Firestone Complete Auto Care

Address:	385 SW 3rd St, Corvallis, OR 97333, USA
Phone:	+1 541-230-5111
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM

Location

Photos 25

Reviews 5

Kevin Rambo

Good tires, terrible service. I bought the tires in Eugene at VRC and drove back to Albany. The car shook and pulled all the way back. Also, the kid who mounted the tires didnt clean the white lithium he got all over the wheels/tires. Let me preface: my car just had both front hub assemblies and tie rod ends replaced, as well as valve cover gaskets and has been inspected by mechanics top to bottom. I took it to Corvallis and their alignment rack wasnt working but he got readings that showed the Eugene location had completely botched the alignment. The manager, Earl Adels, was very nice and assured me everything would be taken care of when their rack was working. Two days later (today), I took it in and the guy working the counter, Tyler Noble, had an attitude from the get-go. He first asked if I had a lifetime alignment as if I was paying if not. He then crossed the line insinuating I had hit something after I left Eugene and was being dishonest. He put it on the rack, then came and told me after all of this that my caster was way off line and unable to be fixed. He said my car has probably been in an accident, which it hasnt. When I asked for an actual explanation as to what was bent in the front end, he said Id have to pay for a diagnosis. Given that my car was "unable" to be aligned and none of the other shops had said this, I wanted a refund. He refused to refund my money because some adjustments had been made. The final straw was him going in my glovebox to retrieve documents without my permission, even after I specifically told him I would get the paperwork after the car had been let down. He then explained he knew it was an invasion of privacy but that the shop does it all the time and no one cares but me. Refused to give me the regional managers number. If you buy firestones, take them somewhere else to be mounted/balanced and get an alignment.

Lydia Parker

SAVE YOUR MONEY AND GO SOMEWHERE ELSE! Writing this review as a warning to college students and women (or men who might not have car knowledge)! I went to Firestone in August for an oil change. When I returned to pick up my car, I was shocked to be charged $71 dollars for the service. This is over double what I have paid in the past for oil changes. The technician also told me that I need to get new tires before the winter sets in. I went to Les Schwab to get a second opinion, and they informed me that my tires are absolutely fine and I have thousands of miles left in them... He even showed me how to tell when my tread is low enough to need new tires so that people like the guys at Firestone cant dupe me into buying new tires when I dont need them!!! I work for a small company in town and I know that customer satisfaction is key. We are flat rate, like Firestone, but unlike Firestone, WE TELL OUR CUSTOMERS HOW MUCH OUR PRICES ARE UPFRONT. When I complained that I felt like I was ripped off by my expensive oil change, the manager Dylan acted like he did not care that he had just lost a customer, basically saying "it is what it is" and even said that my car needed the expensive oil and doesnt accept the regular kind. My mom has the same car, and at Jiffy Lube, they offered her the expensive oil, or the cheap, regular oil change BEFORE THEY BEGAN. She simply had to sign something requesting the cheap oil. They are not upfront, they are a rip off, they do not care about customer satisfaction, and I honestly think they profiled me as a young woman who didnt know anything about cars... which is why they tried to sell me a set of tires I did not need. GO TO LES SCHWAB!!!!!

Anonymous User

I have had terrible service at the Corvallis Firestone location. My dad says the one where hes at is great. I will stick with Claytons or Garys in Corvallis. I took my 1990 Buick Century to Firestone because it was Idling very high and would accelerate uphill. They took a look and said it was the fuel injectors and would cost $300 per injector (My buick is the 3.3L = 6 Fuel injectors). They also said they had to replace another part which had probably gone bad and wouldnt do the work without it which would cost $800. Total for labor and everything amounted to $3,000. I bought the car for $2,400 with 70k miles and it had 80k when I took it in. I called Garys in Corvallis who Worked for GM for years (GM makes buicks for those that dont know). He said it had nothing to do with the fuel injectors but was most likely a wire coming loose. He charged $150 to replace the wire and I havent had a problem since. Story 2 Took my dads 99 Toyota Avalon to get the tires rotated at Firestone. Where they check the fluid to make sure its all topped up. Somehow they missed the part where my Coolant was below the LOW line and when I asked about my transmission fluid because it was shifting a bit hard they said it was clear and fine. I took a look today and it was BLACK. Now I know they dont check the transmission fluid to see if its good but just if its topped up but all they do is pull the dipstick to check it and any mechanic worth his salt would have had bells going off about BLACK transmission fluid. Any way Ive had bad experience at Firestone except the customer service is good.

Nathan Lipshutz

I called and asked if they would mount and balance two 18 tires for me. They quoted me a price and said to bring it in and they would have it done in an hour. Upon arrival they immediately refused service because I "dont have a spare." AVOID AT ALL COSTS unless you want inexperienced know-nothings working on your ride. ***Edit 4/12/17 I realize that what happened before was due to a company policy and doesnt reflect the opinion of this particular stores employees or management. Like many things in todays world, they are just protecting themselves from any legality issues. I was recently shopping for tires for another BMW, and found a pair that I liked. If I were to have bought them online it would have been the same price with shipping as to have them shipped and installed directly from the firestone store. This is an added value of about $100. This time, I did bring a spare, but they never asked if I had one. The installation was smooth and quick. I also had an alignment done which seemed to come out great. The complaint I had was that after I drove away, it sounded as if a small rock was stuck in one of my brakes, and made a nasty sound for about a mile until it finally went flying and the noise went away. I thoroughly believe it was a rock that was stuck and just an unlucky coincidence. I went back to chat with them and they agreed. Overall this was a pretty good experience with Firestone, Corvallis.

HUGO HE

I have been customer of this firestone auto shop for many years. My most recent experience with this auto shop is to repair a flat tire, install new tire and file road hazards claim with tire rack(This is the only repair facility if you order tire from tire rack). I had my SUV towed to firestone on Sunday because I got a huge scrap metal in my tire and because of it the tire is not repairable according to firestone tech(I heard If your firestone tire is repairable its for free to repair). So I ordered a new replacement tire from tire rack on Monday and the tire shipped over night directly to firestone on Tuesday, Firestone shop got everything installed and tuned and I was able to pick up my vehicle on Tuesday afternoon, I didnt make appointment on Tuesday to install my new tire but as soon firestone got my tire they took care of it on same day. I was expecting without a vehicle for at least a week because the tire size on my Mercedes is not in-stock in any store, the only option was to order online, so thankful tire rack and firestone get it done in 2 days! Last things is firestone, Corvallis arranged the road hazards claim for me and now my new tire is covered by tire rack. no out of pocket money. Will recommend this shop to people seeking good auto care services, manager was nice, never smile to you, but straightforward to get everything done correctly for you.