CubeSmart Self Storage

714 Markley St, Norristown, PA 19401, USA

Address:	714 Markley St, Norristown, PA 19401, USA
Phone:	+1 610-277-2700
Site:	cubesmart.com
Rating:	3.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 94

Reviews 16

Scott Miller

I won a storage locker at this facility today through an online auction because the owner didnt pay for it. The staff at the facility are nice, at least at first. However, upon opening the storage locker and trying to sort out its content, hundreds of roaches started moving around in the locker and on all the items in the locker. There was also a bunch of mouse droppings and shredded paper in the locker as well. I went up front to the woman at the counter and informed her of the issue. She told me that I could abandon the locker but I would lose what I paid for the locker plus the $100 security deposit they have you pay to make sure you clean it out. I told her that wasnt acceptable and that I wanted the owners phone number so that I could speak to them and that if this wasnt handled properly that I would take it to the media. She told me "I cant give you the owners number" so then I asked for the managers number. She then called the manager and told him about the situation. He had her go back with me to look at the locker where I had to disturb more of the items in the locker to show her the roaches which she got to see. She then called the manager back and she told him I wanted a full refund which he finally decided to give me. These storage facilities are supposed to be routinely treated for rodents and bugs but obviously this one isnt doing what it is supposed to do. If you dont mind mice and roaches in your stored belongings then this is the place for you.

Chris Wright Jr.

I found this location to be very clean and the staff to be very friendly and informative. However, when I was showed the "7.5 ft x 10ft" unit I had reserved and wanted to lease, I expressed that the unit did not appear to actually be 7.5 ft deep. I was assured that it was a 7.5 ft x 10 ft unit and I could measure the dimensions. Since I did not have a tape measurer and already had a truck full of my belongings, I opted to go ahead and load my things into the unit. When I returned the next day with another load of things I brought my tape measurer and found that the unit was actually 6ft x 10ft. I spoke with one of the managers and asked for a reduced rate since the unit is 20% smaller than advertised. They told me they are unable to offer me a reduced rate and that the dimensions of the unit are an approximation. I do not understand how a difference of 1.5 ft (20% size difference for the unit) from the advertised size and the actual size can be an approximation. Especially when all the other dimensions were accurate. I also do not understand how they cannot offer a reduced rate for a unit that is significantly smaller than what is advertised. Make sure you measure the unit you are looking at before signing anything. This is clearly false and misleading advertisement.

Derek B

Long-term customer and all I get in return are rate increases and my stored items ruined by mice urine and feces. They tell me to file an insurance claim, all the while knowing that rodent damage isnt covered. They blame the damage on other customers possibly storing food, yet they accept no responsibility for it. The guy and girl that run the place are great, but seem to be hamstrung on what they can do for you from their corporate bosses. Selfish and greedy company that likes to portray themselves as customer service experts, but severely fail in delivering on that promise. This place is infested and will ruin your belongings. Do yourself a favor and rent elsewhere.

Oleg Ivanov

I would like to express my gratitude to the staff of the Norristown facility (714 Markley Street, Norristown PA 19401) and in particular to the facilitys manager Juanita who made our initial storage-unit renting process and the entire move-in day an absolute success. Juanita went above and beyond while helping us to understand everything that was involved. She alleviated the stress and anxiety of moving to such a level that it became a fun day instead of the challenge we expected our "moving out of the house" to be Congratulation to CubeSmart on having such a wonderful employee!

Cedar International LLC

After 5 years being Cube Smart customer in NJ, I moved to King of Prussia. So I rented a storage in R 202., This was my biggest mistake. Store manager took me to the truck loading doc and told me you should take your goods from here. so I took 25 boxes without using ramp to the elevator. He did not tell me that there is a ramp in other side of the building. I am moving out. this is not a service that we expect from Cube Smart after being 5 years there costumer. this storage is messed up ( management and building ) NOT RECOMMENDED

Lisa Brown

I have been there on several occasions and I must say Juanita is the best. I seen her assisting other customers and she was very professional and courteous. The General Manager, Kathy (I believe thats her name) is not a very nice person. She is snappy and has a smart attitude and tone. I dont know if Cubesmart is aware of how she is as a manager but they need to look into this.

Giovanni Spataccino

DO NOT USE!! Staff is ok except Donna, who is ignorant for the most part. I have a unit with another company. I have never had a problem. This place everything is a fee. I pay online for free at the other place, this place $4.95, over phone $4.95. Not user friendly at all. There are multiple places like this in Norristown. I encourage you to look before coming here.

Seifuddin Simpson

Best price around for a small space. Of course I didnt know until I got there, Id have to lift my item up via a ladder to a second level. Workers thought item would not fit, but I measured it. Getting it in space was easier than we all thought.

Belinda Carter

I was completely blown away! Customer service was amazing!! When I visited the office I was treated like Royalty, I was met by Juanita and she rolled out the red carpet treatment. I was made to feel like a VIP!! Thank you!!

Susie Flood

Juanita was amazing and helped me feel welcome and walked me through my first time with storage. The cost is right and the building is clean, easier to navigate than I thought, and all around completely worth it!

Vimal Persaud

Good prices, one free use of the 10 truck, clean location. Could use a few more carts, especially on the weekends, but overall a great option for storage.

Lauren Benedetto

Juanita helped us move into a unit for the summer. Great place - very clean, wonderful staff, very helpful. Will definitely use again. Thank you!

carolyn colmenares

The manager was so nice & helpful - really expressed sincere value for & interest in the customer! Keep up the GREAT WORK!!!

Mike Palladino

The ladies at this Cubesmart are awesome! Fantastic customer service always going above and beyond!

Suzonne Mattiola

Kathy was so friendly and helpful! Clean, accessible, perfect!

Rich Ryan

So far so good. Pleasant staff, easy access.