would pretend like I hadnt spoken and she hadnt been in the middle of taking my order. It was just plain rude! Not to mention there were two people dressed in normal clothing back in the kitchen talking to the employees. I normally dont write bad reviews, and Ive worked in the service industry myself for quite a while, but this was ridiculous!

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Pdayton 1

My experience was terrible. I dont understand why my order for pickup that I ordered online took 20+ minutes to complete (I placed the order 40 mins before going into the store, so in all the order took a whopping 1hr to complete). While people in line that came in after I did were being served well before The order that I placed online 40 minutes before I went into the store was completed... The workers are wonderful, but I believe chipotle needs to put serious work into their pick up process. If you go to this chipotle, dont order online..

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Ryan Raiden

EVERY single time me and my group of workers order from there, we order thru the app and yet every time they screw up the order! Its horrible! I get the same thing every time, Bowl, Brown Rice, Double Steak, tomato, corn and cheese! Easy right? Wrong! Bunch of kids not paying attention to there work

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Todd Stone

Wide convinced me to come here. Service is nice and the place was clean but the food doesnt impress me. Its just ok. Cant figure out why so many people go stupid over this place but thats just my tastes. Also could be a pro or a con, but the place is full of hipsters.

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paul britton

The food was fine. Its a chain restaurant. The problem is with the service. This is undoubtedly the slowest service. Even with no line you will wait at least 15 minutes. It must be the management because no other Chipotle is this slow. Avoid this one if you can.

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Crystal Sigmund

"Yassss Chipotle is lifffee" So good. I only order using the Chipotle app so that I can walk in and walk out because we all know how crazy the line can get at dinner time. Really friendly employees and the restaurant is always clean.

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Jonny

First time at this location and was not impressed. Being an avid chipotle fan, I was somewhat disappointed here. Meat was very fatty and wasnt great, tried both steak and Barbacoa. Always packed and service is a tad slow.

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Be Aware

Friendly staff. Great food. Once we waited for 15 minutes; the manager was friendly enough not to charge due to delay. As usual very clean. Had a strange experience of a woman trying to sell some chocolates for some money.

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Brian Wingert

Delicious food as always! If your going near closing you might be waiting if they are out of a certain meat be it chicken or steak. Regardless great quality and price.

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Josh p

Fantastic staff. Choose this location more often than not due to location. A select few employees definitely go above and beyond, theyre going somewhere for sure.

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Nate Bergert

Quick and easy. Dont preorder online or over the phone if you are only getting a few things. The preorder service is extremely slow compared to the regular line.

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Tracy

The flavors at this Chipotle are a little off here compared to other locations. No one seems to stay employed here for long so consistency is lacking.

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James Browning

Friendly staff, clean and bright dining room. This is a good spot for quick food that will be even better once the new starbucks opens next door.

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jennifer oberski

Get the same meal every time, and it is correct about 50% of the time. Ordering ahead will save you time but not guarantee accuracy.

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Weighted Anchor

Ecoli or not. Its worth dying for. I think the lady in front of me with her 3 children agree. Its better than McDonalds

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Brad Baird

My pastor said that Chipotle is one of the Spanish names of the antichrist. I am not allowed to eat here anymore.

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Jeff Wilkins

Burrito Bowl! My wife always wants to go across the street for Thai food, but I like to got here when I can. Yum!

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MA

Maria Kalikas

Always busy but by far the best Chipotle in the area. The food is so good even 15 minutes before they close.

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Alexis Bates

My chicken is burnt everytime! Never had this problem multiple times at the locations in Akron or Youngstown.

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PA

Patrick McGuinness

Food is always good, but most times service is significantly slower than other locations in Northeast Ohio.

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Christy Riley

Love love love this place. Its one of my favorites. The food is AMAZING. Wish I could give it more stars

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Fred S

Friendly staff. We visit frequently. Tends to be very crowded at lunchtime so order ahead if possible.

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Ashley McFee

Great food, obviously, and good call-in/pick up! Always ready, and have never had my order messed up!

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Anonymous User

I like their company philosophy. Burritos are good with not too much cilantro infused rice on mine.

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Ellie Keeney

Great food, fast service. Was there around lunch time. Very noisy - but they got my order correct!

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Brigid Brockway

Always crowded but they get you through pretty fast. This, like every other Chipotle, is too loud.

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MA

Mark Varner

Great food, good prices! The staff are friendly and energetic. Love the fresh green salsa!

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Tom Minnick

I love Chipotle but there is always a huge line here at lunch. Consider ordering online.

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Motorcycle Man

I loved there food and they had perfect proportions! They had a simple but helpful menu.

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B G

Great food, great prices, and fun exciting employees that get you through the line fast.

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Striving Acres

Found a piece of plastic in my burrito bowl. I love Chipotle, but this wasnt good.

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Anonymous User

outstanding. the best san francisco burrito youll get outside of san fran. amen.

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MRKelly26

Great flavor, great prices, the only problem is they sometimes run out of food.

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Harrison Bolgrin

Food was okay. Chips were stale. Disappointed with the last couple visits.

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Karen Rudolph

Usually very busy, but they move fast....without making you feel rushed..

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Craig Bauman

Slower moving line than comparable other Chipotle. Less seating too.

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M Shaf

Dirty dirty ....flies ..flying all-around ...never go there again

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MI

Missy Wolf

Order online, skip the line, and have a delicious meal.

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NI

Nick Ralich

Some of the servers are very skimpy when serving the meat.

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