US Post Office

Address:	411 Avenue L, Lubbock, TX 79408, USA
Phone:	+1 806-744-3802
Site:	usps.com
Rating:	1.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 1

Reviews 13

alex gyau

Trust me, this is the worse post office in the nation. I have never ever done a review on any company or product but i found it critically important to let others know that please never use their service for any important document. They are very unprofessional and care less about your mails. I have been to so many states because of my job and frankly I havent seen any worse than these guys. Their rating should and is way below 2-stars. I waited for 3-months for a package and when it finally arrived, the post man trashed the mail because he didnt see my name inside the mail box. The mail was a priority mail and still they didnt give a single f****k about it. I was at the post office to inquire about it and they showed me pictures of them receiving the mail with the tracking system stating the mail was delivered to me so I asked the lady if such an important document was delivered, why will i be at the Post office for several hours searching for the document. The mail was never sent back because the sender didnt receive it and its past several weeks so the question is, what happened to the priority mail? Its been trashed by the post office. As ridiculous as it sounds, thats what exactly happened. Been around my apartment and nobody has it inside his mail. They probably wrote those good reviews themselves because several people told me they got the same bad experiences with them so i really doubt those good reviews up there. Im honestly talking to an attorney about my situation and we will see what step to take next. Ladies and Gentlemen, this is not just a lame story to discredit this post office, this really happened so please dont believe the BS good reviews up there, avoid this post office if your document is that important to you.

Jenny Lehman

What is wrong with Lubbock mail? For a town that otherwise has good customer service, the post office is the worst. There are birthday cards I never received. I got 8 Christmas cards in April (who knows - did they fall under the seat of the mail truck). My carrier leaves my mailbox "door" open so my mail flies away. He delivers when I ask it to be held, then wont deliver it upon request when I return, even with the online orders filled out and confirmed. I get other peoples mail about half the time. Really, you all can do better.

mrmeni2684

Typical post office employees. I get there with 20 minutes before 4pm which is the latest theyre supposed to take the applications and they give me this bull about it being too late to process it. Comon!! Does it really take over 20 minutes to do something as simple as processing some papers, which I might add I had already filled out before getting there?!

Jeffrey Z

The customer service at this branch is not so good so dont expect warm welcome here. The busy lobby time is between 12pm and 2pm and the line is long during that period. It seems that its under staffed and it will take at least 30 minutes to get helped during the busy period. The parking lot is big and the drop-off boxes are located at convenient place.

minho kang

Worst service.....worst at everything.. the two ladies who are working (the mexicans hags) they are so rude and looks as if all the people that come in there are beggars. I had a mail come in yesterday and usps had it the whole time and didnt even go in the back and check it... the two ladies they need to get fired

Nazanin alsadat Tabatabaei

Worst post office.they never deliver my stuff they live notes although Im home and I have to go therr to get my stuffs.they never provide u with right information either.

Zarka Srabony

The workers dont know about what services they offer. Horrible customer service! I asked for a bubble wrapped envelope and she directed me towards priority boxes twice!

Kesha Lewis

Very slow about changing locks on mailboxs they only have one guy for that job so he is behind which makes it a very big inconvenience to the customer!!!!!!

Anthony Ngoumnai

they dont bother answering the phone and they try to make you feel impatient when your packae has been hanging around the city for 8 straight days.

Kris Chesnutt

Been mistreated and was force to buy a tape while they had few on their desk and wouldnt let me borrow.

Omar Saleh

Clean and friendly staff. Sometimes there is a line and you have to wait but it is not that bad.

Adrian Ruiz

They wont answer the phone at all and packages are not delivered properly

John Bacon

Good post office. Plenty of parking. Makes getting in and out easy.