Auto Body Specialties

4675 Main St, Springfield, OR 97478, USA

Address:	4675 Main St, Springfield, OR 97478, USA
Phone:	+1 541-747-4983
Site:	autobodyspecialties.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 10

Reviews 4

Lindsay Marchant

I am not a confrontational person, and this is the first time I have EVER written a negative review. I stopped by because my GMC Yukon door was sagging. Auto Body Specialties had fixed it two years prior, but the problem had persisted. I was told by the owner, Byron (who looked at the door) that I could make an appointment the following week and have it fixed free of charge. When I asked, he told me it would take 1-2 hours and the needed parts were in stock. I made the appointment. I came back in the following week at 11:30 for my appointment. I brought my children and we planned to walk somewhere for lunch while the car was being fixed. When I went inside, Howard was at the desk and said he couldnt fix it until after his lunch break (which was from noon-1pm) and that they would need the car until 4:30-5pm. I didnt understand why this wasnt explained the previous week, but said I would come back at 1pm and hoped they could do it quicker because I would have kids with me. When I came back at 1pm, I dropped off the keys. I loaded the kids in the stroller and we left. I returned at 3:30 (I had walked 6 miles round trip to Walmart and back with 4 children). I was ready to head home. I was told that the parts they needed to fix the car were not under warranty and they did not have them in stock after all. I would have to make another appointment to fix them at a cost of $363.34. He then said he got the door to "close", but left me under the impression that it had not been completely fixed. I asked why it would cost money when I was previously told it was free of charge because they had already replaced that part. Howard told me the pins/bushings needed were manufacturers parts and they did not cover those. I did not understand how that mattered if it was the same part they had previously fixed. He ran around in circles explaining things. I asked to speak to Byron, who I saw in the office in the back. Howard told me he would talk with Byron and give me a call, but that they would not eat the cost. I thought it was strange that we couldnt resolve the matter at that time, since Byron was there. He seemed annoyed and I left feeling belittled. After I calmed down, I called and talked with Byron, the owner. He was nicer than Howard. After about 30 seconds on the phone, he had explained that the parts they needed were not the same ones I had previously had replaced. Once they took the door off, they noticed a separate problem. He said they couldnt eat that cost because it was a different problem. I completely understood! Within the short time on the phone with Byron, I learned that the pins/bushings werent the problem. I would never have expected them to eat that cost, but talking with Howard, I was never told that it was a completely different problem/part. His terrible lack of explanation, had me confused and angry. I dont understand how someone that works with people (many who do not have a great understanding of cars) cannot give a simple explanation to a customer as to what is wrong. It seemed that because I was a woman who wouldnt understand, he didnt give me a proper explanation. All he needed to say was that a different part than previously thought was to blame. Instead, he was rude, condescending and nothing was properly communicated. This day was a headache. I have never left any place feeling this mistreated, and it would have been so simple to change the way everything happened. When talking with Byron, he apologized for how things were explained and said they had been busy. Being busy should NEVER be an excuse to treat customers with disrespect and make them feel like they are stupid. What a terrible experience. I will not be going back to Auto Body Specialties, because if there is a chance I will be treated like this, it is not worth it.

Skip Howe

I had a problem that rain was getting into the heater air intake and then puddling on the floor in the car. I stopped in to ask if they would be the correct business to fix the problem or if I needed to see a mechanic. While I asked my question to the receptionist, a man got up from his office desk and asked for my car keys. He put my car into the shop and proceeded to remove the windshield wipers and the plastic vents that allow air (but not water) into the heater intake. He fixed the issue. Had me step out into the shop to show me how he fixed it. Then put my car pack together. Total time - 20 minutes. He charged me $0.00. Said he did not mind helping people out on little things. I was surprised that the owner would jump up and offer to fix the issue without an appointment. I was surprised that he would do it for free. And when I was in the shop, he had all bays full of cars being worked on. His team was busy and yet he could help me out. I also saw the work that his team was doing on the other cars in the shop. They were just finishing up a BMW 6 series car and it looked like new. They had a Honda, and a couple SUVs all being repaired. The shop was clean. The other workers were courteous and professional. If or when I ever need body work I will go to Auto Body Specialties.

Keri Hagler

I had a fantastic experience, as a female it is hard to find a shop that will treat females equally. I am totally a Daddys Girl who will take her car to her father and have him deal with taking it to the shop or fixing what needs fixing. When I was rear-ended I was so embarrassed having my jacket tied to my trunk to keep it from staying open. I was told by my agent that I had a number of places I could take my car but this shop was highly recommended. I took my car down to the shop to get an estimate and was very happy with my experience. The gentleman who helped me did not treat me any different than anyone else. He explained to me what I needed and my options, he didnt gawk at me or treat me like I was "a stupid female" like some shops do. It was a great experience and whether you have a lot of car knowledge or none I believe you would get treated the same, like a valuable customer. I highly recommend this shop to anyone, especially females who might be a little concerned with having to take their wrecked car in or are embarrassed because they will make you feel valued and will fix your car as good as new! :)

D.A. Caruso

Really pleased with the work by Auto Body Specialties. I had a minor fender problem with my car and it needed a little adjustment so the body would not rub on the wheel during certain bumps or dips in the road. I took it to another place in Eugene first, explained I wanted a minor adjustment, not a complete overhaul over the front of the car, and they refused and said it was impossible to fix without spending upwards of $3000. I didnt believe that the problem was that serious. I took it to Auto Body Specialties and told them what the issue was and what I was hoping to have done. They ended up completely fixing the problem for less than $100. They were able to consider the problem with a more skilled mind and in the end I drove away a happy customer and with my car fixed just how I wanted.