Ulta Beauty

Reviews 3

MA

Mary DeMarco

"A virile philosophy emerges amid the jars of cold cream and the bottles of perfume -- a philosophy reflected by a style that is sensitive, strong and utterly devoid of complacency. Colette -- she would have appreciated the compliment -- has aged well." ~ PIERRE SCHNEIDER No one would ever describe Gresham as glamorous. But the day I ventured ito Ulta for my makeover I felt like I was visiting Madame Colettes salon at 6 Rue de Miromesnil. I dont come down from my mountain for anything less than necessity, Im a self conscious middle aged hermit who cringes at the thought of bright florescent lights and mirrors attended by young, heavily made up pretty people trying to sell me something. I always feel like theyre snickering behind my back. As fortune would smile (or smirk) upon me that day, I was introduced to an etheric and exquisitely beautiful Philosophy salesperson, who gently persuaded me to let her work on my face. I would probably have offered up ten years of my life to be one-tenth as lovely as she, and just decided to relax and trust myself to her beauty karma, which was genuine. She sold me on several Philosophy products which come complete with lofty prose and promises : Purity Cleanser : "Purity is natural, we come into this world with all the right instincts. we are innocent, and therefore perceive things as they should be, rather than how they are. our conscience is clear, our hands are clean, and the world at large is truly beautiful. it is at this time we feel most blessed. to begin feeling young again, we must begin with the most basic step of all, the basic ritual of cleansing." Hope in a Jar : "philosophy®: where there is hope, there can be faith. where there is faith, miracles can occur." and "Have hope, love hope and see hope" And several other products, my favorite of which is the concealer : "When you erase doubt, beauty is revealed, let miracles bring beauty to light. I needed all those things: Hope, faith and a miracle.My daughters wedding was next week. Along with some Urban Decay products ( no prose just great colors) I put quite ding on my credit card. Then I got really brave and succumbed to a haircut and style. Another gentle and competent soul whisked me into a chair and went to work. I could have done without being in the chair closest to the door, but he did a fantastic job transforming me from Wild Mountain Woman to Presentable Mother of the Bride. Heres the fantastic part: the cosmetics lived up to their promises. I dont leave my house very often, most people only get to see my pictures on Facebook, and most of them are run through the Glamour Glow filter before they see the light of day. It smooths everything out....Its me but....glowier. Ad since I cant carry the Glamour Glow filter in my makeup bag, I needed help. Heres the miracle: people complimented me on my complexion, describing it as flawless. It worked! Thank you Ulta! Thank you Philosophy.

DE

Denae Murphy

I was very excited to learn that I now live near an Ulta. I had really high expectations for this place as several of my friends had nothing but good things to say about Ulta in their towns. However, when I arrived, I was sorely disappointed. PRESENTATION-- The store is big, bright, appealing to the eye and is jam packed full of goodies you might find in an Ulta with the exception of MAC, Obsessive Compulsive Cosmetics (some of my favorites) and a few others I might live without. They do have an excellent selection of Too Faced, Stila, and Urban Decay. SELECTION-- Though the display brands are there, they are terribly stocked. Im talking bare bones, the-colors-no-one-wants type of terribly stocked. Its impossible to find the right color without rifling through several other colors that have been misplaced. Its like they never have restocked the floor at the end of the night. Twice now I have gone in and couldnt find the color I wanted and ended up leaving empty handed or unsatisfied. Those both wouldve been easy and expensive sales had I been able to find what I wanted. I understand that some colors are more popular than others and that a limited supply is brought in, but if theyre going through that much stock, you would think they would change their orders for the demand. The Ulta branded make up they have is superb. Its always on sale and there is generally a good selection. STAFF-- The staff here is about as neglectful as they can get. Upon entering the store both times, I never got a greeting. In fact, all I got was two scowls from two ladies gossiping by the perfume. The older ladies there are more professional and willing to help while the younger crowd there are only working there because they get discounts. The one girl who finally did recognize my existence (because I stopped her) ended up shopping for lipsticks for herself rather than help me. My experience with the staff has turned me off so much that I refuse to return to any Ulta store if I can help it. PRICE-- The price for this make up is all the same. Its higher end make up and youre going to pay higher end prices. Ulta has a couple of very small discounts when you become a member and they occasionally have sales on the Ulta Branded make up if thats what youre after. Other than that, I wouldnt expect a large amount of savings coming from them. OVERALL-- I wont be returning. Ill take my make up shopping elsewhere. Im so disappointed too because this Ulta was so close to my home. I couldve easily spent my living there. Maybe thats for the best. If you know EXACTLY what you want, you should probably order it online or go to Ulta for swatches and testers. Otherwise, I wouldnt bother visiting the actual store unless you have a certain product in mind and know that they have it in stock. Its really a wonder to me how a place can survive for 3+ years with such terrible reviews.

AS

Ashleigh Richie-Snyder

I have been to numerous Ultas, from Oklahoma, to California, to Washington...yeah, I travel a lot. Ive been to this one the most, and I have to admit that this place has been very hit or miss in terms of service. Ive never had trouble finding help, but the personalities of some of the employees has been eh. The reason for the 4 stars and not less though is because of the great customer service I got last week. I hadnt been in there for a while, but the batch of employees they have in there now is great. Super helpful, and bright. You go to a place like this for knowledgeable, laid back service, not to feel awkward and uptight (yes, Ive felt that way when going here in the past). The people they have in there now were wonderful though. Also on the plus side is that this Ulta has always been one of the better stalked ones. With more brands than you find at most of the other Ultas Ive been to. I also like that the employees are more than willing to apply the makeup on you to see that it looks good. Some of the other Ultas Ive been to only give you a little swatch on you neck or something. I have acne and want to actually see that its going to cover, so yeah, this is definitely a plus. Doing things this way also helps them to sell demote products. I ended up buying the Philosophy wipes they used to remove the makeup in the first place. Ulta is great in general too, because Ive never had an issue returning stuff. Though I have always had a receipt when doing so. So yeah, its been hit and miss at this one, thus the docking of a star, but if they continue to hire people like they have on their current staff itll definitely be a 5 star Ulta.

Other organizations