Capitol Collision Center

2815 Silverton Rd NE, Salem, OR 97301, USA

Address:	2815 Silverton Rd NE, Salem, OR 97301, USA
Phone:	+1 503-316-4260
Site:	capcollision.com
Rating:	2.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 27

Reviews 5

Isabella Humphreys

If you are OK with not having a car for 3 and a half weeks, take your car here. I only had a small dent on drivers door and some scratches from a hit and run. When I first took it in to them, they said, "the other shops will take 2 weeks plus to have the car done, we will only take 4 days". So I called after not hearing anything on the fourth day, and they said it would be ready next week. So I call the next week, and they tell me yet again it is going to be another week. Keep in mind, this is over the holidays so I had to borrow multiple family cars when I could. Granted, they do offer a loaner car, but my husband and I are only 20 so we could not get one. Which is understandable, but is still frustrating. Then 3 and a half weeks later when I am able to pick up the car, the tire pressure light is on and they are telling me they didnt have time to fix it so I have to take it to capitol. They had 3 weeks to fix it!! Those were my major problems with them, but on the minor side my car was all dirty and gas was empty. Whenever Ive taken my car to get repaired in the past, theyve filled up my tank, vacuumed it and washed it. The only reason I gave this two stars is because they did seem to do a good job. Looks like a brand new car when I got around to washing it. They were very friendly, but horrible with communication and setting expectations. Will not be using capitol collision again.

Koren Davis

I was re ended in my 4 runner and was sent here by capital Toyota for repairs. my vehicle the first time around was done in 2 days, but when we went to pick it up still had damage. only the cracked bumper cover was replaced. the brackets underneath were bent, the paint repairs were bubbled and the bumper its self couldnt even screw back on all the way because of the damage still to the undercarriage. We told them we are leaving it there until repaired correctly and exactly what needed to be addressed. They took an additional 3 days and when I went to pick it up it was pouring down rain and I took the employees word it was completed with a new bracket installed. When my fiancé got home he looked at it and the bracket is still bent to the point that it is almost sitting in the tread of my spare tire, and my bumper they replaced slopes, probably because their is still damage to brackets or even frame? Needless to say I am taking it directly to Toyota to talk with them about the repairs at this point. I am extremely dis satisfied with Capital Collision and wouldnt recommend them to anyone.

Mina Uribe

I will give this place a zero. It took 52 days to get my car back. Worst customer service. They dont call you for updates on the vehicle. When I finally got my car back it was not fixed properly. I was told that they dont specialized in my vehicle model. Now I have to take to a real professional to get my car running in perfect conditions. So disappointed of this place.

Michael Beyerle

It took 48 days to complete work that was estimated to take 3 to 4 weeks. The manager gave conflicting excuses for delays and made no effort to keep me informed about progress as promised. This State Farm select shop failed on customer service and ignored the guaranteed delivery policy.

Allen Miller

Friendly staff and great service. I highly recommend checking them out! Id give five stars if my paint didnt have a "fish eye" in it. Great job matching color though.