Geek Squad

Reviews 5

CY

Cyndi Premazon

New tv arrived today. We ordered it online and ordered a new sound system with mounting brackets. We selected the only installation package we saw available to include. There was no installation package for the sound system, but the one we chose did say it had installation of components. Unfortunately, when the guy got here with the tv, the order was only for the tv with installation of existing components. BTW, did I mention he was 10 minutes late on an 8am - noon delivery window? I get a call that hes in Pearland. I assumed he was on a delivery. Now I can only assume he was just at home, sleeping in. While he was on the phone seeing what they could do (as hes a contractor and has to go through Installs, Inc.), I went so far as to say that even if this was my mistake, Id be willing to pay the extra installation fee just as long as this gets taken care of today. No response. About 2 minutes later, these were the following *unprompted* excuses he came up with: 1) that speaker system doesnt come with wires and the ones you have arent compatible. “I dont know how youve got the current rear speakers wired, but I wouldnt be able to wire the rear speakers.” I told him that sound system does have rear wireless speakers. I wouldnt have purchased it otherwise. He tried to argue and I told him to go look at the box. 2) “I dont have any of my surround sound installation equipment with me. Its back in Pearland.” I finally decided to call BestBuy, but it was my local store. The store said the sound system should have included installation but the online store had to handle it. Online people said it wasnt included. Long story short, I had to purchase a separate installation package. But he should be able to do it today (if he had the tools..... which he doesnt). They cold transferred me to his Installs, Inc. without telling me what was going on. I still thought I was talking to GeekSquad, at first. They told me I had to purchase a new installation package for the speakers and schedule a separate setup for them. I feel as though I’ve gone around in a circle. I’m exhausted and I’m frustrated. Oh, and the guy gets the TV out of the box and sets it up, only to find that its not working. He has to take it back to my local Best Buy. If it isnt in stock, theyll have to order it, and well be looking at reschedule on that installation. I am NOT a happy customer.

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PE

Peter Evans

Geek squad is a waste of money. I bought GS because I wanted to buy American. I had used IYogi before. The only time I needed to use it was to re=arrange my new computer. I had transferred all my files on to new computer because GS wont touch a machine they deem to be on its way out. The worst cock up was the windows live mail. They were clueless at the store. I asked them to find me someone within the company that had the knowledge. Of course I never heard from them again. I even have an email where they promised to call me to sort out the problem. You guessed it....they didnt. In order for Best buy to continue to compete they will need to offer more services. Thereby adding value and causing more people to visit their huge, expensive stores. Next time I will be more vigilant and read the reviews before buying. Beware the review websites....they are merely affiliates. Good bye Best buy. I will now not even buy an electronic product from your store. Like many I will buy online. If you hold shares ion this company I would dump them. They will go just like Barnes and Noble etc.

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CA

Caitlin Stewart

If it was possible to give no stars, I would. Made an appointment to PICK UP my laptop....and waited an hour and a half for them to hand me my own laptop! Customer service is outrageous! Worst customer service ever! Ive had better luck dealing with Comcast

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TO

Tom Nguyen

Geek Squad is amazing whenever you visit.

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TO

Tom Nguyen

Some of the best customer service

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