Maaco Collision Repair & Auto Painting

1974 Sam Rittenberg Blvd, Charleston, SC 29407, USA

Address:	1974 Sam Rittenberg Blvd, Charleston, SC 29407, USA
Phone:	+1 843-410-3809
Site:	maaco.com
Rating:	2.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 56

Reviews 4

Shelby Yarbrough

DO NOT WASTE YOUR TIME AND MONEY The car: I had to get them to repaint my bumper 3 different times before it came out decent. The first time there was paint on my lights from where you could easily see it was not taped up properly and looked crusty around the edges. The second time they did well around the lights but on the lettering that says mustang on the back there were bubbles and under that it looked crusty. On the second time, they tried to tell me the bubbles were previously there as well as the bad paint job underneath. However, at the scene of my accident I took up close photos of my bumper and you can clearly see that was not the case. They claimed the bubbles were from decals that were put there and painted over before I got my car, even though they refused to buff the decals off they managed to not get bubbles in my lettering the third time. This gives me reason to believe that it was from a rushed job since they werent getting paid for it the second time around. Customer Service: When my car was not right the manager got an attitude with me and told me he wasnt going to give me a rental car because I am under 25. I let the owner know and he was accommodating and wanted to make it right. Later that day they called me letting me know they got done with the second paint job. I went in and the owner had left. I pointed out what was wrong to the manager and again he got an attitude with me. In their lobby he proceeded to yell at me in front of the one customer that was in the lobby. Later that day a front desk person called me to let me know that even after the manager yelled at me and said he would buff the decals off free of charge that they were no longer covering that, then she proceeded to hang up on me. When I talked to the owner to get my car fixed for the 3rd time he was extremely rude and tried to tell me that the damage was previously there. I let him know that I have up close photos of my bumper and I can prove it was not there. He told me he didnt care what I had. The work that was done on my car showed it, as well as his employees attitudes. I would have rather spent $100 more somewhere else to receive better costumer service and have my car done right the first time. I believe the economy is not in a place where you can afford to have poor quality work with a combination of a poor customer service. I know this review is lengthy but I would never give someone such a poor rating without a worthy explanation.

Tara Sumter

I have heard a lot of horror stories about this company…. But I thought they could not possibly mess up a simple fender repair. Boy was I wrong! I took my 2003 BMW X5 to have the fender repaired. Initially I was offered a “FREE” 23 inspection. Which I agreed to (honestly I already had pre knowledge of the car’s issues because I had paid for a complete Diagnostic at the BMW dealership a few days earlier). They called me within hours with a laundry list of repairs that were need, totaling $2500, to a car that a few days earlier checked out fine… With regards to the fender….The quality of the work was very poor. The fender did not align with the bumper… the fender support bracket was completely showing and on top of that there is a Gap (big enough to stick my hand in) between the Bumper and the fender that was not previously there. The Door lining was not connected it was tucked in the rear door lying across the back seat. It is clear to anyone with clear vision that the fender is not aligned properly, The manager gave me a BS excuse to why this occurred which made absolutely no sense to me ( a mechanical engineer) ….Then proceeded to tell me that I needed a whole new bumper and it would cost me $1100 dollars. FYI I got three quotes before the repair that said I did not need the bumper… and I am on my first inspection after that says I don’t need a bumper…. He stated that he stood behind his work and then asked me to sign a form saying I was satisfied with the workmanship…. Really….. If that is the quality of work that the company stands be then I would strongly suggest that any one in need of car repairs go elsewhere. I called customer service where I was directed to a voicemail! Hopefully they offer better service then the shop that performed the work…. Well I am on to get a second inspection on their work and then to my lawyer’s office. Honestly, when it’s all said and done it would have been easier for them to correct the issues….

A McCoy

So someone backed into my front bumper, instead of calling the police, me and the other party agreed to take it by an auto shop vs calling the police and maaco was the closest. All parties met at maaco and we got a quote from maaco, the other party paid for the damage and we told maaco we would be back for them to do the job. I received a "receipt" of the amount paid and what a description of the work to be done. I asked the employees if there was a time limitation on the work that was paid to be done. They said no. So my car that was damaged and the work paid for, I ended up blowing the motor and the car has since been in drivable. I since went back to maaco and showed them the receipt of the payment and explained how the car thats on the receipt is no longer working and would like to get the money back that the other party paid since I can no longer use the credit. It was money that was paid to them (for MY vehicle) that THEY were suppose to do work on and NEVER did. My vehicle now is brand new and needs no work or id just get a credit. They refuse to give my money back, nor do they have me or my receipt in the computer however I have a copy of my own in hand. They literally STOLE my MONEY, and kept it with NO WORK DONE!!! Thieves!! Too them, its FREE MONEY!! Oh, and the owner shows absolutely NO RESPECT towards WOMEN!! Hes a sexist!! Totally rude and disrespectful!! I know because of first hand experience dealing with him. He runs the Maaco on Dorchester Rd also.. ...MAJOR RIP OFF REPORT...!!!

Tyler Christian

The maaco on Sam rittenburg rd is completely horrible. The customer service delivered by Fred is even worse. I dropped my car off and was told it was going to be two days to paint two little spots. I come back two three days later, and the paint had bubbles in it, and the lines were horrible. They scratched my paint that they didnt even do, I mean multiple bare metal scratches and overspray was everywhere. I told the owner that I was not accepting this kind of work. He stormed off saying "just leave it here then whatever" so a week goes by, I come back, only to another crappy job! The paint was still bubbled and had what he said was a piece of sand that got under while they were painting. WOW. By this point I was beyond disbelief that The owner himself would turn out this kind of work. He then told me to leave the vehicle again, I told him I will not be without a vehicle for 10 days again, he said youre going to pay for this work, I said I refuse to pay for a service that you delivered that wasnt done right. Needless to say he was a complete ass the whole time we were discussing the situation, and I have another appointment on Jan 4th, so we will see how it goes.