Midas

135 NW Burnside Rd, Gresham, OR 97030, USA

Address:	135 NW Burnside Rd, Gresham, OR 97030, USA
Phone:	+1 503-667-5722
Site:	midas.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 23

Reviews 7

Paul Handy

Disappointing and Expensive! I went in for new struts. After the struts were installed it was noticed on the test drive that the front end was vibrating badly. The assistant manager told me that sometimes they get in a hurry and don’t support the front end properly and that I needed new axles. They ordered aftermarket axles and installed them and said the problem was fixed. They did not charge me for the axles which indicates to me that Midas knew they were the cause of the vibration problem. I drove home and immediately noticed the vibration was still there. A car that had always run very smoothly was now running very uneven. I made another appointment with Midas for later that week. Before I brought it back in for the second appointment, I did some research and found out that aftermarket axles for my vehicle did not work, but that it needed genuine Honda axles. When I brought it back in the second time, I told the manager what I had found out about the axles and he told me they were too expensive. He had other axles that were “the same axles” Honda uses. After a few hours I received a call from Midas that after putting on “the same axles” that Honda uses, the vibration was still there and they were stumped and could not figure out what was causing the vibration and to take it to the Honda dealership. Midas did not charge me for this second set of axles either. I called Honda for an appointment but they were booked three weeks out due to a recall, and since I did not want to drive the car with the vibration for that long figuring it couldn’t be good for the car, I called a place that specializes in Hondas. Over the phone I told the Manager of the Honda shop the long Midas saga and he immediately diagnosed it as an axle problem and that after 20+ years of working on Hondas he has learned that aftermarket axles do not work on my vehicle. Similar to what my research had yielded. He ordered two new genuine Honda axles and told me they would be in in a couple of days. A couple of days later, I dropped off my vehicle, he put them on, and problem solved. I called Midas to let them know what had solved the problem so that the next customer would not have to endure a similar situation. There was no apology from the Manager, just a “well, I am glad you got it fixed”. I think a shop with any integrity would have either offered to pay for the repair bill at the other shop or at a minimum, refund me the $540 for the installation of the struts that caused the problem with the axles in the first place. In the end, it ended up costing me over $1,500 for a pair of struts. Disappointing and expensive experience.

Everett Durst

Honest and a bargain. I called to get a quote on new rotors and pads on the front of my lexus LS460. It was pulsing and Id already made the used car dealer turn them, so I insisted that I needed new rotors without having them checked out. I was sure I had the touring package and I said so, which got me a quote for dual vented special rotors. It was about $100 less than the Les Schwab quote so I dropped it off in the morning. I called before lunch to make sure it would be ready, and they told me it would, and even better, that when they saw my rotors they knew it wasnt the expensive ones, so they returned the spendy rotors and got the right ones (still finished the car by lunch). My bill was over $100 bucks less than the quote, and I never would have known or cared if they just stuck to the price I already agreed to. Thats integrity, and a great deal. Im now a loyal customer and I will go nowhere else for any service they provide (unless its a warranty thing).

Michael Ahl

I have been taking my vehicles to Gresham Midas for over a decade. I never had problems until recently. The staff there has degraded horribly. My last two visits ended in a horrible experience. The first was a simple oil change where the new kid left my oil cap off and I spent a good two hours cleaning it off my engine bay. I was understanding and gave them the benefit of the doubt, so I returned a second time for a clutch pedal install. My car is a rotary and HAS TO BE WARMED UP before you shut it off or it will flood.. I left STERN instructions on this with TWO people.. When I came to pick it up, they flooded it. I find it very insulting that for the rates we pay mechanics, they just ignore you like you dont understand your own vehicle. I now do most of my own work, and if needed I have found a new mechanic who actually listens.

John Frederick

Received an estimate over the phone after giving my vehicle make and model. Set up an appointment and when i arrived the $70 estimate jumped to $300. They said they have to look at the vehicles first......I guess they dont have much experience nor a computers to figure out a close estimate for a simple shock install job. They totally wasted my time and baited me in!! The Manager Chuck was rude and lacked customer service skills. On top of that I had to wait 30 minutes beyond my appointment time just to be told price was higher then quoted over the phone. I walked out and went elsewhere. Inexperienced monkeys in the Garage and in the office. Midas is McDonalds quality service for the automobile......stay away from Midas.

Quinceañera Jones

Came in only to fix my brakes and rotors, these idiots give me a free inspection, but watching them try to put my car up on the jack and take the tired off is a joke, are they all new? They were so sloppy and aggressive they BROKE MY REAR CALIBUR and then change my original quote from 250 to 600!! 600 for brakes?!?! When I told them to put my car back together he said he wouldnt give me my car back or even start putting it together until a tow truck gets here. The worst part is they BROKE THE HANDLE TO OPEN THE HOOD. Seriously? I am going to persue this matter further and take whatever action I can, I want to see cameras this is NOT okay. They wont even pay the tow truck fee.

Anonymous User

Tried to rip me off! I took my car in for a $20 oil change (with a coupon from Safeway). I asked them to look for a leak in my passenger side rear tire - Id asked them to look for it two oil changes ago and they couldnt find it, and the leak had gotten significantly worse. Well, they said there was a nail in the tire, it was unrepairable, all the tires needed to be replaced anyway, and they could do the job for $800. I took it to Les Schwab instead - they quoted $675, and ended up just patching the "unrepairable" tire for FREE. Thank you Les Schwab, and **** you Midas!

Sean Henlin

My wife and I bought a used truck from the local auction yard with a brake issue and the folks at this Midas went above and beyond when it came to fixing our brakes. They searched out a great deal on the parts that we needed and the customer service was excellent!!!!!! I would highly recommend this Midas branch to any and everyone!!!!! A+++++++++ service, fast and friendly as well :)