Nelson Comfort

5909 Stewart Ave, Cincinnati, OH 45227, USA

Address:	5909 Stewart Ave, Cincinnati, OH 45227, USA
Phone:	+1 513-561-7517
Site:	nelsoncomfort.com
Rating:	4.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 59

Reviews 8

Kelsey Erickson

Elliot went above and beyond. He was by far the most friendly technician that has ever done work at my house. I originally made an appointment for a Tuesday when my furnace started making weird sounds, but by the Friday before my appointment, my furnace was not working at all. I came home and my house was 55 degrees. When I called Nelson Comfort and talked to Lauren, she let me know that due to the cold weather, they had an abnormally high number of service appointments that day. Somehow, and thankfully, she still worked things out with Elliot and he came to look at the furnace later that night. Elliot is such a personable person that I instantly felt comfortable with him working in my house. Within a few minutes he was able to detect the problem (the blower on the furnace was not working properly). Elliot had all the parts he needed right in his vehicle and was able to repair the furnace for me right then and there. He explained exactly what he was doing and why in a way that someone who is not educated about furnaces could understand. He reviewed the pricing with me ahead of time, and ended up saving me over a hundred dollars with the care plan. He was clearly looking out for my best interest all around. He was at my house until about eight oclock on a Friday night and still had another stop to go to after he left, yet he took his time with us and really took the time to do the job right. He never once complained about having to work so late on a Friday or seemed in anything less than a great mood, even after working an extremely long work day. Elliot is definitely a special kind of person, and I will make sure he is the service person that does all the work on my furnace for as long as possible. I recommend him to anyone and everyone in need of someone to work on their furnace or air conditioning unit.

robert fink

Going on 3 years of using Nelson Comfort as my preventive maintenance service provider for my HVAC systems and I am totally satisfied with their performance. Scheduling semi annual inspections/cleaning/tune-ups of the systems that meet my needs is very easy and carefree. The service techs are always on time, polite, professional and answer any questions I have regarding the operation and condition of my equipment. I receive recommendations and timely estimates for any repairs or upgrades that are suggested to maintain the health and efficiency of my equipment. Prior to entering into the yearly maintenance agreement with Nelson Comfort, I had a local service provider for 25+ years but had issues the last 3-4 years with scheduling, repairs, and upgrade of my systems. The end of our relationship came when I couldnt get the Service Manager or President of the company to return my phone calls when I experienced issues with their service. To date, I have not had a need to speak with anyone at Nelson Comfort other than the schedulers or service techs and I am happy to report that I have not experienced any system failures throughout the heating/cooling seasons, nor have I had any major component fail due to their exceptional comprehensive preventive maintenance program.

BevyJo Parker

We were vert happy with your company.You came on time,checked out what we called for,we felt much better after your visit. YOu called when you were almost at the house,to let us know you were almost here. I handled everything from Dayton Ohio by phone for Karen,so it was a worry if you would do the right thing,with me not there,and you certainly did,while you were there,I asked that you call me,because Karen was there with her nurse and hard to deal with,the gentleman called and explained what he had done and Etc he was so polite and answered all my questions. WE have your number in our records,and if we need an electrician again we will call you, and we would certainly recommend you to any of our neighbors that needed an electrician. I would like to say thank you again for your good service. Beverly parker

Weona Lampkin

I used Nelson many years ago for furnace and duct work on another home. They were professional, courteous and informative. As a result, I contacted Nelson when my AC unit was not working properly. Elliot, the Salesman, was patient with my many questions, courteous and professional. He did not sale with pressure tactics. He fostered a sense of trust and comfort. I purchased a new AC unit and had to have some duct work modifications. The HVAC techs, Tom and Art, arrived in a timely manner. Both men were consistently kind, worked together with a sense of ease, professional, courteous and thoroughly cleaned up after the job was completed. I am totally pleased with my experiences with all services provided by Nelson Comfort.

Daniel Merrill

HORRIBLE rip off. came to fix the furnace clogged drain said they didnt have the right pvc pipe cut the pipe in half told me hundreds more for them to go to home depot and get $3.47 of pvc to complete repair, never even flushed the line, etc, etc and left it for me to fix and charged me $165 for absolutely nothing! Now I have to fix myself and I paid $165 for nothing. RUN from this company dont ever use how dare they show up not fix the problem and chg me $165 to cut the pvc pipe in half and leave it broke unless I pay hundreds more for them to go get $3.47 of pvc to fix it! Oh yes exactly $3.47 and I have the receipt and must now repair my own furnace and the pipe they cut in half

Tim Cummings

I was looking to add air conditioning to an older Ranch. The unit needed to be installed in the Attic. I had several HVAC companies out to give me an estimate. Nelson wasnt the lowest and it wasnt the highest but it was the best deal for the Trane system I was looking for. Tom and Art were great. They showed up on time, pleasant to talk to, funny and knew their stuff. The install, being a retrofit from the attic because of my finished basement was a challenge but these guys made it happen. The unit is quiet and has been running flawlessly since they installed it. I would definitely recommend Nelson to anyone looking for HVAC work.

Eric Hintz

Great experience! Too bad Nelson was my second call. Apollo told me it would take two weeks to fix, two people and a new part. It was 40 degrees inside my home and my pregnant wife and son had to stay elsewhere. They were basically pressuring us to replace our boiler. Nelson came in - assessed the situation, detailed and fixed the issue for 1/6th the cost same day. No new parts, one skilled technition, 2hrs - I told the technician I wanted to hug him he made my day. Very stressful situation handled with skill, class, and expertise.

Sylvia Jarema

I recently replaced my old air conditioner, including compressor and attic air handler. A Nelson professional provided a detailed quote and I selected them from a list of three companies for the installation. The work was done on time at the agreed price. A complication developed shortly after installation. I was pleased with the followup service provided by Nelson to correct the issue; handling problems is an important measure of company performance in my book. I am happy with my new air conditioner.