Premium Cabinets

Reviews 3

DA

Darren Lyn

My wife and I had to gut our home after it flooded, and at first, we werent sure what direction to go to replace our kitchen cabinets. We read online reviews from a bunch of places, but what stood out most was that the owner, Lane, came to your house and worked with you one-on-one to choose the right cabinets for your home. It seemed too good to be true, because in this day and age people are just too busy to give you that kind of personal service, but we made the appointment to see what would happen, and lo and behold, Lane came over in person to help us find the perfect cabinets for our renovation project! Since the kitchen is the centerpiece of our house, Lane took a lot of time to give us his take on what might work best for us. As he started taking measurements, we told him what used to be in our kitchen, and he stopped us dead in our tracks and said: "Thats the biggest mistake people make when theyre making renovations to their home -- they say my cabinets used to be here and over here -- and they end up making the same design and layout of a room, only with different cabinets." So we let Lane do his thing -- he measured the kitchen, asked us where we wanted to put new appliances (stove, fridge, dishwasher), inquired if there were any special additions we might want (wine rack, stemware holder, spice cabinet, etc.), and went through the gamut of possibilities with us in order to create our dream kitchen. While Lane designed our blueprint, he told us to stop by his showroom to see what types of cabinets were available. Lane broke it down for us -- you could buy American-made or Chinese-made cabinets. The Chinese-made cabinets come in a limited variety of styles and colors, but they are definitely less expensive. The American-made cabinets have a much larger variety of styles and colors, but they are more expensive, especially once you start adding custom pieces to the mix. No matter which cabinets you choose, all of them come with soft-closing drawers and doors, meaning that you just give a light push, and the drawers and doors close by themselves with no slamming -- theyre AWESOME! My wife and I chose the American-made cabinets from a company called Waypoint. We brought Lane a sample of our granite for the counter and our tile for the kitchen floor and he let us match away at what color and style cabinets we wanted. We chose Maple Mocha Glaze,and he gave us a large sample to take back to our house to make sure the color would match in our kitchen. Lane adjusted his blueprint as we modified what we wanted, and once we decided the exact sizes of the cabinets and chose the extras, Lane ordered them to be delivered directly to our house in just a few weeks. The next step was getting an installer -- that was a huge challenge -- you can do it yourself if youre a DIY person, you can find your own installer online or through family and friends, or you can get a recommendation from Lane. We did the latter, and the installer Lane paired us with was absolutely HORRIBLE -- he was sloppy, lazy, unprofessional, and left a lot of repairs and touch-up work to be done. You might be saying to yourself as you read this, "Then why are you giving Premium Cabinets 5 stars?" Well, the true sign of a top quality business is how they react to a problem and address an adverse situation. In this case, Lane took a look at the shoddy craftsmanship of his installer, realized there was a big problem with his work and attitude, and then did two things: 1) he ended his working relationship with that installer, especially after receiving complaints from other customers; and 2) he sent out several of his other installers to take care of the different fixes with our cabinets and did so without any additional charges. Lane told us he stood by not only the quality of his cabinets, but by the overall installation process, and he said he wanted us to be 100% satisfied with our cabinets. My wife and I LOVE OUR CABINETS and we truly have our DREAM KITCHEN thanks to Lane! Weve since ordered our bathroom cabinets from Lane and they are awesome too!

S

S Lewis

Yes the reviews are legit. I dealt with four different cabinet retailers in Houston but went with Lane at Premium for my purchase. The first big reason was the line of cabinets he works with. He carries what I think are two of the best low and mid budget options to choose from today, which are Waypoint Living Spaces and then the quality Chinese "flat-pack" brand that he carries. Both are excellent. As a carpenter, I was really impressed with his budget line even though I was set on Waypoint, which is made in the US. I also worked with two other Waypoint venders but they came in significantly higher on their prices for the same thing. So, for absolute value - quality for the price, either in a US or imported line Premium was the best for cabinets in Houston. Then theres the process of layout and ordering. I found the world of cabinets sales to be weird and protective and I did not like the process working with other vendors. They would not give me costs of various options and just wanted to give me a bottom line. They did not want to work very interactively with me on the design and seemed to resent any changes I made to their proposed layouts as a pita and time sink. Lane was not like that, he offered an initial layout by email then sat down with me and we adjusted it together looking at his design software while he gave me a sense of how much difference a change might make to the bottom line. Then when we got a satisfactory layout iteration together he added it up and got me a number. I was able to refine from there and really get what I wanted. That was not so easy with the other vendors. And again, the number was the best, comparing apples to apples. Then there was delivery, installation and follow up. Lane kept me in the loop, dealt with my complicated delivery issues and made it all work easily, making sure there were no problems. When the installer needed an extra trim piece, Lane was on it right away and got it to me in a matter of days at Christmas time. He knew what to do and did it right away. What else? I thought I might have a warranty issue with a detail and he was ready to work with me on that. In the end I decided it was not an issue (1/8" warped door on the pantry) so we did not make a claim, but he was ready and willing to go to bat for me with the company. I understand that Waypoint is very good about honoring their warranty, though again, I did not put it to the test yet. In sum, I cannot recommend Premium highly enough, and Im not easy to please. You wont regret choosing them and frankly we need more people like Lane doing business in Houston. A rare gem.

JO

Joe Nichols

I was waiting to order cabinets for months and months. I finally saved up the money to buy kitchen cabinets. I bought cabinets after talking to Premium Cabinets for a few months over email. The details took about ten emails to sort through but once we were done and I received my final price - I was pretty happy. I spent over $2500.00 less than what Lowes was quoting me. I bought white shaker cabinets. The cabinets arent amazing but they are really better than what I need. For a while I considered buying the off the shelf super cheap stuff from Home Depot but Im happy that I didnt. Communication was pretty important before and after the sale. I am happy that I went with this place. I went to at least five showroom and I talked to a bunch of different " designers " but everyone made everything so complicated. Premium Cabinets made it easy by keeping things simple. This has to be one of the best cabinet places in Houston. I wouldnt deal with the big stores if I was you. I went to some other of the other cabinet stores and some of them had nice showrooms but the process was much more complicated than it really needed to be. Simple - well built cabinets. Easy process for designing, ordering and payment. I already recommended these cabinets to my brother in law and I think hell be ordering a whole kitchen soon. Anyway, I dont usually go out of my way to write these reviews on websites but after being asked to and having such a good experience - I really couldnt say no. Premium cabinets - 5 Stars. Would recommend. Ill summarize by saying: Working with the Premium Cabinets folks was great -- they made the entire process very easy. We were shown the complete range of options, were able to visualize what the kitchen would look like when done, and had all of our questions answered. The 3D cad design pictures really helped me understand what I was getting. While we dealt with a few different people there, Lane, the owner, took an active interest in our project to ensure that things were good from start to finish.

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