FedEx Office Print & Ship Center

1265 Willamette St, Eugene, OR 97401, USA

Address:	1265 Willamette St, Eugene, OR 97401, USA
Phone:	+1 541-344-3555
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 38

Reviews 7

Kay S

I can say I am appalled at the condition of the store in every sense of the word. I am a graphic design student (frugal but technologically savvy) and this store was nothing but a headache. First, the self-serve machines took a good five minutes to process a simple black and white print (I had four documents, mind you), then, I printed a color document on paper that was sub-par. While that was understandable, I wasted over $4 (11x17 double sided) due to "operator error" in not flipping my document correctly. I would hesitant about which direction, but none of the dozen employees once asked if I needed help, even after me looking for someone to ask. Then, I approach the secondary register where I asked for a better paper for my re-print of the mistake copy. While bothering this employee with my troubles, an elderly man with a caregiver begins having an intense seizure. The caregiver hastily, yet politely asked the employee for a chair to which she responded "Yeah, alright. Just a sec" with an eye roll. It was unbelievable. Other customers were helping the man while no employee was helpful at all. Then, I reprinted my color document and needed to use a paper cutter. As a graphic design student, I know how they work and can cut a print confidently. However, it ripped the edge CROOKED. So, over $8 down the tubes at this point. My other documents were poorly printed and I can say that I am appalled at the response to the disabled man and I will not return. I would love a refund on my trip. I believe I spent around $10, if not more. I cant say considering I couldnt get a receipt! This entire business is an awful place and a total scam. I hope something can be done so future customers are not ripped off and the disabled arent scoffed at in the future. You can find me at the UPS store where they understand busy and helpful can go hand in hand.

Michael Adams

I like this place but it needs a bit of sprucing up staff wise. I went to this location and arrived with 5 minutes to spare before they closed(according to my phone and the clock on their wall). As I ran up, a representative walked to the door and locked it. Just before I got to the door, the rep hurriedly went to one of the machines on the floor and started to fiddle with it. A representative at the cash register said something, but the rep continued to work on the machine. After about 3 minutes, it was obvious to me that they werent going to unlock the doors. I noted the time on the clock as 2 minutes to 12 midnight, upon leaving. During the day, the service is Great! I have printed brochures there, and the customer service representative was extremely helpful in fixing a lot of errors and aligning everything the way I needed-I even learned a couple things! They definitely could use a couple more representatives on the floor to help customers at the self-service machines. Additionally, the pay machines (in the self-service area) would benefit from a speed boost, as they take a good 5 minutes of your time (for a simple black and white copy job) before allowing you to proceed to a printer etc. I will return to this location because I like the day time service, but I will be talking to a manager about what happened tonight.

Ann Schwartz

The incompetence of the crew on duty this morning Sunday 9-11-2016 was stupefying. I needed 2 over-sized prints which should take 10 minutes start to finish. The first woman tried to send to info to the printer but it wasnt responding so we walked over and inserted my UBS into it and she pressed the reset button, 10 to 15 minutes went by before she unplugged it and it took another 5 minutes to reboot when finally my 1st print was completed. Then my second print was cut in half. After getting the gal to look she found it was out of paper. She walked off with the roll and I waited another 10 or 15 minutes and I caught her eye as she was helping other customers. She said she didnt know how to install the new roll, but if you looked at the screen on the printer it showed how it was to be installed.....DUH!!!!!!! So she said she told the other gal that it was needed and she was helping other customers so I finally stood in line AGAIN to get help. When my turn finally came she installed the other roll. I was there for an HOUR!!!!!!!!! A WASTED HOUR.

Riley Erwin

So Ive been using this location over the past 5 months with incident here or there. But today was the last straw. I needed to print out and adjust an image slightly for a tattoo. The picture was a little too small and Id done this a few times before. You can email your image to them and they can adjust it for you and print it. The past few times Ive done it it was pretty painless and cost me change to do. So, i go in there today and ask to email them my photo and have it printed. The older women behind the counter precedes to snarl at me and say in a snarky manner "well a resizing fee is 5$" literally the last time I resized my image it cost me 22 cents. CENTS. Now its five dollars? Is it just some arbitrary amount now? She just brushed me off about my concerns about it. Ill never go back. The staff is always rude and hesitant to help anyone. I dont know how theyre still open.

Anonymous User

All except one worker who helped me was in a bad mood. My online order turned out perfectly. But when I have difficulty duplicating the hard copies at the self-service area and asked an attendant to assist me, he tried for five minutes, then said "oh well" and left. I had to up to the counter and have a very nice assistant manager pull up my online order and make the copies from that. Then I accidently made over thirty extra copies and on my way out the manager angrily asked me why i made so many copies on a blue card. i was confused by the question, because its a copy store, but was so out of time that I ended up paying for 20 waste copies that i cannot even used. With all the service and technical trouble i spent an hour more than expected. I feel bullied into paying for service that was generally not helpful and a BIG waste of time.

Anonymous User

The workers here seemed like they were all in a bad mood. I had placed a small online order, which was a very easy process, but I ended up spending more time waiting in line than I had placing the order at home, and most likely more time than what it had taken to produce my order. As is typical of this chain of copy centers, workers not specifically assigned to customer service completely ignored me when I tried to make eye contract. I understand that they all have a job to do, but after everything was said and done I really only needed about 30 seconds of customer service time to have my order brought up to me and I was out the door. Also, when I finally did get service, two of the employees bickered over who would retrieve my order. Maybe the FedEx corporation needs to spring for a little more vacation time for these folks.

Cooper Harris

SERVICE WITH A SNEER. The customer service at this FedEx is about as bad as it comes: unacceptably rude, extremely unprofessional, and completely unhelpful. Dont bother going to the front counter unless you have a "big order" and can afford to wait. Dont bother to complain to management either, unless you want to be talked over and condescended to. Theres a locally-owned place about six blocks away, The Copy Shop. After I told FedEx Id be taking my business to their competitor, I went there. Although the young man at the Copy Shop was obviously busy, he dropped everything to help me and was friendly and polite. Ill be going there again and again. I may have had a small, quick job today, but as a professional designer and illustrator, the business I bring to a print shop adds up over time. FedEx lost me as a customer today.