OfficeMax

1834 NW 9th St, Corvallis, OR 97330, USA

Address:	1834 NW 9th St, Corvallis, OR 97330, USA
Phone:	+1 541-738-0990
Site:	officedepot.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 8

Reviews 9

Katie Jenks

We purchased a Lenovo All in One Desktop computer on Friday night, since they only had one left in stock and it was the floor model we decided to purchase the computer that night. Only because we were guaranteed the full warranty on the device. They advised that we would have to pick it up in the morning and that was fine. However the next day we called in to check the status, they advised that they would have to call us back. Once they called back we headed into town to pick up the computer, the young lady up front was personable and advised that we had to go to the customer service desk. Once we walked over we were greeted (kind of) by another young woman that was less then interested in her job. She advised that we had to wait for the tech and that there were people ahead of us, that was fine. After about an hour of waiting the manager comes over and starts to prepare the computer, he then decides that he does not know how to unhook the stand and that the best method of action is leaving it for the overwhelmed tech to take care of ( why is there only one tech on shift on a Saturday morning in a college town?!) Once the tech helps us he apologizes for the delay, we understand that he is busy. However while picking up the computer he asked if we needed it in the box, we politely said yes. We then left the store with our purchase and then due to a family emergency we had to head out of town. When we got home I was excited to set up the computer, only to find that not only the manuals were missing but the power cord was missing as well. I then contacted the 1-800 number in regards to the options, the CSR "Dan" was very informal ( Ive worked in a call center for 2 years) and was the opposite of helpful. I was very courteous and advised of the situation, after a very scripted, very unenthusiastic apology he did not ask for the store location or our receipt information. He basically told me to go to the store, I asked if I was guaranteed to get the correct cords and he quickly said yes and then tried to end the call, I asked about the manuals and received a quick yes and then he had to get off the phone so fast you would think he was being burned by his headset. I understand there are call times but that call was less then 4 minutes and I received short one words answers and scripted apologies. Im sincerely hope that tomorrow is not a fiasco and we can get the Correct cords or we will be returning the computer and never coming back to Office Max again.

Anonymous User

I had a very uncomfortable experience in the store today. I went in for ink cartridges only to be greeted by the perverted manager in the electronics department (at least he told me he was a manager). I am only 19 and I will never go there by myself again. He kept trying to touch my hand, which he managed to grab once, and I caught him looking down my blouse SEVERAL times. He walked me down an isle where he "thought" more cartridges were, but they werent, and made me walk in front of him, presumably to look at my behind. I turned around and caught him "adjusting" himself (he had an obvious erection), which made him red in the face. He finally found the cartridge I needed and gave it to me but he didnt stop there. He kept trying to get my number and address just so he can "contact me" if there was a price drop or something. I told him no to everything (even his number, which he still gave me) and I left the store. This was late at night and the manager had already left so there was nobody to report this to. DONT GO HERE IF YOU ARE FEMALE AND BY YOURSELF. VERY UNSAFE ENVIRONMENT.

Anonymous User

How many people really shop here? This is by far the worst run office max I have ever been in! It has the worst customer service I have ever experienced in my life!!! I went there to buy a laptop and asked the employees working for advice. None of them knew what they were talking about, I had to actually talk to five different employees before they finally got the manager, who told me to go online and read the reviews for the specific computers I was looking at! Why cant they just tell me in the store?! Probably cause the dont hire people with actual experience in the products they are selling!!! If you are looking for an office supply store in Corvallis, Office Max is not it!! And the review titled "Excellent Customer Service" is obviously written by an Office Max employee, if not the Manager himself!! My experience there, and those of my friend more closely resembles the "Horrible customer service" review!!!

Jackson Nicholas

No comment on other reviews for this Office Max store - I have always been offered competent professional service and honest appraisals of products. Nice people, good attention, standard prices with good sales. Anyone could run into an off-person in any store, but the people at this office max have all been absolutely great to me and my family. I feel bad if others have had bad experiences long ago at this store, but it is not the norm in my experience. In one example, I have received very fair advice regarding printers and felt confident eventually purchasing after several conversations with no pressure to buy. This review is by Jay Nicholas, not Jackson.

Anonymous User

This is complaint of the on-line service but the local store was of absolutely no help either. I purchased unassembled office furniture and realized that one of the pieces was not going to work. 23 days after purchase, I tried to return the unopened box and was told that the 14 day policy would not allow a return. I was hoping to buy a different piece of furniture that was actually MORE money, I received the exact same response...14 day return policy. No effort to try to make this work, no flexibility with my request. I will never make purchases at Office Max again.

Anonymous User

I always try to go to Office Max for my supply needs as the second I walk in the door the staff is available with a friendly hello and eager to point me in the right direction or walk me through the process of finding/making product selection. If they dont have an item they are happy to recommend other local businesses. Their level of customer service is something every office supply store should strive to achieve. Friendly, knowledgeable and attentive-cant beat it. Thanks Office Max.

J Presley

Observations of employees with customers, seemed friendly & respectful. Appearance clean. The issue: some products are expensive when compared to other stores (CDs, DVDs, USB drives to name some). Some computer essentials are not carried in store but available online. Recommendations: 1) Call ahead to see if they have it available in store 2) if not available in store, price match with sites such as Amazon & Newegg.

Jesse Dill

Its a general office store, staff are usually helpful. However the stock can be quite limited and I have several times not been able to find the cable or accessory I needed, but if what you need is pretty mainstream they should have it at a decent price.

John Navarro

Prepare for a medium sell pressure in the next tier more expensive item. Then buy what you were gonna buy anyway. Prices are fine considering the schleppy quality of goods these days.