Address: | 6558 Wheatland Rd N, Keizer, OR 97303, USA |
Phone: | +1 503-390-2850 |
Rating: | 3.4 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
HU
Human Being
WORST CUSTOMER SERVICE!! Do not go here!! I asked for a quote and before communicating to me there would be a diagnostic charge, i.e. pull my car apart in order to figure out what the quote would be, they just went ahead and tore my car apart before telling me, and THEN called to tell me I owed them the diagnostic fee. Um, ever heard of a warning? The owners couldnt get on the same page and argued over prices while they had me on the phone. It was so bad they had to call me back. Not to mention the first quote verses the second quote was a joke. And then when I said I felt there was a miscommunication and that since I was already dropping a good $700 to them regarding other issues on my car, that I shouldnt have to pay the diagnostic fee for the other item I asked a QUOTE for, which does not entail that youll be pulling my car apart without telling me first, she pulled an attitude and said she was "confused" and that she could "already tell I was one of those customers she wasnt going to be able to please". Seriously?
SH
Sheryle White
We had turned in my Honda before Christmas and told them she needed a tune-up. Got her back the next day and she was still running rough when idling and shifting to a lower gear. Put the Honda back in on Feb 3rd to find out that there were other issues going on that they hadnt checked for when we had her in earlier. What that tells me is that Keizer Automotive does not do anything other than what you ask (even if you dont know what you need). Some businesses will take your car apart and want to charge you for things you didnt need just to create a huge bill. I appreciate a business who has my best interest at heart. I will continue to use Keizer Automotive for any auto repairs needed because they are honest and trustworthy. Way to go, Keizer Automotive!
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Amanda Lee
Im very dissapointed in this business and I WILL NEVER GO BACK OR REFER ANYONE HERE EVER!!! What kind of owner really calls a customer and overrides a previous amount owed then starts talking down to us as if we arent good enough for there shop!! Well guess what our car wouldnt have to get fixed 4 times if your mechanics did the job right first 3 times. This was so disrespectful to us and im very shocked at how unprofessional this lady owner was to a client.
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Shirley Gilbert
Do not go to Keizer Automotive. They did work on my vehicle that did not need to be done, and didnt bother to call me first to discuss. When you take your car to a mechanic, you expect to have professional service and trust them to take care of you. I have referred this business to many people, but I will never refer them again. They did not do what they were trying to charge me for. Will NEVER go there again.
SK
Skyler Magnus
I absolutely hate this place! They over charge you so much a part of mine was $17, and it took them 45 minutes and my bill was $600. And a bout 3 days later I had something else wrong. Also horrible staff, and Heidi gives out personal info and HORRIBLE service. I would rate 0. If you want good service and for a reasonable price dont go their.
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Nate Hutchinson
Why would you allow the towing co., you sold to Affordable towing to use your address.. when there located in Salem, going by so many different names. This is deceitful to the community of Keizer.. Shame on you.
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Chad Anderson
Great place to go! Great customer service!! Fixed my Toyota when I was in a time crunch and did it super fast! A bit pricey but still cheaper than going to the dealership.
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Jim Davidson
This is is a horrible company who does not care about you or your ca!! Horrible customer service!! Horrible people dont ever ever use them 1000% overcharged!!!
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Jose Reyes
Amazing. They helped me when I needed it the most. Worked on my Infiniti G35 and got me back on the road. Try them before you go anywhere else!
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James Reuter
Were very helpful and set up a quick appointment to look at my vehicle.
A
Anonymous User
Ive trusted Dennis and the gang at Keizer Automotive for years!
MI
Michael ODonnell
Went in to ask questions very helpful.
DO
Don White
These guys are the best. Honest shop.
KY
Kyle Covack
Prompt service nice people
NO
Nolan T
Bad customer Service