US Post Office
| Address: | 244 Cully Dr, Kerrville, TX 78028, USA |
| Phone: | +1 830-257-5040 |
| Site: | usps.com |
| Rating: | 3.1 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed |
Location
Photos 1
Reviews 15
AA
Aaron Anderson
Horrible service from the manager, not surprised to see the other complaints that are on here! We came in two separate days to send in a passport application for our baby daughter. Keep in mind that we have to bring our baby daughter to process passports, but we also brought our older 3yo daughter because it would be silly to have a sitter for something that should be this easy. The first day I took off early from work and we showed up at 3:55. When the manager realized that we had the wrong forms she handed us new forms and told us that processing passports stops at 4pm. No consideration for our situation, despite us being there before 4. I was able to file for my expedited passport renewal though, which she took the opportunity to insinuate I was a procrastinator for filing for an expedited visa! We went in a few days later with our baby and older daughter to try again. I took off work again. We had to wait a bit for someone else to finish their application. No problem, but when we were next for passport that same manager decided to ignore us and help the next customer in line. "The line is too long, please wait!" ... we, a family of four with a baby and 3 year old who at this point is coming unglued wait while they serve the next few people in line. good call there! 5 minutes pass, I insist on having someone else help me. Finally we get service from someone else, daughters completely coming unglued in the process. I dont know this manager, but this treatment came across to me as if she had some kind of personal issues that she takes out on some customers. (Im not certain if manager is the right word for the post office, but the two other employees said that she was the one in charge when I insisted on having someone else help us.) Also, this information is relevant for the Post Office on Cully Drive in Kerrville. Im sure the other branches are fine.
HI
hippi chick
This post office should be closed down .... they are useless ... I have tried to call this location for 3 days. It rings so long that it cuts off. You cant get a package over nighted yet when you track it it shows that it has been sitting in their facility long before your mail is delivered yet you dont receive it. What good is a post office if it cannot handle what a post office offered. Shut this place down. We would all receive much better service using fed-ex or UPS. This post office is a joke. When you walk in there you have only 2 people working and 3 standing around wishing they were supervisors. It is a disgrace of a government facility. This town would be better off using only fed-ex. A single letter mailed from one state over takes a whole 7-10 days to and from this ridiculous excuse of a post office. When I asked about it the women tells me that if you dont pay for first class this is the service that you get. So why dont we just by pass this government institute and pay a little more for faster service... I would much rather pay a private institute and have better service... please close this miserable place down
GL
Gloria Algeo
A package was tracked as delivered to my home by our substitute carrier last Saturday and it was not. I talked with the post office staff on a very busy day and they were very helpful. They contacted my carrier to alert him the package had not been delivered and to keep an eye out for it. He later arrived at our house, apologized for the confusion and said the package had been placed back on the shelf at the post office (who knows why?). But, the main thing is he had my package! Thank you to all who helped. I know it is a very busy time of year being the Christmas season but you made my day! Thank you! Sincerely, Gloria Algeo
GE
Genevieve Monroe
horrible costume service They lost my package and have not done anything effective to help me find it. They keep postponing everything and it has been one full week. Horrible service. Do not use Kerrvilles USPS office. They will just tell you the "postmaster" will call you and you will never hear back from them. No justice. No good costumer service. It is the worst experience I have ever had. If I could rate them with negative numbers I would.
ST
Stephanie Shiflet
Nicest most helpful staff Ive ever encountered. Its a joy to visit even with long lines. Helpful people appear just to help shorten the line and always with a smile. Thank you!
HO
Holly Rendon
Employees are not very friendly. Each time Ive gone in it seems like its a bother for them to help you, maybe they were having a bad/ busy day.
AN
Angel Harrison
Staff is very friendly. I ship a lot of stuff from ebay, so I go to the post office fairly often, and theyre always very sweet
VI
Vince Cruz
Great post office with friendly people that really care. Love Kerr County, including the people at this post office!
KE
Kelly Beamsley
Had to come back to mail a large box since they would not mail the package I had it in.
CL
Claudia Ayers
Best people. Willing to help. Grateful for you. Just wonderful experience every time.
MI
michael avila
It brings you everything you need if you own it and claim it
GA
Gary Williams
30 minutes of trying to get through the phone! Rediculous!
AN
Andrew Hart
Yep, they dont bother to answer the phone.
A
Anonymous User
Closed on Saturdays!
A
Anonymous User
Friendly people