Trachsel Body & Paint

Address:	660 Liberty St NE, Salem, OR 97301, USA
Phone:	+1 503-581-4242
Site:	trachselautobody.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 10

Reviews 11

Keith Wiles

Not so fun experience, seems i have Trachsels kryptonite... An aspen white sentra. So to start my fiasco... I brought my car in after it was rear ended and a few days later i got my car back. Color match was way off, it was way to bright, not enough coats of pearl i guess. We scheduled it to be repainted and dropped it off again. 2 days later get a call saying the paint match was as close as they could get it. Turns out they were waiting to get authorization to blend the color onto the quarter panels after we specifically said no. Picked up the car again just to make another appointment a couple days later after the paint match drove me to near insanity... Dropped it off, 3 days later we pick up the car. Paint match was close but still off. Upon close inspection i noticed they painted over a cloth fiber or hair and what looked to be dust as there were little volcano like bumps in the paint. Made yet another appointment, and went to drop the car off. Surprise! the loaner was a manual when we were waiting for an automatic. So back home and a reschedule yet again. Finally arranged an appointment and dropped it off... again. Picked it up 1 week later hopefully for the last time, paint match is closer yet but still not as close as factory.... Overall a rediculous experience.... Any aspen white 2015 sentras thinking of going here.... Mine took 5.5 coats of pearl and ask for new bumper brackets so your bumper will sit flush with the quarter panel, at this time mine does not. I am tired of not having my car and tired of the b.s so i am just going to deal with it. Hope you have better luck than i did...

Heather Taylor

If you think having major car repairs after some poor man decides to turn left from the right hand lane could be easy, then your right. After you climb out of your car, check people and surroundings and then allow reality to sink in that your car is a mess, an non-drive-able mess....you panic. I was referred to Trachsel Auto Body and Paint and called them right then and there in the parking lot. Did I mention I was crying? I was. I have never met a group of individuals who are so kind, compassionate, caring, professional, efficient, etc. What else can I say. Their customer service was beyond perfect. Bending over backwards to get me a car to drive home in that day, arranging a rental for me later that night. They fought with the insurance company, I did nothing. I just waited for my car to be put back together and when it was it was good as new. I cannot say enough good things about this company and the good people who work for it. Thank you Trachsel. I hope I never see you again, but if I have to, it will be a pleasure!

Itsa Mystery

My vehicle was sent to skyline ford without my consent. Broken Glass was left in moonroof. Trunk was flooded with water and left to mildew. Personal items ransacked. Motor unrighteously violated. Car NOT detailed per quote and items strung everywhere. Items missing. 30 additional miles added to odometer. Car kept 2 weeks with final billing quoting 1/2 hr labor. I was treated with disrespect when these facts were pointed out..how you ask?..with patronizingly attempts to make inexcusable unbelievable stories as to how any of them "could have" happened, but of course only after trying to convince me I dont know my own car that Ive owned from BRAND NEW for 7yrs and have always done my own maintenance!! Skyline Ford - Precision Detail - Traeschel Auto AVOID AVOID AVOID AS IF LIFE DEPENDS ON IT .. You, your vehicle and anything within will be violated in every sense

Zachary Carlson

I had smashed up my front bumper pretty bad when we had the "snow-apocalypse" this past winter. I took it to several shops trying to get a good estimate that was within my budget. Sadly, I was quickly made aware that my budget was unrealistic. Im a pretty transparent person and working with Trachsel was exactly that. They showed me everything from how much they were getting the new parts for and how much of a discount I was receiving. Amazing service, they got the parts quickly but werent afraid to shop around, and they provided me by far the best price. I ended up saving at least $800 compared to most shops. The quality of the bumper was great too! I took it to ~10 places over the course of 3 months and did my own shopping around too. This was the best place available in the Willamette Valley.

Monte Scott

These guys are the best. We had our Honda hit by a garbage truck when it was only 2 weeks old. They did a fantastic job. We then had someone rear end it a year later and they again did the best quality work. You would have no idea it was ever damaged. The employees are so VERY helpful and insure you that you are who they are concerned about. Brian, the Owner, is wonderful as well. He goes out of his way to take care of you. Their new building is really nice as well. I would recommend these guys.

Shawn Johansen

Fantastic service and Follow up. Greg was a terrific help and took a lot of effort in my initial inspection and pointed out a lot of things that other shops had missed and gave me what I consider a "True to life estimate". He and the rest of the Trachsel team keep me up to date and in the loop the entire process and I could not be happier with the service or the work done! So all of that begs the question, would I recommend them to my mother? Answer: Absolutely!!

LeRoy Ford

Everybody at Trachsel is very helpful and friendly. Our Nissan Titan looked like new after Trachsels repairs. The painting and body work were absolutely beautiful. The truck was returned to us very clean and shiny, right down to the tires! Trachsel Body and Paint did an awesome repair job, provided a positive, painless experience, and guaranteed their work for as long as we own the truck. You just cant do better than that!

Rose Barker

Today was my second (fantastic!) experience with Traschel. The staff are kind and listened well to meet my needs. Service was thorough, flawless, and ultra-fast. The best part: I am certain I can trust that Brian (the owner) and his guys are honest and will always offer outstanding, upstanding service with fair rates. I look forward to working with Traschel to ease my headache when I have future car woes.

Bryan Haws

I have had three cars worked on by Trachsel in the last eight years. I was newish to Salem the first time and was trusting a friends referral. All three visits were for different issues/needs. Their work is superb, and the customer service is superb. They are cheaper than many of their competitors -they provide a lifetime warranty--for as long as you own it--too!

Kristen Daniels

Holy McMoly these guys are the best! After having the worst experience with a different auto body shop Trachsel stepped up and just did a damn good job. My Nissan Rogue looks amazing and I couldnt be happier. We wont be going anywhere else for any other body repairs and will recommend them highly to anyone who will listen.

Rebecca VanderMalle

I brought my car in to get repaired - new front bumper and a light that was broken. Greg was so friendly, helpful, and went out of his way to find a way to save money on the job. I would highly recommend this shop. If I ever need work done on a vehicle, I will go there first. Really great experience!