Fitworks

Reviews 3

ME

MeiLee Ries

I attended the Zumba class based on invitation of my friend ( I tried to feel it, if I wanted to invest my money there). I liked the class. The service that started at the front desk, was HORRIBLE! The receptionist ignored me for the whole 15-20 mnts. She was busy taking care of the current members. I was standing there for the whole entire time, she didnt bother to look at me or asked whos next. Finally, after minutes " being ignored ", class was started, I was taken care of. I said Id like to pay for zumba class. The lady asked my name. She asked if I was a member. I told her, " I am a GUEST, or can be WALK IN GUEST, and Id like to pay the class. I have a member friend here. I would like to attend the Zumba class." She asked whats my friends name ( XX XXX), and if she was here. I said, she should be here, because we promised to meet here (She attended the kick boxing class at 6.30pm). I was not sure, since I couldnt reach her by phone (later, after I paid, I saw her in the zumba class). Anyway, I said its not a problem whether shes here or not, I am willing to pay $5.00 instead of $3.00. I mentioned about paying for my 2 kids ($6.00), total $11.00 The gentleman behind the counter said something like," now, shes changing/ adding it." Something like that. I had no ideas what hes talking or why hes saying that. As a customer, am I NOT allowed to bring my kids and put them in the daycare? Its literally says " DAY CARE " in the facility, and I have been there before, I paid before. So, this is NOT my 1st time coming up there. I paid $11.00 total in cash (forgot to write down my name on the paper), they didnt ask me to, I already lost my interest in attending the class, but, too late, I promised my friend I would be there. During the class, I was not really happy. I kept thinking about the bad service I had. I myself working in Hospitality world, taking care over 1,000 customers daily, face to face with them. I anticipate and train my team to always give the best customer service and make it memorable (everytime I go, I watch how people interact and learn how the CS handles the customers)The fact, I myself experience unpleasant one. It really ticks me off till the classs over (no, I didnt finish the class. I left a bit earlier, attempted to leave half way, but decided not to). First impression is very very important, and it tells you where the business will be heading of. My first impression with this customer service was unimpressed at all! Last weekend, I came, and the CS at the lobby was very nice, persuasive to ask me joining the membership. I liked how he approached the customers. I was thinking to invest my money and become the member for your business, but, after this evening, it changed my mind. Your business doesnt need " new customer ". Your business only puts " the member " on priority. Walk in guest is less important. Thats how I felt this evening. Something needs to be changed here. If your site keeps doing like this, people would do the business with another place. I sent out an email to the manager back in Sept, never heard anything till now. Good bye!

AN

Annette Schultz-Walker

I signed up for a year membership in late summer of 2013. I was, frankly, BULLIED by the staff to also sign up for a personal trainer, after the initial weigh in. I repeatedly told them it would be a financial hardship. But they fat-shamed me into signing up for the lowest cost training available, which was still over $80 a month, Im a 50 year old woman. I was assigned a young kid who obviously didnt have a clue how to help me lose weight. I trained and worked out 5 days a week for 6 weeks solid, and only lost 3 pounds. It was a lot of sweat, pain (they pushed me to limits I should not have been) and work for basically no results. In late August, my 11 year old son suffered a traumatic head injury, which resulted in multiple visits to the ER, weekly testing, X-rays, MRIs, and follow up visits. The medical expenses not covered by my insurance quickly mounted. Im a single parent who gets no support of any sort.... So at this point, I decided to cancel my training membership, not being able to afford it, or attend the sessions due to time needed for my son. I wrote a hardship letter to the company, offering to present copies of the medical bills etc..... I was never contacted in writing or by phone about this request. I went in to FitWorks several times and spoke with the trainer in charge about the situation, who acted as if his hands were tied. I withdrew permission to charge my bank card so that I would not be further charged for training that I was not getting. Weeks later, I discovered Im being sued by FitWorks training!!! They want me to pay thousands of dollars, for TRAINING I NEVER RECEIVED. There was no consideration given for my hardship claim, even though in the training contract it CLEARLY STATES that medical hardship is cause for contract cancellation. In addition, I discovered a charge for $40 and some change just this week, unauthorized from my bank card. I called the front desk, where the girl who answered gave me attitude about it, said it was an auto-renewal for month to month (even though my 1-year membership has expired). I was informed I cannot cancel by phone and have to go in to the gym. After reading other reviews here, I hope they will not cause me any more hardship to get this accomplished!!! WORST, MOST CROOKED GYM EVER. DO NOT WASTE YOUR TIME OR MONEY WITH THIS SLEAZY UNDERHANDED ORGANIZATION.

SH

Shel K

I canceled my gym membership and personal training class membership because the class offerings and quality of instructors declined over the course of the one and half years that I was a member (with the exception of a couple of Zumba instructors). The three different managers that I spoke with during the time that I was a member were full of promises regarding new class offerings; however I did not see these changes come to fruition. Within the first few weeks of joining the gym, I attended my first Group Power class only to find out that it was the last class being offered since they canceled the Group Power classes altogether. Over a year later, Group Power classes returned for a few months, but then it was canceled again! This gym does not have enough variety or quality of class offerings. My overall impression is that they put on a VERY hard sell to get you to become a member, but they are not receptive to member feedback and do not seem to be invested in retaining their members. My husband canceled his personal training group membership earlier this year with front desk staff, but he continued to be billed for it beyond cancellation. We are now having to pay for months of personal training classes that we were told had been canceled for us. Please do not trust any front desk staff to "take care of cancellation" for you; apparently, they are not well trained. My husband was a loyal member for 10 years and they tried to charge him $15 to replace his membership card because it was worn out. Its understandable to charge for a lost card, but to charge a long-time member for a card that is worn out is just plain cheap.

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